Skrill is a digital payments platform and online wallet service that enables users to send, receive, and store money, as well as pay online merchants and transfer funds internationally.
Skrill is an online payment service and digital wallet that allows individuals and businesses to make payments, transfer money, and hold balances in multiple currencies. It is commonly used for online shopping, gaming, forex and crypto trading platforms, and cross-border money transfers. Users can link cards and bank accounts to their Skrill wallet, fund their balance, and then pay participating merchants or send money globally.
A charge labeled something like “skrill5394” on your card or bank statement typically indicates a transaction processed through Skrill—this could be funding your Skrill wallet, paying an online merchant that uses Skrill as its payment processor, or transferring funds to another Skrill account. Sometimes an internal reference or merchant ID is appended to the name, which can look like a random number. In some cases, the descriptor will not show the end merchant clearly, because Skrill is acting as the intermediary.
To verify or resolve questions about this charge, first log into your Skrill account (if you have one) and review your transaction history for a matching date and amount. If you used Skrill indirectly through an online merchant, check that merchant’s order history and email receipts as well. If you don’t recognize the transaction, contact Skrill customer support via their help center while having the transaction date, amount, and last four digits of the card ready. You can also contact your card issuer or bank to dispute unauthorized charges, but it’s best to confirm via your Skrill and merchant accounts first to avoid duplicating inquiries.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Skrill.
Why do I see a charge labeled something like “skrill5394” on my statement?
This usually indicates that your card or bank account was used for a payment processed by Skrill, such as funding your Skrill wallet or paying a merchant that uses Skrill. The numeric suffix (e.g., 5394) is often an internal transaction or merchant reference and not a separate company name.
How can I confirm which merchant or service my Skrill charge relates to?
Log into your Skrill account and check your transaction history for the same date and amount, where you’ll often see the underlying merchant name or purpose of the payment. If you paid through a website (for example, a trading, gaming, or e-commerce platform), also review your order or deposit history on that site to match the amount and time.
Can I cancel a Skrill payment after it has been made?
Most Skrill payments, especially to merchants or other users, are processed instantly and cannot be reversed from within Skrill once completed. If you need to cancel or reverse a payment, contact the receiving merchant or platform directly and request a refund according to their refund policy, then monitor your Skrill or card statement for the returned funds.
How do I request a refund for a transaction processed by Skrill?
Refunds are typically initiated by the merchant or platform you paid, not directly by Skrill. Contact the merchant’s support team, provide the transaction details and proof of payment, and ask them to issue a refund. Once they process it, the refunded amount will return to your Skrill wallet or original funding method, depending on how the transaction was structured.
Why do I see multiple small or test charges from Skrill on my card?
Skrill may place small temporary authorization holds when you add or verify a card or when a merchant checks card validity. These are not actual debits and should disappear automatically from your statement within a few business days. If they remain posted or look incorrect, contact your card issuer and, if needed, Skrill support with screenshots of the charges.
How can I contact Skrill about a charge I don’t recognize?
Go to skrill.com and access the Help or Contact section, where you can log in to open a support ticket or use their virtual assistant to reach customer service. Provide the exact transaction amount, date, currency, and last four digits of the card used; this helps Skrill locate the charge and explain which transaction or merchant it corresponds to.
Does Skrill charge additional fees on top of the merchant’s amount?
Depending on the transaction type, Skrill may charge fees for funding your wallet (e.g., with a card), sending money internationally, or currency conversion. The merchant usually charges only the purchase or deposit amount, while Skrill’s fees are shown in your Skrill account or fee schedule. Review Skrill’s current fees on skrill.com/fees to understand any extra amounts beyond the merchant’s charge.
What should I do if I suspect a fraudulent Skrill transaction on my card?
Immediately contact your card issuer or bank to report the suspected fraud and request your card be blocked or replaced. Then, if you have a Skrill account, log in and change your password, enable two-factor authentication, and review recent activity. You can also contact Skrill support with full transaction details so they can investigate and, where possible, assist with tracing or blocking further unauthorized use.
This merchant is in the Financial Services category