Question 1

Why do I see a charge from Shopfittings Direct Pty Ltd on my statement?

Accepted Answer

This charge is usually linked to an order for shopfitting equipment such as shelving, slatwall panels, display cabinets, mannequins, or accessories made via shopfittingsdirect.com.au or over the phone/email. Many retailers place bulk or repeat orders, so the transaction may relate to a store refit, a new store opening, or restocking display equipment. Check with your store manager, fit‑out contractor, or accounts department to confirm if they recently ordered from Shopfittings Direct using your card or business account.

Question 2

What are typical charge amounts from Shopfittings Direct and how are they billed?

Accepted Answer

Amounts can range from small orders (e.g., $50–$300 AUD for hooks, racks or accessories) to larger invoices in the hundreds or thousands of dollars for shelving systems, glass cabinets or full store fit‑outs. Purchases made online are generally charged in full at checkout, while custom or large orders arranged by email/phone may be billed against a formal invoice, sometimes including separate freight/shipping charges. The full amount, including GST and freight if applicable, is usually processed as a single transaction on your card.

Question 3

Could this be a subscription or recurring charge from Shopfittings Direct?

Accepted Answer

Shopfittings Direct primarily operates as a one‑off, order‑based supplier and does not commonly use recurring subscription billing. However, you may see multiple charges over time if your business places repeat orders for different store locations or ongoing refits. If you suspect an automatic or repeated payment, check any standing purchase arrangements or saved‑card authorisations you may have set up with them for regular stock replenishment.

Question 4

How can I cancel or change an order with Shopfittings Direct after seeing the charge?

Accepted Answer

If you need to amend or cancel an order, contact Shopfittings Direct as soon as possible using the phone or email listed on shopfittingsdirect.com.au, quoting your order or invoice number and the transaction amount/date. Orders that have not yet been picked or dispatched are generally easier to change or cancel; once goods have shipped, you may need to follow their returns policy and you may be responsible for return freight. Their team can confirm whether your specific order can be altered or cancelled and what fees, if any, apply.

Question 5

How do I request a refund or return for a Shopfittings Direct purchase?

Accepted Answer

To request a refund, first review the Returns or Terms & Conditions section on shopfittingsdirect.com.au to understand eligibility, time frames, and any restocking fees. Then contact their support team with your invoice number, details of the items, and the reason for return (e.g., incorrect item supplied, damaged in transit, or change of mind if permitted). In most cases, goods must be unused, in resaleable condition, and securely packaged for return freight. Approved refunds are typically processed back to the original payment method once the returned items have been received and inspected.

Question 6

Why do I see a small or pending Shopfittings Direct charge that later disappears or changes?

Accepted Answer

A small or pending amount may be an authorisation hold placed by your bank when you submit payment, especially on larger or custom orders, to verify your card. This hold can appear as a temporary transaction and should drop off automatically once the final invoice is processed or the order is cancelled. If you see both a pending and a posted charge, the pending authorisation should usually reverse within a few business days; contact your bank and Shopfittings Direct if it doesn’t.

Question 7

How can I get a copy of my Shopfittings Direct invoice or confirm which order the charge relates to?

Accepted Answer

Search your email for order confirmations or tax invoices from “shopfittingsdirect.com.au” or “Shopfittings Direct Pty Ltd,” including your spam/junk folder. If you have an online account, log in to view your order history and download invoices. Otherwise, contact their customer service team with the transaction date, amount, and the last four digits of the card used; they can look up the corresponding order and resend the invoice to your nominated email address.

Question 8

What should I do if I don’t recognise this Shopfittings Direct payment at all?

Accepted Answer

First, confirm with colleagues, store managers, or any contractors (such as shopfitters) who may have ordered fixtures on behalf of your business using the card. If no one recognises the purchase, contact Shopfittings Direct directly and ask them to identify the order using the transaction details on your statement. If they cannot link it to a legitimate order in your name or business, notify your bank or card issuer immediately to dispute the charge and check for possible card misuse.

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