Signet

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Signet is an Australian company that manufactures and distributes industrial consumables, including packaging, safety, cleaning and warehouse supplies, serving businesses nationwide through multiple distribution centres and online ordering.

Wakerley, Queensland, Australia
signet.net.au
Owned by Spicers Group

About Signet

Signet is an Australian-owned manufacturer and distributor of industrial consumables, specialising in packaging, warehouse, safety, and cleaning supplies. Headquartered in Wakerley, Queensland, Signet supplies businesses nationwide through multiple distribution centres and an extensive online ordering platform at signet.net.au. Their product range typically includes cartons and boxes, void fill and protective packaging, tapes, stretch wrap, labels, PPE, spill control, janitorial supplies, and warehousing equipment, catering to small businesses through to large national operations.

A Signet charge may appear on your bank or card statement when you or your business place an order through signet.net.au, over the phone, or via a trade account. Charges can relate to one-off product purchases, freight/shipping fees, or bulk orders, and may show up under descriptors such as “SIGNET”, “SIGNET PTY LTD”, “SIGNET WAKERLEY QLD”, or “SIGNET.NET.AU”. Some customers may also see pre-authorisation holds when a card is first added or when an order is being verified; these holds are temporary and usually fall away once the final amount is captured. Recurring or patterned charges are typically tied to regular re-orders or standing purchase arrangements rather than subscriptions.

If you’re unsure about a Signet charge, start by checking recent invoices, emailed order confirmations from signet.net.au, or your online Signet account order history. Look for matching amounts on recent purchases of packaging, safety, or warehouse supplies, including any freight, GST, or surcharge lines. For clarification or disputes, you can contact Signet’s customer service team via the contact details on signet.net.au (phone and email support are available during Australian business hours). Have your company name, ABN (if applicable), order number, and the exact transaction amount/date ready so they can locate the invoice, explain any fees, and help with returns, credits, or corrections if an error has occurred.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Signet.

  1. Signet Wakerley AU

Frequently Asked Questions

Why do I see a charge from SIGNET or SIGNET WAKERLEY QLD on my statement?

This charge is usually from a recent order of packaging, safety, cleaning, or warehouse supplies placed with Signet, either online at signet.net.au, over the phone, or through a trade account. The descriptor may appear as “SIGNET”, “SIGNET PTY LTD”, “SIGNET WAKERLEY QLD”, or “SIGNET.NET.AU” depending on your bank and the processing location. Check your recent invoices or email confirmations from Signet to match the date and amount of the transaction.

Does Signet have subscriptions or recurring billing for packaging supplies?

Signet does not typically run consumer-style subscriptions, but many businesses place regular or standing orders using the same card or payment method. This can look like a recurring charge if you re-order similar products on a schedule (weekly, monthly, etc.). You can review order frequency and past invoices by logging into your Signet account or contacting customer service to confirm whether a regular purchasing pattern is causing repeated charges.

What are common amounts or patterns for Signet charges?

Signet charges can range from small orders (for example, under $100 for basic packaging or safety items) to larger bulk purchases running into hundreds or thousands of dollars. Your total may include product cost, GST, and freight/shipping charges, which can vary based on order size, location, and delivery method. If you see multiple close-together charges, they may represent split shipments, separate orders placed by different staff members, or a revised freight amount after dispatch.

Why is there a small or duplicate pending charge from Signet on my card?

Small or duplicate pending amounts are often temporary pre-authorisation holds used to verify your card when placing an order or updating payment details. These holds do not represent additional sales and should automatically drop off your account within a few business days, leaving only the final invoice amount. If a pending hold remains for longer than your bank’s standard timeframe, contact your bank first, then Signet with the authorisation details for further investigation.

How can I cancel or change a Signet order to avoid further charges?

If you need to cancel or amend an order, contact Signet customer service as soon as possible after placing it, using the phone number or email listed on signet.net.au. Orders that have not yet been picked or dispatched may be cancelled or changed, while shipped orders typically require a return or credit process. If your business uses purchase orders or automatic re-orders, you may also need to update your internal purchasing system to prevent future unintended orders.

How do I request a refund or credit for a Signet charge I don’t recognise or for incorrect goods?

First, confirm with colleagues or your purchasing team that no one in your organisation placed the order. If the charge is still not recognised, or if you received incorrect or damaged goods, contact Signet directly with the transaction date, amount, and any invoice or order number you have. Signet’s support team can review the order, arrange returns where eligible, and process a refund or credit in line with their returns and warranty policy. For suspected fraud, notify both Signet and your bank or card provider immediately.

How can I contact Signet about a billing question or to get a copy of my invoice?

Visit signet.net.au and go to the Contact or Help section to find the latest customer service phone number and email address, which operate during Australian business hours. If you have an online account, you can also log in to view and download order history, invoices, and dispatch notes. When contacting support, provide your company name, billing address, ABN (if applicable), and any reference on your statement so they can quickly locate the relevant transaction.

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