Red Bottle

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Red Bottle is a group of family-owned, independent liquor stores in Sydney offering a curated range of wine, beer, spirits, and specialty Asian liquors, with both in-store sales and online ordering.

Sydney, New South Wales, Australia
redbottle.com.au

About Red Bottle

Red Bottle is a group of family-owned, independent liquor stores based in Sydney, New South Wales, Australia. They specialise in a curated range of wine, craft and mainstream beers, premium and everyday spirits, pre-mixed drinks, and a strong selection of Korean, Japanese, Chinese, and other Asian liquors. Red Bottle operates multiple late-trading bottle shops around central Sydney and offers both walk-in retail and online ordering through redbottle.com.au, including delivery to many Sydney suburbs and click & collect from selected stores.

A Red Bottle charge on your bank or card statement usually appears when you buy alcohol or related products either in-store or via their website. Online orders are typically charged at the time of checkout, and the descriptor may look like “RED BOTTLE”, “REDBOTTLE.COM.AU”, or “RED BOTTLE SYDNEY” followed by a suburb or store code. You might also see a temporary pre-authorisation (often a slightly rounded amount) when placing an online order or using certain delivery partners; this can change once your order is finalised, items are substituted, or delivery fees are confirmed. Red Bottle does not generally offer subscription plans, so recurring monthly charges are uncommon and may instead relate to a delivery platform membership (e.g., Uber One) billed separately under that provider’s name.

If you’re unsure about a Red Bottle charge, start by checking recent receipts and email confirmations from redbottle.com.au and any alcohol delivery apps you use, matching the date and amount to your statement. For online orders, log into your Red Bottle account on their website to view your order history, tax invoices, and payment details; in-store purchases are usually confirmed via EFTPOS receipts from the checkout. To resolve billing questions, contact Red Bottle through the contact form at redbottle.com.au or call the specific store listed on your receipt or on the Locations page; have your transaction date, approximate amount, and the last four digits of your card ready. Common issues—such as duplicate-looking charges, pre-authorisation holds that haven’t dropped off yet, or adjusted totals due to item substitutions—can typically be clarified or corrected by the store or their online support team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Red Bottle.

  1. RED BOTTLE CENTRAL QPS\UNIT 13B 31-33 CH
  2. RED BOTTLE CENTRAL\UNIT 13B 31-33 CHAPLI

Frequently Asked Questions

Why do I see a charge from RED BOTTLE or REDBOTTLE.COM.AU on my bank statement?

This charge usually relates to a purchase of alcohol or related products from a Red Bottle store in Sydney or an order placed via redbottle.com.au. The descriptor might appear as “RED BOTTLE SYDNEY”, “RED BOTTLE [SUBURB]”, or “REDBOTTLE.COM.AU” depending on whether you bought in-store or online. Check your recent in-store visits and email order confirmations around the date of the charge to confirm the purchase.

Does Red Bottle have subscriptions or recurring billing?

Red Bottle does not typically run ongoing subscription or membership billing directly; most purchases are one-off transactions for specific orders. If you see repeated charges with different amounts—e.g., AUD $30 one month and $65 the next—these are usually separate purchases placed on different days. If you believe you’re being charged on a schedule, review your online order history at redbottle.com.au and contact their support with dates and amounts so they can investigate.

Why is the final Red Bottle amount different from the total I saw at checkout?

For online orders, your bank may first show a pre-authorisation for an estimated total that can change once your order is picked and packed. If an item is out of stock, substituted, or removed at your request, the final captured amount may be lower or slightly different from the original estimate. Delivery fees or minimum-spend adjustments can also affect the final total; check the tax invoice in your Red Bottle account or confirmation email for the exact line items.

I see two similar Red Bottle charges on the same day. Was I double-charged?

In many cases, one of the entries is a temporary authorisation hold and the other is the final settled charge. The authorisation should automatically disappear from your online banking within a few business days, leaving only the actual amount you paid. If both amounts remain posted after 3–5 business days, contact your bank and reach out to Red Bottle via their website or store phone number with your receipt so they can verify whether a duplicate payment occurred.

How can I get a copy of my Red Bottle receipt or invoice to confirm this charge?

If you ordered online, log into your account at redbottle.com.au and go to your order history; each order typically has a downloadable tax invoice showing the card used, total paid, and items purchased. For in-store purchases, the only record is usually the paper receipt provided at checkout, but a store may be able to look up a transaction if you know the store location, date and time of purchase, and the last four digits of your card. Use the Locations page on their website to call the specific store you visited.

How do I cancel or change a Red Bottle online order after I’ve been charged?

Once an online order is placed, Red Bottle may begin preparing it quickly, so changes and cancellations depend on how far along your order is. Contact them as soon as possible using the phone number or contact details in your order confirmation email, or through the contact form at redbottle.com.au, quoting your order number. If the order has not yet been dispatched or picked up, they may be able to amend it or arrange a partial or full refund according to their store policy and local liquor regulations.

How do refunds from Red Bottle appear on my statement, and how long do they take?

Approved refunds are normally processed back to the same card used for the original purchase and will appear as a separate credit, often labelled with a similar descriptor like “RED BOTTLE REFUND” or “REDBOTTLE.COM.AU”. Processing times depend on your bank, but it commonly takes 3–10 business days after Red Bottle issues the refund. If you don’t see the credit after that period, contact your bank first, then follow up with Red Bottle support with your refund confirmation or email.

What should I do if I don’t recognise any purchase from Red Bottle at all?

First, check with anyone else who might use your card or live at your address, as they may have made an in-store or online purchase. If no one recognises the transaction, review your email accounts (including spam folders) for any Red Bottle or redbottle.com.au order confirmations around the charge date. If you still can’t identify it, contact your bank immediately to report a potentially unauthorised transaction and also reach out to Red Bottle through their website with the date, amount, and transaction details so they can check their records.

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