Question 1

Why do I see a charge labeled “SHIPMENTSFREEINFO” or “shipmentsfree.com” on my card statement?

Accepted Answer

A descriptor like “SHIPMENTSFREEINFO,” “shipmentsfree.com,” or a close variation usually represents a ShipmentsFree membership fee. Many users enroll after clicking a post-checkout offer promising shipping rebates or cash-back on a recent online purchase. After a short trial period (often 7–14 days at a discounted rate), the membership converts to a recurring monthly charge unless you cancel.([shipmentsfree.com](https://www.shipmentsfree.com/help/is-shipmentsfree-a-scam?utm_source=openai))

Question 2

How much does a ShipmentsFree membership typically cost each month?

Accepted Answer

ShipmentsFree commonly advertises a low-cost trial—around $3 for 7 days, or sometimes a free trial—followed by a recurring monthly fee in the neighborhood of $19–$25, depending on the current promotion or region. This monthly charge appears on your card under a ShipmentsFree-related descriptor and continues until you cancel the membership.([shipmentsfree.com](https://www.shipmentsfree.com/help/is-shipmentsfree-a-scam?utm_source=openai))

Question 3

What benefits do I get in exchange for the ShipmentsFree monthly fee?

Accepted Answer

Members can claim rebates on shipping and return shipping fees (often up to about $100 per month) as well as additional rebates on categories like fuel, grocery delivery/service fees, rideshare services, scooter rentals, mobile phone bills, and moving truck rentals, each with its own monthly or yearly cap. To receive rebates, you must submit receipts showing eligible charges through your ShipmentsFree account or app.([shipmentsfree.com](https://www.shipmentsfree.com/help/what-is-shipmentsfree-com?utm_source=openai))

Question 4

How do I cancel my ShipmentsFree membership to stop future charges?

Accepted Answer

You can cancel by logging into your ShipmentsFree account via the website or app and following the cancellation instructions in the account or help section, or by contacting customer support directly. ShipmentsFree publishes support phone numbers (including toll-free numbers for several countries) and an email address on its contact page; once you request cancellation, your membership and future recurring charges should be stopped, though you may retain benefits through the end of the current billing period.([shipmentsfree.com](https://www.shipmentsfree.com/help/how-to-cancel-shipmentsfree-membership?utm_source=openai))

Question 5

Can I get a refund for a ShipmentsFree charge I didn’t expect or don’t recognize?

Accepted Answer

ShipmentsFree’s own help and terms materials indicate that members can contact support to request help with billing issues, and consumer complaint reports show that some customers have successfully obtained refunds after contacting ShipmentsFree by phone, chat, or email and explaining that the charge was unexpected. If ShipmentsFree does not resolve the issue to your satisfaction, you should also speak with your bank or card issuer about disputing the charge and blocking further billings.([shipmentsfree.com](https://www.shipmentsfree.com/help/is-shipmentsfree-a-scam?utm_source=openai))

Question 6

Why did ShipmentsFree place a small $0–$1 authorization or test charge on my card?

Accepted Answer

ShipmentsFree, through its terms, notes that it may place a temporary authorization on your card when you enroll or update your payment details. This is not an actual fee but a test transaction used to verify that the card is valid; it typically disappears from your statement within a few business days and is separate from the full membership fee.([shipmentsfreenow.com](https://www.shipmentsfreenow.com/terms?utm_source=openai))

Question 7

How do I submit receipts to claim my shipping and other rebates from ShipmentsFree?

Accepted Answer

To claim rebates, log into your ShipmentsFree account or app and follow the instructions to upload or submit receipts that clearly show the date, merchant, and amount paid for eligible charges such as shipping, returns, fuel, rideshare, or grocery delivery fees. You can also email receipts to the rebates address listed in the ShipmentsFree FAQ. Approved rebates are typically paid out within a few weeks by the method specified in your account.([shipmentsfree.com](https://www.shipmentsfree.com/faq?utm_source=openai))

Question 8

What should I do if I can’t find any ShipmentsFree login or emails but still see the charge?

Accepted Answer

First, search all of your email accounts (including spam folders) for “ShipmentsFree” or “Smarty,” then try the password-reset option on the ShipmentsFree login page using your most commonly used shopping email. If you still can’t locate an account, call or email ShipmentsFree support using the contact information on their website and ask them to look up any memberships linked to your card details. If they cannot locate or cancel an account, contact your bank or card issuer to report the charge as unauthorized and request that they block future charges and issue a new card if needed.([shipmentsfree.com](https://www.shipmentsfree.com/contact?utm_source=openai))

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