SignaPay is a payment processing and merchant services provider based in Irving, Texas, offering credit and debit card processing, POS solutions, and related payment technology to businesses across the United States.
SignaPay is a privately held financial services company that provides electronic payment processing and merchant services to businesses in all 50 U.S. states. Based in Irving, Texas, the company offers credit and debit card processing, payment gateways, POS terminals and systems, mobile payment solutions, and related services such as fraud prevention, analytics, and customer loyalty tools. It operates as an ISO (independent sales organization) and registered payment processor, working with banks to enable merchants to accept card payments both in‑store and online.([linkedin.com](https://www.linkedin.com/company/signapay?utm_source=openai))
A charge labeled similar to “Recurring Withdrawal SIG PY *Texas” is likely related to SignaPay’s role as a payment processor. This can appear on statements when SignaPay debits monthly processing fees, equipment or program fees (such as dual-pricing or cash-discount programs), or other merchant-account charges from a business’s funding account or card. In some cases, SignaPay may also appear as the billing entity on behalf of a merchant, especially where the processing agreement authorizes them to withdraw fees directly, which can result in recurring or periodic withdrawals that look different from the merchant’s trading name.([paymentreview.com](https://paymentreview.com/reviews/signapay/?utm_source=openai))
To verify or resolve questions about a SignaPay‑related charge, cardholders (or merchants) should review their merchant services agreement or processing statements and compare the dates and amounts with the charge in question. SignaPay provides customer and merchant support via its main phone numbers and online support portal, where merchants can open service tickets, upload chargeback documentation, or request account reviews. If a charge seems incorrect or unexpected, contacting SignaPay support with your merchant ID or account details is recommended; if you are a consumer and do not have any relationship with SignaPay, you should also contact your card issuer promptly to dispute the transaction while SignaPay investigates on its side.([signapay.com](https://signapay.com/contact-us/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SignaPay.
Why do I see a recurring charge or withdrawal labeled “SIG PY” or “SignaPay” on my statement?
This descriptor usually indicates a charge or withdrawal originating from SignaPay as your (or your business’s) payment processor. It commonly represents monthly merchant processing fees, program fees (such as dual-pricing or cash-discount programs), PCI or account fees, or other costs specified in your SignaPay merchant agreement. Review your merchant statements or online portal to see a line item that matches the date and amount of the charge.
Is a “SIG PY *Texas” recurring withdrawal a subscription fee or a per‑transaction fee?
It can be either, depending on your contract. Many merchants pay a mix of monthly recurring fees (gateway access, program fees, statement fees) plus per‑transaction processing costs that may be batched and billed together. If the charge appears on a regular schedule (e.g., monthly), it is likely a recurring fee; if it varies with your processing volume, it may include per‑transaction or incidental charges. Your SignaPay merchant statement will break these out in detail.
How can I cancel or change the recurring charges I’m getting from SignaPay?
To cancel or modify recurring fees, you must change or terminate your merchant services agreement with SignaPay. Contact SignaPay’s merchant support by phone or through their support ticket system to request information about contract terms, early termination fees, and required notice periods. Do not simply block the card or bank account without speaking to them, as this can trigger additional fees or collections under the contract.
How do I request a refund or reversal for a SignaPay charge I believe is incorrect?
If you believe SignaPay has charged you in error—such as duplicate fees, fees after an account closure, or a misapplied program charge—gather your recent merchant statements, contract, and any closure confirmations. Then contact SignaPay support with specific dates, amounts, and documentation. They can review the account, explain why the fee was assessed, and where appropriate issue adjustments or credits. If you are only a cardholder with no merchant relationship, contact your issuing bank to dispute the charge while SignaPay investigates.
What are common amounts or patterns for SignaPay charges?
Common SignaPay‑related charges may include relatively small fixed monthly fees (e.g., under $50) for gateway, PCI, or program costs, plus variable amounts tied to total processing volume, equipment leases, or special programs like dual pricing. In some cases, you may see an end‑of‑month or early‑month withdrawal that aggregates several fee types. Compare the total to the “Fees and Adjustments” section of your SignaPay merchant statement to confirm the breakdown.
Can SignaPay place temporary holds or pending debits on my account?
Yes. As a processor, SignaPay can initiate debits to collect fees and may also be involved when reserves or chargeback‑related holds are required under your agreement. In some situations you may see a pending debit that later clears at a different amount once fees are finalized. If you see unexplained holds or pending debits, contact SignaPay support and ask specifically whether a reserve, chargeback, or fee adjustment is being applied.
How do I contact SignaPay about a charge showing “SIG PY” on my bank or card statement?
You can reach SignaPay via their published customer support numbers and online ticket system listed on signapay.com and signapaypartners.com. Have your merchant ID, business legal name, and recent statement handy so they can quickly locate your account. If you are not a merchant but see this charge as a consumer, be prepared to confirm your card details and the exact billing descriptor; they can help determine whether the transaction relates to a merchant using their services or to a processing error.
I don’t recognize SignaPay and I’m not a business—could this be fraud?
If you are not aware of any relationship with SignaPay and are not associated with a business that uses them for payment processing, treat the charge as suspicious. First, check with any organizations you’re involved with (small businesses, clubs, or side ventures) that might have set up a merchant account. If no one recognizes the charge, immediately contact your card issuer or bank to dispute the transaction and request a card reissue; you may also contact SignaPay with the transaction details so they can help identify the originating merchant and flag potential fraud on their side.
This merchant is in the Financial Services category