Secret Mode is a British video game publisher that works with internal studios and independent developers to bring PC and console games to market. It focuses on distinctive, creative titles such as Still Wakes the Deep, Escape the Backrooms, and A Little to the Left.
Secret Mode is a UK-based video game publisher that partners with both internal studios and external independent teams to release games on PC and consoles. Originally established within Sumo Group in 2021, the company has built a portfolio of notable titles including Still Wakes the Deep, A Little to the Left, Wobbledogs, Escape the Backrooms, Empyreal, and other indie-focused projects. Its own materials describe its mission as believing that games are for everyone and that creativity has no limits, positioning itself as a collaborative, developer-friendly label focused on quality and community.([wearesecretmode.com](https://wearesecretmode.com/?utm_source=openai))
A charge from “Secretmode” or “Secret Mode” on a card statement is likely related to the purchase of one of the games it publishes, downloadable content, or in-game purchases processed through a platform where Secret Mode acts as the merchant of record. This can occur on services like Steam, PlayStation Store, Xbox, Nintendo eShop, or direct PC storefronts, where the underlying game’s billing backend is handled by Secret Mode Limited rather than the platform holder. Charges may appear in various currencies depending on the player’s region, and could be for full game purchases, pre-orders, expansions, or other digital entitlements.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
If you are unsure about a Secret Mode charge, the best first step is to check the purchase history on the game platform you or your family members use (e.g., Steam account history, PlayStation transaction list, Xbox order history, or Nintendo eShop receipts) for the same date and amount. You can also review any email receipts sent by the storefront or by Secret Mode; their website and legal pages provide contact details and privacy information for players, including support email addresses where you can raise billing questions. If you still cannot recognize the transaction, contact your bank or card issuer promptly to dispute the charge or request more details while also securing your account credentials on any gaming platforms you use.([wearesecretmode.com](https://wearesecretmode.com/legal/nutmeg-privacy-policy?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Secret Mode.
Why do I see a charge from Secret Mode on my card statement?
A charge from Secret Mode usually corresponds to a digital game, DLC, or in-game purchase for a title they publish, such as Still Wakes the Deep, Escape the Backrooms, or A Little to the Left, bought through a platform like Steam, PlayStation Store, Xbox, or Nintendo eShop. Check the purchase history on those platforms for a transaction on the same date and amount to identify which game caused the charge.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
What kinds of amounts does Secret Mode typically charge?
Secret Mode-related charges commonly match the full purchase price of a game or DLC on your platform (for example, typical indie price points from under $10 to around $40–60 USD for larger releases), plus any applicable taxes. Pre-orders and special editions may be higher, and regional pricing means amounts can vary by country and currency. Compare the charge to the listed price of the game you recently bought from their catalog on your platform store.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
Could Secret Mode place temporary or pending charges on my card?
In some cases, when you buy or pre-order a Secret Mode–published game through a digital storefront, the platform or payment processor may place a temporary authorization hold to verify your card. This appears as a pending transaction and is usually reversed automatically within a few days if the payment is not fully captured. If a pending Secret Mode charge does not clear or convert to a final purchase, contact your card issuer and check your platform account orders for more detail.
How can I confirm which Secret Mode game I purchased?
Log into the game platform you or a family member uses—such as Steam, PlayStation, Xbox, or Nintendo—and open the account’s transaction or purchase history. Look for an order on the same date and for the same amount as the Secret Mode charge; the matching entry will show the exact title (e.g., Still Wakes the Deep, Empyreal, or Escape the Backrooms) and whether the purchase was a base game, DLC, or add-on.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
How do I request a refund for a Secret Mode game purchase?
Refunds for Secret Mode–published titles are typically handled by the storefront where you bought the game (Steam, PlayStation Store, Xbox, Nintendo eShop, etc.), and each platform has its own refund window and eligibility rules. Visit that platform’s support or help center, search for the game in your purchase history, and use the available refund or ‘request a refund’ tools; if your case relates to technical issues, you may also find links to Secret Mode’s support pages or privacy/terms documents from within the game’s store page.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
How can I contact Secret Mode about a billing or account issue?
You can reach Secret Mode using the contact details published on their official website and legal pages, which include support-focused email addresses such as info@secretmode.games or addresses listed in End User License Agreements and privacy policies for specific games. When contacting them, include your platform, gamertag or account ID, approximate purchase date, transaction amount, and any order numbers from the storefront so they can quickly locate your record.([wearesecretmode.com](https://wearesecretmode.com/legal/nutmeg-privacy-policy?utm_source=openai))
Does Secret Mode offer subscriptions or recurring charges?
Secret Mode primarily publishes individual premium games rather than operating its own subscription service, so most charges are one-time purchases of specific titles or DLC. However, if you bought a game or add-on that is part of a platform-based subscription or bundle, recurring billing would typically come from the platform provider, not Secret Mode directly; review your platform subscription settings (e.g., Steam subscriptions, console memberships) if you see repeated charges you do not recognize.([store.steampowered.com](https://store.steampowered.com/publisher/SecretMode/?v1=1&utm_source=openai))
What should I do if I don’t recognize a Secret Mode charge at all?
First, check whether anyone else in your household has access to your gaming accounts or consoles and may have purchased a Secret Mode–published game. If nobody recognizes the transaction and you cannot match it to any purchase history, immediately change passwords on your gaming accounts, enable two-factor authentication where possible, and contact your bank or card issuer to report the unrecognized charge; you can also reach out to Secret Mode using their website contact details with any order information you have so they can confirm whether the transaction is in their system.([wearesecretmode.com](https://wearesecretmode.com/legal/still-wakes-the-deep-privacy-policy?utm_source=openai))