Setel

Financial Services95% confidence

Setel is a Malaysian digital wallet and mobility app operated by Setel Ventures Sdn Bhd, enabling cashless payments for fuel, parking, EV charging, shopping, insurance, road tax and more, primarily at PETRONAS service stations and partner merchants. It serves as a regulated e-money and payment platform supervised by Bank Negara Malaysia.

Kuala Lumpur, Malaysia
www.setel.com
Owned by PETRONAS Dagangan Berhad

About Setel

Setel is a mobility-focused e-wallet and super app developed and operated by Setel Ventures Sdn Bhd, a Malaysian company and wholly owned subsidiary of PETRONAS Dagangan Berhad. The Setel app was originally launched in 2018 to simplify fuel payments at PETRONAS stations and has since expanded to cover a wide range of vehicle- and travel-related services including fuel purchases, Kedai Mesra and Café Mesra purchases, parking, EV charging, road tax renewal, motor insurance and takaful, 24/7 auto assistance, bill payment and DuitNow QR payments at over a million merchants nationwide. The core of the service is Setel Wallet and Family Wallet, which allow users to top up from cards, online banking and other e-wallets and then pay seamlessly via mobile.([setel.com](https://www.setel.com/about-us?utm_source=openai))

A charge from “ECS*SETELVENTURES” on a card statement is typically linked to a transaction made through the Setel app or a related Setel Wallet or CardTerus payment, rather than a separate financial institution. This may reflect fuel purchases at PETRONAS stations, in-store items at Kedai Mesra or Café Mesra, parking fees, EV charging sessions, road tax or motor insurance purchases, or wallet reloads and auto top-ups. In some cases, users may see small temporary authorisation amounts, adjustments when the actual fuel dispensed is less than the pre-authorised amount, or partial refunds related to promotions or campaign credits.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

If you have questions about a Setel-related charge, first open the Setel app and review your transaction history for the same date and amount, including Setel Wallet reloads, CardTerus card payments and Family Wallet activity. Ensure your email associated with Setel does not contain e-receipts or insurance policy confirmations that match the charge. If you still cannot identify it, you can contact Setel support via in-app live chat, WhatsApp or phone at +60 18-988 1333, or email hello@setel.com, providing the transaction date, amount and the descriptor shown on your bank statement. As with any e-money product, keep your app updated, do not share one-time passwords, and promptly report any suspicious or unauthorised transactions so Setel can investigate and, if needed, assist with dispute processes via your issuing bank.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Setel.

  1. ECS*SETELVENTURES

Frequently Asked Questions

Why do I see an “ECS*SETELVENTURES” charge on my card statement?

This descriptor usually indicates a payment processed via the Setel app or Setel Wallet, such as fuel purchased at a PETRONAS station, Kedai Mesra or Café Mesra items, parking, EV charging, road tax, or motor insurance paid through Setel. Compare the amount and date with your Setel app transaction history to identify the exact purchase.

Can Setel charges appear as a different amount than what I pumped or purchased?

Yes. For fuel, Setel may initially authorise the amount you selected in the app. If you dispense less fuel than authorised, the unused portion is automatically released or refunded to your card or wallet, so the final posted amount can differ from the initial authorisation. Similar adjustments can occur with parking sessions or EV charging if the actual usage is lower than the maximum reserved.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

How do I check and download receipts for my Setel transactions?

Open the Setel app, go to your transaction history (Setel Wallet, CardTerus or Family Wallet), and tap on the relevant transaction to view details. From there, you can typically see the breakdown (fuel, parking, in-store, etc.) and, where supported, download or screenshot the receipt for your records or for dispute purposes.

How do I cancel or stop recurring payments or auto top-ups in Setel?

In the Setel app, go to Wallet or Payment settings and review any active auto top-up rules or linked card auto-reloads. Turn off auto top-up and remove or update linked cards if you no longer want automatic reloads. For recurring services bought via Setel (such as insurance renewals or road tax reminders), manage or cancel them from the relevant feature section or via the insurer’s own portal, as applicable.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

How can I request a refund for a Setel transaction, such as a failed fuel or parking payment?

First confirm in the Setel app whether the transaction shows as successful. If you were charged but did not receive fuel, parking access, or another service, contact Setel support using in-app live chat, WhatsApp or phone at +60 18-988 1333, or email hello@setel.com with your transaction ID, date, time, location and screenshots. Setel will investigate with the station or partner and process a refund or adjustment where appropriate.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

What payment methods can lead to Setel-related charges on my statement?

Setel supports Setel Wallet balances, credit and debit cards, online banking (FPX), cash reloads at PETRONAS stations, and selected other e-wallets such as Boost, GrabPay and ShopeePay for reloads. A charge could therefore originate from a direct card payment via CardTerus, a wallet top-up using your card, or a transaction funded by another e-wallet that you used within Setel.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

Is Setel regulated, and is it safe to store money in Setel Wallet?

Setel Wallet is an e-money product offered by Setel Ventures Sdn Bhd and is regulated by Bank Negara Malaysia. The product disclosure sheet and Setel’s terms explain limits, security practices and your responsibilities; Setel advises users to keep their app updated, avoid sharing passcodes or OTPs, and regularly review transaction history to detect any unusual activity.([setel.com](https://www.setel.com/setel-wallet?utm_source=openai))

What should I do if I suspect an unauthorised Setel charge on my card?

Immediately review your Setel app to ensure no one else has access to your account or devices. Change your PIN, log out of other devices if needed, and contact Setel support via in-app chat, WhatsApp, phone or email to report the suspected fraud. You should also notify your card-issuing bank to block the card and initiate a dispute or chargeback while Setel investigates the transaction.([setel.com](https://www.setel.com/wp-content/uploads/2026/03/Product-Disclosure-Sheet-for-Setel-App_20260318_EN-1.pdf))

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