SherrillTree

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SherrillTree is a specialty retailer supplying arborists, tree care professionals, and enthusiasts with climbing gear, rigging equipment, and tree care tools.

Greensboro, NC
Owned by Vertical Supply Group

About SherrillTree

SherrillTree is a niche retailer focused on serving arborists, tree care companies, and serious tree-climbing enthusiasts. They offer professional-grade climbing gear, ropes, saddles and harnesses, helmets, rigging equipment, pruning tools, throwlines, and a wide range of arborist accessories. Their products are sold through their website, catalogs, and industry partners, and they cater both to professional crews and skilled homeowners who need reliable, safety-tested equipment.

A charge from SherrillTree on your card is typically associated with an online or phone order for arborist or tree-care equipment, replacement parts, or safety gear. It may also relate to a backordered item that ships and bills later, or a split shipment where multiple charges occur as items leave the warehouse. In some cases, you might see a separate shipping or tax adjustment if your order was modified after placement.

If you have questions about a SherrillTree charge, start by checking your email for order confirmations or shipping notices from sherrilltree.com and logging into your account on their site (if you created one) to review order history. Compare the billed amount to your receipts, including tax and shipping. For unresolved issues, contact SherrillTree customer service using the phone number or contact form on their website, providing your order number, approximate charge date, and the last four digits of the card used so they can locate the transaction and help with refunds, returns, or corrections.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SherrillTree.

  1. sherrilltree

Frequently Asked Questions

Why do I see a charge from SherrillTree on my card?

A SherrillTree charge usually comes from purchasing arborist or tree-care products through sherrilltree.com, over the phone, or via a catalog order. Check your recent orders, email confirmations, and any tree equipment purchases you or your business recently made.

Does SherrillTree bill items when I place the order or when they ship?

SherrillTree typically charges your card when items are invoiced for shipment. For backordered items or split shipments, you may see multiple smaller charges as each part of your order ships, rather than one large charge at the time of order.

How can I get a copy of my SherrillTree receipt or invoice?

Log in to your account on sherrilltree.com and go to your order history to download invoices. If you checked out as a guest or cannot find your receipt, contact SherrillTree customer service with your name, email, and charge date so they can resend your invoice.

How do I cancel or change an order I placed with SherrillTree?

Contact SherrillTree customer service as quickly as possible—ideally the same day—by phone or through their website’s contact form. Once an order has been packed or shipped, cancellation may not be possible, but they can advise you on return or exchange options.

What is SherrillTree’s policy on returns and refunds?

SherrillTree generally accepts returns of new, unused items within a stated return window, often subject to inspection and excluding special orders or heavily used gear. Refunds are usually issued to the original payment method after the returned items are received and processed. Check the Returns or Customer Service section on sherrilltree.com for current details.

I see two similar SherrillTree charges—could I have been double-billed?

Sometimes separate charges appear if your order shipped in multiple boxes or if a backordered item later became available. Compare the amounts to your order breakdown. If the total billed exceeds your confirmed order total, contact SherrillTree support to investigate and correct any duplicate billing.

Does SherrillTree place temporary authorization holds on my card?

Like many retailers, SherrillTree’s payment processor may place a temporary authorization hold on your card to confirm funds. This can appear as a pending transaction and then either drop off or be replaced by the final posted charge once your order is invoiced and shipped.

How can I contact SherrillTree about a suspicious or unrecognized charge?

Visit sherrilltree.com and use the Customer Service or Contact Us page for phone and email details. Provide the transaction date, amount, and the first and last name on the card so their team can look up the order. If they cannot find a matching order, contact your bank or card issuer to dispute the charge.

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