About Propel
Propel is a U.S.-based financial technology company focused on making government benefits easier to access and manage for low‑income households. Its flagship product, the Propel app, lets users securely check their EBT, SNAP, WIC, Summer EBT, and other benefit balances, review recent transactions, find grocery deals, discover local jobs, and access partner offers and services. The company’s mission is to improve the social safety net with modern, user‑friendly technology at scale, and it serves millions of households across most U.S. states and territories.
A charge related to Propel may appear if you are using a financial product or service offered through the Propel app, such as a debit or bank account offered in partnership with a regulated financial institution, or if you engaged with a third‑party offer or service promoted within the app. While the core benefits app itself is free to download and use, certain optional financial transactions—like card purchases, ATM withdrawals, or subscription services you enrolled in via a partner link—can generate charges that show up on your card or bank statement. Descriptors may include educational or promotional text such as articles about making the most of Summer EBT benefits, which can make the transaction line look unusual.
If you don’t recognize a Propel‑related charge, start by opening the Propel app and reviewing your recent activity, any linked cards, and partner offers you may have used. You can also search your email for receipts or confirmations tied to that date and amount. For more help, use the in‑app support section or email Propel at their published help address to dispute or clarify a transaction. If you suspect fraud or an unauthorized card transaction, immediately contact your card issuer or bank to lock your card and file a dispute; they may also ask you to change your app password and review connected accounts for suspicious activity.