Sarah's Flowers

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Sarah's Flowers is an Australian online florist and gift delivery service offering flower arrangements and hampers for occasions such as birthdays, anniversaries, and sympathy.

Brisbane, QLD, Australia
sarahsflowers.com.au

About Sarah's Flowers

Sarah’s Flowers is an Australian online florist and gift delivery service based in Brisbane, Queensland, serving metro and many regional areas across Australia. Through sarahsflowers.com.au, customers can order fresh flower arrangements, bouquets, boxed flowers, plants, and gift hampers for occasions such as birthdays, anniversaries, new babies, get well, sympathy, and corporate events. They partner with local florists to handcraft and deliver orders, often offering same-day delivery when orders are placed before the daily cut-off time.

A charge from Sarah’s Flowers will usually relate to an online or phone order you (or someone in your household) placed for flowers or gifts, including add-ons like chocolates, wine (where permitted), soft toys, vases, or balloons. The amount can include the product price plus delivery and any optional extras, and you might see multiple charges if you placed more than one order, scheduled multiple future deliveries, or edited an order after placing it. In some cases, you may see a pending or temporary authorization when you first submit your order, which is then followed by the final captured payment once the order is confirmed.

If you’re unsure about a Sarah’s Flowers charge, start by checking your email for an order confirmation from sarahsflowers.com.au around the transaction date, including any orders you may have placed as a gift for someone else. Compare the bank charge to your invoice, looking for delivery fees, same-day surcharges, and optional extras. If you still have questions, you can contact Sarah’s Flowers customer service via the contact details on their website (contact form, phone number, or email), providing your full name, delivery postcode, and the last four digits of the card used so they can locate your order. Common billing issues—such as duplicate orders, address corrections, or cancellations—are usually resolved by contacting them promptly, ideally before the scheduled delivery time.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sarah's Flowers.

  1. Sarahs Flowers Milton AU
  2. Sarahs Flowers Milton AUS

Frequently Asked Questions

Why do I see a Sarah’s Flowers charge on my card if I only ordered once?

Sarah’s Flowers typically charges your card once per confirmed order, but the total may include the flowers, gift items, and delivery fees in a single transaction. If you ordered multiple items going to different addresses or on different dates, these may appear as separate charges. Also check whether someone in your household used your card details to send a gift, as the account name may still show as Sarah’s Flowers even if the delivery was for someone else.

What are typical prices for Sarah’s Flowers orders and delivery?

Most Sarah’s Flowers bouquets and arrangements generally fall in the approximate range of AUD $50–$150, depending on size, flower type, and occasion, with premium or large hampers costing more. Delivery fees are usually added on top of the product price and can vary by location, urgency (e.g., same-day), and whether it is a weekend or special occasion date. The total on your statement reflects the full order amount, including any add-ons like chocolates, teddy bears, or wine, where available.

Does Sarah’s Flowers offer subscriptions or recurring charges?

Sarah’s Flowers is primarily a one-time order service and does not commonly run traditional monthly subscriptions like streaming services. However, you may have scheduled multiple deliveries (for example, regular flowers to a business, or multiple future dates for special occasions), which can result in separate charges when each order is processed. If you see what looks like a recurring pattern, check your account or emails for any pre-booked or repeat orders you may have set up.

How can I cancel or change a Sarah’s Flowers order to avoid being charged?

Cancellations or changes are time-sensitive because flowers are perishable and often prepared on the day of delivery. To cancel or amend an order, contact Sarah’s Flowers as soon as possible using the phone number or contact form listed on sarahsflowers.com.au, providing your order number and delivery date. If the florist has not yet started preparing your order or dispatched it, they may be able to cancel or modify it; once in preparation or out for delivery, options may be limited and cancellation fees or partial charges may apply.

How do I request a refund or resolve an incorrect Sarah’s Flowers charge?

If you believe you were overcharged, charged twice, or received an unsatisfactory product, reach out directly to Sarah’s Flowers customer service with your order confirmation, photos (if there is a quality issue), and the transaction details from your bank. They will review the order against their quality and delivery policies and may offer a replacement, partial credit, or refund depending on the circumstances. Refunds, when approved, are generally issued back to the original payment method and can take several business days to appear on your statement.

Why do I see a pending or small authorization from Sarah’s Flowers on my account?

When you place an order or update your payment details, Sarah’s Flowers’ payment processor may place a temporary authorization hold to verify that your card is valid and has sufficient funds. This can appear as a pending transaction or a small test amount that is not actually captured. These authorizations should either convert to the final order charge or disappear within a few business days, depending on your bank’s policies.

How can I confirm which order the Sarah’s Flowers charge relates to?

Look in your email account(s) for an order confirmation from sarahsflowers.com.au around the date of the charge, and check any spam or promotions folders. The confirmation will show the total amount, delivery address, and extras—compare this to the exact charge on your bank statement. If you still can’t locate the order, contact Sarah’s Flowers with the charge amount, transaction date, name on the card, and the last four digits of your card number so they can search their system and verify the matching order.

How can I contact Sarah’s Flowers about a billing or account issue?

Visit sarahsflowers.com.au and navigate to their Contact or Help section to find the current customer service phone number, email address, and contact form. For faster assistance, have your order number, billing name, and transaction amount ready when you call or write. If you placed the order through a third-party platform or marketplace, you may need to contact that platform’s support as well, but Sarah’s Flowers can usually identify orders made directly through their website or call centre.

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