Player One Amusement Group

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Player One Amusement Group is a North American provider of arcade and amusement gaming equipment and services for venues like theaters, bowling alleys, restaurants, and family entertainment centers.

Mississauga, Ontario, Canada
p1-ag.com
Owned by GENDA Inc.

About Player One Amusement Group

Player One Amusement Group (often shortened to P1AG) is a gaming and entertainment solutions company that supplies, installs, and operates arcade and amusement equipment across North America. The company provides interactive video games, redemption and ticket games, pinball machines, photo booths, kiddie rides, jukeboxes, and related parts and services. Headquartered in Mississauga, Ontario, it supports a network of regional offices, including a Dallas/Fort Worth sales and support office at 2318 Pecan Court in Haltom City, Texas, which matches the address in your merchant descriptor.

A charge from “CTLP*PLAYER ONE / 2318 PECAN COURT FORTWORTH TXUS” is most likely related to amusement or arcade equipment and services provided or operated by Player One Amusement Group or an associated entity (such as Premier Amusements) at that Texas office. This could represent revenue‑share settlements, game or equipment purchases or leases, parts and repair services, or amusement installations for a business location (for example, a bar, bowling alley, theater, or FEC that uses their machines). In some cases, if you’re a venue owner or manager, the charge might be part of a recurring billing arrangement or contract payment; individual consumers would usually see this only if they transacted directly with Player One (e.g., equipment purchase, event, or special service) rather than just swiping a card at a third‑party venue’s game.

To verify the charge, start by checking invoices, contracts, or service agreements you have under Player One Amusement Group or Premier Amusements around the transaction date, and confirm whether you or your business recently added, repaired, or settled revenue on amusement equipment. Look for emails or statements from Player One’s regional office at 2318 Pecan Court, and compare billed amounts and dates. If anything looks off, contact Player One Amusement Group using the phone or contact details on their official website, and ask for a copy of the invoice or work order tied to the charge. If you still can’t match the transaction after speaking with them, reach out to your card issuer to dispute or investigate the charge, providing any documentation you’ve gathered.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Player One Amusement Group.

  1. POS Withdrawal CTLP*PLAYER ONE / 2318 PECAN COURT FORTWORTH TXUS

Frequently Asked Questions

Why am I seeing a charge from Player One Amusement Group with an address at 2318 Pecan Court, Fort Worth/Haltom City, TX?

This charge is likely from Player One Amusement Group’s Dallas/Fort Worth sales and support office at 2318 Pecan Court in Haltom City, Texas. It typically reflects a payment for arcade or amusement equipment purchases, leases, revenue‑share settlements, or service work performed on games at your venue. Check any recent invoices or contracts you have with Player One or Premier Amusements around the transaction date to confirm.

Is Player One Amusement Group a consumer arcade or a B2B amusement supplier?

Player One Amusement Group primarily operates as a B2B amusement supplier, providing arcade and redemption games, equipment, and support to theaters, bowling centers, restaurants, and other entertainment venues. Most charges will be to businesses with equipment agreements, not to individual players simply using games at a location.

What kinds of amounts does Player One Amusement Group typically bill for?

Amounts can range from smaller service or parts invoices (for example, a few hundred dollars) to larger bills for equipment purchases, leases, or periodic revenue‑share settlements that can be in the thousands. The exact amount depends on your contract, the number and type of games installed, and the services provided during that billing period.

How can I get a copy of the invoice or details behind a Player One Amusement Group charge?

Visit Player One Amusement Group’s official website at p1-ag.com and use the contact form or listed phone numbers to reach their billing or customer service team. Provide your business name, site location, the last four digits of your card, transaction date, and amount. They can usually locate the corresponding invoice, work order, or revenue report and email you a detailed statement.

Could this Player One Amusement Group charge be a recurring or contract payment?

Yes. Many venues have ongoing agreements with Player One Amusement Group for revenue‑share routing, equipment leases, or full‑service game room management. In those cases, monthly or periodic charges from the 2318 Pecan Court office may represent scheduled settlements or contract installments. Review your agreement or speak with your account representative if the timing or amount is unexpected.

I don’t recognize this Player One Amusement Group charge—how do I verify it isn’t fraud?

First, confirm whether anyone at your business (e.g., general manager, facilities or entertainment manager) recently authorized arcade or amusement work, parts orders, or settlements. Search your email for “Player One Amusement Group” or “Premier Amusements” and look for invoices matching the amount. If no one recognizes the transaction, contact Player One via their official website or phone and ask them to identify the charge. If they cannot tie it to your account, contact your card issuer immediately to dispute and block further charges.

Does Player One Amusement Group place temporary authorization holds on cards?

In most cases, Player One Amusement Group charges are standard posted transactions tied to invoices or contractual payments, rather than small test or authorization holds. If you see a small, pending amount that later falls off, that’s more likely your bank’s own authorization check or a payment processor test rather than Player One’s specific billing. Still, you can confirm by checking with your bank and Player One if you’re unsure.

How do I contact Player One Amusement Group about a billing question for the 2318 Pecan Court location?

Go to p1-ag.com and navigate to the Contact or Support section, where you’ll find a toll‑free number and contact form. Mention that your inquiry relates to a charge linked to the Dallas/Fort Worth (2318 Pecan Court, Haltom City, Texas) office, and provide the transaction details. You can also request to speak directly with your local sales or account representative if you already have an established relationship.

This merchant is in the Gaming category

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