QCC Hospitality Supplies

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QCC Hospitality Supplies is an Australian-owned wholesale distributor and retailer of non‑food hospitality supplies, providing equipment, tableware, disposables, janitorial and related products to cafés, restaurants, hotels, aged care facilities and other venues nationwide.

Sydney, NSW, Australia
qcc.com.au

About QCC Hospitality Supplies

QCC Hospitality Supplies is an Australian‑owned wholesale distributor and retailer based in Sydney, NSW, supplying non‑food hospitality products to venues nationwide via qcc.com.au and its trade sales team. They specialise in equipment, tableware, takeaway and disposable packaging, janitorial and cleaning products, guest amenities and other operational supplies for cafés, restaurants, hotels, clubs, pubs, caterers, function centres, aged care and healthcare facilities. Customers can order online using a credit/debit card, by phone or email with a card, or on a trade credit account where approved.

A QCC Hospitality Supplies charge may appear on your bank or card statement after you or your business has purchased hospitality consumables, equipment or cleaning products, either through their website or via an invoice paid by card. Common scenarios include one‑off orders of packaging or chemicals, periodic restocking orders for venues, or payment of a trade invoice using a stored card. The descriptor on your statement may appear as “QCC HOSPITALITY SUPPLIES”, “QCC.COM.AU”, or similar, and the amount will usually match a specific order total (including GST and freight). In some cases, you may see a temporary pending amount or pre‑authorisation if a card was used to secure an order or confirm card validity, which should drop off once the final charge is processed.

To verify or resolve questions about a QCC Hospitality Supplies charge, start by checking recent orders, delivery dockets, tax invoices and emails sent from qcc.com.au to your work or personal email address. If you have an online account, log in at qcc.com.au to review order history, tax invoices and payment methods. For billing questions, refunds, or to query an unfamiliar charge, contact QCC directly via the phone number and contact form listed on their website, providing the last 4 digits of the card, the exact amount, and the transaction date so they can locate the payment. Common issues—such as duplicate orders, incorrect quantities, freight adjustments or cancellations—are usually resolved by issuing a corrected invoice, a partial refund, or a credit note in line with their trade terms and Australian Consumer Law.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to QCC Hospitality Supplies.

  1. QCC AUSTRALIA SYDNEY AU
  2. QCC AUSTRALIA SYDNEY AUS
  3. QCC AUSTRALIA\53 WILLIAM STREET\SYDNEY\2

Frequently Asked Questions

Why did I get a QCC Hospitality Supplies charge when I only ordered once?

QCC Hospitality Supplies primarily processes one‑off orders for consumables, equipment and cleaning products, so a single charge usually corresponds to a single order or invoice payment. Check recent deliveries of packaging, tableware, janitorial supplies or small equipment to your venue and match the amount to a QCC tax invoice or online order confirmation. If your business regularly reorders through QCC, a colleague may have placed the order on an existing account using your card details.

What are typical QCC Hospitality Supplies charge amounts and how are they calculated?

Transaction amounts from QCC can range from small top‑up orders of under $100 to large bulk or equipment purchases in the hundreds or thousands of dollars. The amount on your statement should equal the order total on your QCC tax invoice, including GST and any freight charges. If you are on negotiated pricing or have contract rates, the statement amount still reflects the final invoice total shown in your QCC documentation.

Why do I see a QCC Hospitality Supplies ‘pending’ or pre‑authorisation charge?

In some cases, your bank may show a temporary pending amount when a card payment to QCC Hospitality Supplies is first submitted, especially for online orders. This is an authorisation hold to confirm your card is valid and the funds are available; it is usually replaced by the final settled transaction within a few business days. If a pending authorisation remains after the order was declined or cancelled, your bank normally releases the hold automatically—contact your bank if it has not dropped off after 5–7 days.

How can I get a copy of the invoice or receipt for a QCC Hospitality Supplies charge?

If you ordered online, log in to your account at qcc.com.au and go to your order or invoice history to download tax invoices and receipts. For phone or email orders, QCC typically emails the invoice to the address on file for your venue; search your inbox for “QCC Hospitality” or “qcc.com.au”. If you still can’t locate it, contact QCC with your venue name, ABN (if applicable), order date and charge amount so they can resend the documentation.

How do I cancel or change a QCC Hospitality Supplies order and stop any further charges?

QCC does not operate on a fixed subscription model, but some customers arrange standing or regular orders through their account manager. To cancel or amend an order that has just been placed, contact QCC as soon as possible by phone using the details on qcc.com.au, as changes are harder to make once goods are picked or shipped. If you have a regular or automatically repeated order, speak with your QCC representative or customer service to pause, change or cancel those arrangements to avoid future charges.

What is QCC Hospitality Supplies’ refund and returns policy for incorrect or unwanted items?

Refunds and returns at QCC Hospitality Supplies are handled in line with their trade terms and Australian Consumer Law. Damaged, faulty or incorrectly supplied goods are usually eligible for replacement, credit or refund once assessed by QCC, while change‑of‑mind returns may be restricted or subject to restocking fees, particularly for custom or special‑order items. To request a return or credit, contact QCC with your invoice number, photos (if damage is involved) and details of the issue so they can advise the process and outcome.

How do I contact QCC Hospitality Supplies about an unknown charge on my statement?

Visit qcc.com.au and use the Contact or Customer Service page to find their current phone number and email address for account or web order enquiries. When you contact them, provide the exact transaction amount, date, card type, last 4 digits of your card, and your business or venue name so they can quickly locate the payment. They can confirm what was purchased, which account placed the order, and discuss options if the transaction appears to be in error.

Can a staff member’s purchase for our venue appear as QCC Hospitality Supplies on my personal card?

Yes. If a staff member used your personal or corporate card to pay for venue supplies—online or over the phone—the charge will appear under QCC Hospitality Supplies or a similar descriptor. Check with your purchasing, kitchen, housekeeping or management team to see who recently ordered packaging, cleaning products or equipment from QCC. Matching the amount and date with internal purchase orders or expense claims usually clarifies the origin of the transaction.

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