SAQ

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SAQ (Société des alcools du Québec) is Quebec’s government-owned liquor retailer, responsible for importing, distributing, and selling most alcoholic beverages in the province through a network of stores and its website.

Montreal, Quebec, Canada

About SAQ

SAQ, short for Société des alcools du Québec, is a provincial Crown corporation that holds a near‑monopoly on the importation, distribution, and retail sale of most alcoholic beverages in Quebec. It operates hundreds of SAQ-branded liquor stores and agency outlets across the province and offers online ordering through SAQ.com. Its assortment includes wines, spirits, ready-to-drink beverages, specialty products, and select low- or non‑alcohol options, serving both consumers and licensed businesses such as bars and restaurants. ([saq.com](https://www.saq.com/en/about-saq/saq-agency?utm_source=openai))

A charge from “SAQ” on a card statement is typically from an in‑store purchase at one of its liquor stores or agency stores, or from an online order placed on SAQ.com. In-store charges can range from single bottles to large purchases for events or for licensed establishments, and online orders may be billed when the order is confirmed or shipped. In Quebec, many restaurants, bars, and retailers also source stock through SAQ, so business customers may see regular or higher‑value charges tied to wholesale or B2B transactions. ([quebec.ca](https://www.quebec.ca/en/news/actualites/detail/digital-transformation-the-saq-modernizes-its-technology-infrastructure?utm_source=openai))

If a cardholder has questions about an SAQ charge, they can verify it by checking recent store receipts, their SAQ.com account order history, or any invoices received from SAQ’s business services. The SAQ provides customer service via its website, store locations, and telephone support, and can look up transactions when provided with the purchase date, amount, and last four digits of the card. If a charge still appears incorrect or fraudulent after contacting SAQ, customers should immediately follow up with their card issuer to dispute the transaction and request a card replacement if needed. ([saq.com](https://www.saq.com/en/contact-information?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SAQ.

  1. SAQ

Frequently Asked Questions

Why do I see a charge from SAQ on my credit card statement?

A charge from SAQ usually comes from a purchase at a Société des alcools du Québec liquor store, an SAQ agency store in a grocery or convenience store, or an online order placed through SAQ.com. Review your recent store receipts and any online orders in your SAQ.com account to match the amount and date of the transaction.

Can SAQ charges appear under a different or abbreviated descriptor on my statement?

Yes. Depending on your bank, SAQ purchases may appear simply as “SAQ,” “SAQ COM,” or with a store number or city name attached. Online orders may include “SAQ.COM” or similar wording. If you’re unsure, compare the amount and date with recent purchases at SAQ stores or orders placed via the website.

How do I get a receipt or proof of purchase for an SAQ transaction?

For in‑store purchases, the paper receipt given at checkout is your primary proof of purchase. For online orders through SAQ.com, you can log into your account to view order history and download invoices. If you’ve misplaced a receipt, store staff or customer service may be able to look up the transaction using the date, store location, and card details.

How can I request a refund or exchange for products bought at SAQ?

Refunds and exchanges are handled directly by SAQ according to their return policy. Typically, you must bring the product and original receipt back to an SAQ store within the allowed return period. For online purchases, follow the return instructions provided in your order confirmation or visit SAQ.com’s help section, then contact customer service if you need assistance.

Does SAQ place temporary authorization holds on my card?

For some online orders, SAQ or your payment processor may place a temporary authorization hold to verify funds when you submit the order. This hold can differ slightly from the final billed amount and should drop off automatically within a few days, leaving only the actual settled charge on your statement.

Can I have recurring or business‑to‑business charges from SAQ?

While most individual customers see one‑time charges, licensed businesses such as restaurants, bars, and retailers may have recurring or frequent charges tied to regular orders through SAQ’s wholesale and B2B services. These invoices are typically documented via order confirmations or account statements provided by SAQ’s business relations centers.

How do I contact SAQ if I don’t recognize a charge?

You can contact SAQ customer service using the information listed on SAQ.com’s contact page or by calling the customer relations numbers for your region. Have the transaction date, amount, and the last four digits of your card ready so staff can search their systems. If they confirm no matching transaction, contact your bank to report possible fraud.

Is my SAQ.com account linked to the charges I see for online orders?

Yes. Online purchases made while signed into your SAQ.com account will appear in your order history, and the charges on your card should correspond to those orders. If you see a charge you don’t recognize, log in to SAQ.com, check your recent orders, and verify shipping or pickup details before contacting SAQ or your card issuer.

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