PatientPMT

Financial Services80% confidence

PatientPMT is a healthcare-focused payment processing and billing platform that hospitals and medical groups use to accept patient payments online and by phone. The charge typically represents a payment toward a medical bill handled through their automated system.

United States (exact headquarters not publicly disclosed)
patientpmt.com

About PatientPMT

PatientPMT is a payment technology service used by healthcare providers to manage and collect patient balances. Through its web portal and automated phone system, it allows patients to pay hospital or clinic bills by debit/credit card or electronic check, set up payment plans, and sometimes view basic account information. Public information about patientpmt.com indicates it is a dedicated platform for managing patient-related transactions and communications between providers and patients, rather than a medical practice itself.([wellstarmychart.net](https://wellstarmychart.net/bill-pay/?utm_source=openai))

A charge with a descriptor like “253-SALE (DEBIT)-8558290149-PATIENTPMT.-CARY-NC” usually means you made (or someone using your card made) a payment on a medical bill through PatientPMT’s IVR phone system at 855‑829‑0149 or a related online link. The city/state (here, Cary, NC) often corresponds to the billing office or payment-processing location for the healthcare organization that uses PatientPMT, not necessarily to PatientPMT’s own headquarters. You’ll commonly see this after a hospital visit, imaging, specialist consultation, or surgery where the provider outsources or centralizes billing through this platform.

If you have questions about the charge, the most direct path is to match it to a recent medical bill: look for the same amount and date range on statements from hospitals or clinics you (or family members on your policy) visited. Those statements often reference the same 855‑829‑0149 phone number or a “patient bill help / bill pay” link that routes to PatientPMT or a white-labeled version of it.([wellstarmychart.net](https://wellstarmychart.net/bill-pay/?utm_source=openai)) If you still can’t identify it, call the billing office listed on your medical statement (not just the generic IVR number) and ask them to search your account by card’s last 4 digits, transaction date, and amount; they can confirm whether the payment went to your account and reverse or investigate suspicious charges if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PatientPMT.

  1. 253-SALE (DEBIT)-8558290149-PATIENTPMT.-CARY-NC-Jun 16 202

Frequently Asked Questions

Why do I see a charge from PATIENTPMT or PATIENT PMT on my bank statement?

This usually indicates you paid a medical bill—such as from a hospital, clinic, or specialist—through the PatientPMT phone or online payment system. The platform processes payments on behalf of healthcare providers, so the descriptor may list “PATIENTPMT” along with a phone number like 855-829-0149 and a city/state tied to the provider’s billing office rather than the actual hospital name.

What is the phone number 855-829-0149 that appears in my PATIENTPMT transaction?

855-829-0149 is used as an automated patient payment (IVR) line for multiple healthcare billing offices that use PatientPMT or a closely related patient bill-pay system. Calling the number usually connects you to an automated payment menu for one of these providers; you can use your account number or other statement details to confirm which medical bill the charge belongs to.([wellstarmychart.net](https://wellstarmychart.net/bill-pay/?utm_source=openai))

The descriptor shows PATIENTPMT and a city like CARY, NC—does that mean the provider is in North Carolina?

Not necessarily. The city and state shown in the descriptor are often tied to the payment-processing or billing-office address on file with Visa, which may be different from the physical location where you received care. It’s common for multi-state health systems and outsourced billing services to route payments through a centralized office whose city/state appears on card statements.

How can I confirm which medical bill a PATIENTPMT charge paid?

Compare the transaction date and amount on your bank or card statement to recent medical statements from hospitals or clinics. Look for the same dollar amount and billing date, and check whether the statement lists 855-829-0149 or an online bill-pay link that redirects to PatientPMT or a similar portal. If you still aren’t sure, call the billing department listed on your medical statement and ask them to locate payments by card type, last four digits, and date.

Can I get a refund for a PATIENTPMT charge if it was made in error?

Refunds and adjustments must be handled by the underlying healthcare provider, not directly by PatientPMT. Contact the provider’s billing office using the number on your medical bill, explain that the payment processed through PATIENTPMT was incorrect (wrong amount, wrong patient account, duplicate, etc.), and request a refund or reallocation. They can initiate the reversal within their billing system and through the PatientPMT platform.

Does PATIENTPMT support payment plans or recurring payments for medical bills?

Many providers that use PatientPMT allow patients to set up installment plans, recurring monthly payments, or scheduled drafts through the same phone or online system. Availability and terms vary by provider, so you’ll need to check the options presented in the IVR or portal and, if necessary, speak directly with the provider’s patient financial services team to set up or modify a plan.

Why do I see a small authorization or multiple pending PATIENTPMT transactions?

Some billing systems perform temporary authorization holds or test charges when you enter a new card to ensure it’s valid. These amounts may appear as small pending transactions or duplicate-looking entries with PATIENTPMT in the description and should fall off automatically within a few days if they’re only authorizations. If a temporary hold actually posts as a completed charge, contact the healthcare provider’s billing office to request that it be reversed.

How do I dispute or report a suspicious PATIENTPMT transaction?

First, verify that no one on your policy or in your household recently paid a medical bill that could match the amount. If no one recognizes the charge, contact your bank or card issuer immediately to report it as unauthorized and ask them to block your card. In parallel, you may call the healthcare billing office associated with the charge (if you can identify it from your statements or by calling 855-829-0149) to let them know the payment was fraudulent so they can flag and reverse it if possible.

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