Question 1

Why do I see a charge from Payment Logic on my card statement?

Accepted Answer

You are seeing a charge from Payment Logic because you or your business used their platform to pay one or more expenses—such as supplier invoices, ATO payments, rent, payroll, or other bills—by credit card or bank transfer. Payment Logic processes the card transaction and then remits the funds to your payees via EFT or BPAY, so the merchant name on your statement is Payment Logic rather than the ultimate supplier.([paymentlogic.com.au](https://www.paymentlogic.com.au/?utm_source=openai))

Question 2

What kinds of amounts are typically charged by Payment Logic?

Accepted Answer

Payment Logic charges usually match the total value of the bills or batch of bills you submitted through the platform, plus any transaction fee disclosed during the payment process. This can result in larger aggregated amounts (for example, a combined payroll or ATO payment) rather than multiple smaller supplier-specific charges on your card. There are no setup or subscription fees—only per‑transaction fees shown at the time of payment.([paymentlogic.com.au](https://paymentlogic.com.au/how-it-works/?utm_source=openai))

Question 3

How do I cancel or stop future payments made through Payment Logic?

Accepted Answer

Payment Logic does not run a traditional recurring subscription for most users, but you can stop future payments by simply not submitting new transactions through the portal or integrated accounting software. If you have set up any scheduled or recurring payments within Payment Logic, log into your account, navigate to the payments or scheduling section, and cancel those future-dated payments. If you are unsure whether any recurring instructions exist, contact their support team for a review of your account.([paymentlogic.com.au](https://paymentlogic.com.au/how-it-works/?utm_source=openai))

Question 4

How can I request a refund or reverse a Payment Logic transaction?

Accepted Answer

To request a refund or reversal, first log into your Payment Logic account and identify the specific transaction in your payment history. Then contact Payment Logic support with the transaction reference, date, and amount. Because Payment Logic forwards funds on to your nominated payee, refunds often require coordination with the end supplier or biller; in many cases, the supplier will need to authorise or initiate the refund, which will then be processed back via Payment Logic or directly to your card or bank account, depending on the original payment flow.([support.paymentlogic.com.au](https://support.paymentlogic.com.au/support/solutions/articles/6000258991-what-is-payment-logic-business-and-yak-pay-?utm_source=openai))

Question 5

How do I contact Payment Logic about a charge I don’t recognise?

Accepted Answer

If you do not recognise a Payment Logic charge, visit paymentlogic.com.au and use the support or contact links to submit a ticket, email, or call their customer service team. Have your card statement handy with the transaction date, amount, and any reference numbers. If your business uses Payment Logic for accounts payable, also check internally with your finance team, accountant, or bookkeeper, as they may have initiated the payment via Xero or MYOB integration.([paymentlogic.com.au](https://paymentlogic.com.au/about-us/?utm_source=openai))

Question 6

Does Payment Logic place temporary authorisation holds on my card?

Accepted Answer

In most cases, Payment Logic processes actual payment transactions rather than small test authorisations, but your card issuer may show a pending status until the transaction is fully settled. Large or unusual transaction sizes can also trigger additional checks by your bank. If you see a pending Payment Logic amount that later disappears or adjusts, it may have been an authorisation that was reversed or a batch payment whose final settled amount changed slightly due to fees or currency conversion. If in doubt, confirm the status in your Payment Logic portal and with your card provider.([paymentlogic.com.au](https://paymentlogic.com.au/?utm_source=openai))

Question 7

Can Payment Logic charges be recurring, like a subscription?

Accepted Answer

Payment Logic itself generally does not bill fixed monthly subscription fees; instead, fees are charged per transaction when you process payments through the platform. However, if you or your finance team regularly use Payment Logic—such as for monthly ATO, rent, or payroll runs—you may see Payment Logic appear on your statement at similar intervals and amounts, giving the impression of a recurring subscription. Review your transaction history in the portal to confirm the underlying bills tied to each charge.([paymentlogic.com.au](https://www.paymentlogic.com.au/?utm_source=openai))

Question 8

Where can I find receipts or tax invoices for payments processed via Payment Logic?

Accepted Answer

Receipts and tax invoices for payments processed via Payment Logic are available within your Payment Logic account. After logging in, navigate to the transactions or payment history section to download confirmations and invoices for each processed payment. If you have integrated Payment Logic with Xero or MYOB, corresponding entries may also appear in your accounting system, making reconciliation easier for bookkeeping and tax purposes.([paymentlogic.com.au](https://paymentlogic.com.au/how-it-works/?utm_source=openai))

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