Paymentico is a Cyprus‑based high‑risk payment processor and gateway, marketed as a Universal Payment Gateway (UPG) that processes credit and debit card payments, particularly for adult and other high‑risk online merchants.
Paymentico is a Cyprus‑based online payment processor that provides a “Universal Payment Gateway” for high‑risk merchants, with a particular focus on live entertainment and adult websites. Instead of selling content directly to consumers, Paymentico handles the behind‑the‑scenes credit and debit card processing for things like tokens, memberships, and recurring subscriptions on third‑party sites. Their billing portal (help.paymentico.com) is powered by Zendesk and offers dedicated consumer support for payment questions, charge lookups, and subscription issues, with assistance available by email and phone for U.S., Canadian, and international customers. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
A charge from Paymentico typically appears on your bank or card statement as “PAYMENTICO.COM” or similar, because the company intentionally does not display the adult or live entertainment website name for privacy reasons. This charge usually corresponds to buying tokens, tipping credits, or a membership/subscription on a live entertainment site that uses Paymentico as its billing provider. You may see one‑time purchases, recurring monthly membership fees, trial offers that convert to paid plans if not cancelled in time, or multiple smaller charges if you purchased several token packages. Some users also report seeing many repeated charges in the $9.99–$49.99 range when a subscription renews or when multiple token purchases are made over time. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
If you don’t recognize a Paymentico charge, start by searching your email (including spam) for receipts from help@paymentico.com, which normally include the website name and product purchased. You can contact Paymentico’s billing support via their help center at help.paymentico.com, by emailing help@paymentico.com, or by calling 1‑855‑877‑7020 (USA/Canada toll‑free) or +44 1344 586020 (international) during Monday–Friday business hours (UTC). To speed up resolution, have your transaction date and amount ready, plus either your username on the website, the transaction number from any receipt, or the first 6 and last 4 digits of the card used. If you suspect fraud or can’t get a satisfactory response, you should immediately contact your bank or card issuer to dispute the charge and block further transactions. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Paymentico.
Why is there a charge from PAYMENTICO.COM on my card statement?
Paymentico is a payment processor for third‑party live entertainment and adult websites; it does not sell content directly to consumers. A charge labeled PAYMENTICO.COM (or similar) usually means you purchased tokens, made tips, or signed up for a membership/subscription on a site that uses Paymentico for billing. For privacy, the underlying website name is normally not shown on your statement. Check your email for a receipt from help@paymentico.com, which should list the website and product you paid for. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
What amounts does Paymentico commonly charge for tokens or memberships?
Paymentico processes charges on behalf of each website, so prices are set by the site you visited, not by Paymentico itself. Public user reports show common recurring or one‑time amounts such as $9.99, $19.99, $20.99, $49.99, and around £96.99 (or equivalent in your currency), often tied to token packages or premium memberships. You may see multiple smaller charges in a single month if you bought several token bundles or had more than one active subscription through sites using Paymentico. Always refer to the pricing page of the specific website for exact package details. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
How do I cancel a membership or subscription billed through Paymentico?
To cancel a membership or subscription processed by Paymentico, you should contact their customer support and provide identifying details so they can locate your account. Their help center is at help.paymentico.com, and you can reach them via help@paymentico.com or by phone at 1‑855‑877‑7020 (USA/Canada toll‑free) or +44 1344 586020 (international). They request one of the following: your username on the website, the transaction number from a receipt, or the first 6 and last 4 digits of the card used. Once cancelled, your Gold membership or fan‑club subscription typically stays active until the end of the current billing cycle, and future renewals should stop. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
Why was I charged by Paymentico after a free or trial period?
Many websites using Paymentico offer limited free trials that automatically convert into paid subscriptions if you don’t cancel before the trial ends. In that case, the first full subscription fee is processed by Paymentico on the day the trial converts, and you’ll see PAYMENTICO.COM on your statement even if you don’t remember subscribing directly with them. Review the original offer’s terms in your confirmation email or on the website, then contact Paymentico support with your details if you believe you were billed in error or did not receive the promised services. You can also ask your bank or card issuer about disputing the transaction if you feel it was unauthorized. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
How can I contact Paymentico about a charge I don’t recognize?
If you see a Paymentico charge you don’t recognize, go to help.paymentico.com and use their billing support options, or email help@paymentico.com with your full name, transaction date and amount, and either your website username, transaction ID, or the first 6 and last 4 digits of your card. You can also call 1‑855‑877‑7020 (USA/Canada toll‑free) or +44 1344 586020 (international) during weekday business hours (UTC). Their team can usually identify which website billed you, what was purchased, and whether it was a one‑time charge or a recurring subscription. If they cannot resolve the issue to your satisfaction, contact your bank or card issuer right away. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
Does Paymentico place small authorization holds or pending charges on my card?
Like many online payment processors, Paymentico or the website you used may place a small temporary authorization on your card to verify that the card is valid and has available funds when you sign up or update your payment details. These authorizations may appear as low‑value pending charges and typically fall off automatically after a few days without posting as final transactions, depending on your bank’s policies. If you see multiple small pending amounts that don’t clear or that later post as real charges you didn’t intend, contact Paymentico support and your bank to review and, if appropriate, dispute them. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
I paid for tokens but didn’t receive them. Should I contact Paymentico or the website?
Paymentico’s role is to process the payment, while the website you were using is responsible for delivering tokens or content. Paymentico recommends first waiting up to 30 minutes, as token delivery can sometimes be slightly delayed. If you still haven’t received anything after that, you should contact the website’s own customer support for delivery issues, and then reach out to Paymentico with your transaction details if you need billing confirmation or wish to contest the charge. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
What should I do if I suspect fraudulent or repeated unauthorized charges from Paymentico?
If you see multiple Paymentico charges you did not authorize—or repeated billing after you believe you cancelled—act quickly. First, contact Paymentico via help.paymentico.com or help@paymentico.com with your transaction history so they can investigate and, where appropriate, stop further billing. At the same time, notify your bank or card issuer to block the card, dispute any unauthorized transactions, and review your account for additional suspicious activity; some cardholders have reported numerous small recurring charges over many months before noticing. Keep copies of all correspondence and, if you’re in the EU, you may also explore complaints through your local financial regulator or consumer protection body. ([help.paymentico.com](https://help.paymentico.com/hc/en-us?utm_source=openai))
This merchant is in the Financial Services category