Shopgrab Pty Ltd appears to be a small Australian proprietary company trading under the name "Shopgrab", likely operating a local retail outlet rather than a widely known national brand. Public business registers list the company but do not provide detail on its specific line of trade.
Five Dock, New South Wales, Australia
About Shopgrab Pty Ltd
Shopgrab Pty Ltd was an Australian proprietary limited company that operated under the trading name "Shopgrab" and appears in public registers as a small retail business rather than a large national chain. Available records list Shopgrab Pty Ltd as an Australian company (proprietary limited by shares), associated with New South Wales and noted in business directories as a retail-focused entity, but without a public website or detailed product catalogue. Recent Australian business listings indicate that the company’s registration was marked as closed as of 7 November 2024, which means it is no longer actively trading under that structure, although historic transactions may still appear on older bank and card statements.
If you see "SHOPGRAB PTY LTD" or a similar description (often with "Five Dock" or "NSW" in the reference line) on your bank or card statement, it is most likely from an in‑person purchase at their physical shop, or a card‑present transaction processed through their EFTPOS/point‑of‑sale terminal. Because Shopgrab operated as a local retailer rather than a subscription service, charges are typically one‑time amounts for goods such as household items, gifts, convenience goods or other general retail products; there is no evidence of standard subscription tiers, memberships or online recurring billing linked to this company. In some cases you might see a small pending or temporary authorization if your card was inserted, tapped or tested but the sale was later voided or adjusted.
To verify or resolve questions about a Shopgrab Pty Ltd charge, start by checking the transaction details in your online banking (date, time, location, and currency – likely AUD) and compare this with any receipts, emails or calendar entries from that day, especially if you recently visited Five Dock or made purchases while in Australia. Because Shopgrab Pty Ltd is now shown as closed in public business records, there may be no active customer support line or website, so your primary avenues for help are your bank or card issuer: you can ask them for the full merchant descriptor, terminal location, and, if needed, raise a dispute if you don’t recognize or agree with the charge. If you believe the transaction is fraudulent or you were never in Australia, contact your bank immediately to block the card and request a replacement; if you simply don’t recall the purchase but the date and location match your travels, your bank can still provide a copy of the receipt data (where available) or guide you through their dispute process.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shopgrab Pty Ltd.
What kind of purchases usually show up as a charge from Shopgrab Pty Ltd?
Based on available business records, Shopgrab Pty Ltd operated as a small retail business in New South Wales, Australia, rather than a subscription or service platform. That means charges are typically one‑time, in‑store card payments for general retail goods (for example, everyday items, gifts, or other shop purchases) rather than ongoing memberships or digital services. The amount can vary widely depending on what you bought—anything from a small incidental purchase to a larger multi‑item transaction.
Does Shopgrab Pty Ltd offer subscriptions or recurring billing?
There is no public evidence that Shopgrab Pty Ltd ran a subscription service or offered recurring billing plans; it is listed in Australian company directories as a standard proprietary retail business, not as a SaaS, utilities, or membership provider. If you see multiple Shopgrab charges, they are most likely separate in‑store purchases (for example, several visits during a trip) rather than an automatic subscription renewal. If your statement shows identical amounts billed on a fixed schedule, contact your bank to confirm whether these are distinct transactions or potential misuse of your card.
Why am I seeing a Shopgrab Pty Ltd charge if the company is listed as closed?
Australian business registers and third‑party business trackers show Shopgrab Pty Ltd as closed as of 7 November 2024, meaning the company is no longer actively registered under that entity. However, older legitimate purchases can still appear on archived statements, and pending or delayed settlement from card processors can post even after a business’s official closure date. If the charge date is well after November 2024, or if you were not in Australia around that time, contact your card issuer immediately to investigate possible fraud or a misrouted transaction.
How can I cancel or stop future charges from Shopgrab Pty Ltd?
Because Shopgrab Pty Ltd operated as a local retail outlet and is now marked as closed in current business listings, there is no subscription to cancel in the usual sense. If you are seeing repeated charges and you are not making purchases in person, treat them as potentially unauthorized: notify your bank or card network, ask them to block any further transactions from that merchant ID, and request a new card number if needed. Your bank can also help you dispute recent charges that you do not recognize.
Can I get a refund for a Shopgrab Pty Ltd charge I don’t recognize?
With a small, now‑closed retailer like Shopgrab Pty Ltd, direct refunds from the merchant are unlikely because there is no active public contact channel. Instead, your best option is to work through your bank or card provider: explain that you don’t recognize the transaction, provide any travel details (for example, whether you were in New South Wales, Australia, on that date), and ask to open a dispute or chargeback. Your bank will investigate with the acquiring bank and, if the transaction is found to be unauthorized or improperly processed, they can reverse it according to their dispute policies and card‑network rules.
How can I verify that a Shopgrab Pty Ltd charge is legitimate before filing a dispute?
First, look at the exact transaction date, time, and location metadata in your online banking—many banks will show “Five Dock, NSW” or similar for the merchant location, as well as whether it was a chip, tap, or online transaction. Compare this with your travel history, phone photos, ride receipts, and any paper or email receipts from that day; shoppers often forget small purchases made while on holiday or during errands. If the timing, country (Australia), and currency (AUD) match your movements, the charge is likely legitimate; if they don’t, escalate to your bank as a suspected fraudulent transaction.
Why do I see a small Shopgrab Pty Ltd authorization or a charge that later disappeared?
Retail merchants sometimes place a small temporary authorization on your card to confirm it’s valid, particularly if you started but didn’t complete a purchase or if the transaction was manually voided and re‑run. In these cases, you may see a pending Shopgrab Pty Ltd amount that never posts, or that is reversed a few days later. If a small amount remains on your account beyond 7–10 business days or converts from "pending" to "posted" without a corresponding purchase you recognize, contact your bank to clarify and, if necessary, dispute it.
Who should I contact for questions about a Shopgrab Pty Ltd transaction if I can’t find a website or phone number?
Because Shopgrab Pty Ltd does not appear to maintain an active website or public customer‑service line and is now listed as a closed company in Australian business trackers, your primary point of contact is your bank or card issuer. Ask them for the full merchant descriptor, terminal ID, and any additional location information they can see on their systems; this often helps jog your memory about where you were when the card was used. If, after reviewing that information, you still cannot identify the charge, your bank can guide you through filing a formal dispute or fraud claim and protecting your card from further unauthorized use.