SOFTtelPay

Financial Services90% confidence

SOFTtelPay is a payment processing service that lets customers pay utility and similar bills by credit or debit card via automated phone and web portals, typically for a small convenience fee.

Mountain Home, Arkansas, United States
softtelpay.com
Owned by Intedata Systems, Inc.

About SOFTtelPay

SOFTtelPay is a bill-payment platform operated by Intedata Systems, Inc., a utility billing and software company based in Mountain Home, Arkansas. The service allows end customers of utilities, municipalities, and similar service providers to pay their bills 24/7 using credit or debit cards through an automated toll‑free phone system or a secure web portal. SOFTtelPay is marketed as a hassle‑free solution for utilities that want to accept card payments without maintaining their own merchant accounts or directly handling card data.([softtelpay.com](https://www.softtelpay.com/?utm_source=openai))

A SOFTtelPay charge on a bank or card statement typically appears when you pay a water, sewer, trash, or other local utility bill online or by phone through a payment link or phone number provided on your bill or your utility’s website. The customer (payer) usually pays a separate convenience fee per transaction, while the utility itself does not incur card processing fees, which is a key part of the SOFTtelPay model. Many small cities, water districts, and utility management companies partner with SOFTtelPay and route their customers to the pay.softtelpay.com portal or the SOFTtelPay phone system, so the descriptor will often show SOFTtelPay rather than the utility’s name.([clearwaterutilities.org](https://clearwaterutilities.org/alicia-payments?utm_source=openai))

If you have questions about a SOFTtelPay charge, first compare the date and amount against recent utility or municipal bill payments you’ve made by phone or online. Check your most recent bill or your utility’s website for references to SOFTtelPay, pay.softtelpay.com, or an 855‑4‑TELPAY payment number, and look for email or printed receipts that include a confirmation number. If you still can’t place the charge, contact the utility whose bill you recently paid, as they have access to SOFTtelPay transaction reports and can verify payments; you can also reach out to Intedata Systems/ SOFTtelPay using the contact information on softtelpay.com for further assistance.([softtelpay.com](https://www.softtelpay.com/faqs.php?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SOFTtelPay.

  1. PURCHASE TERMINAL 424760 SOFTTELPAY 800 442 0 AR SEQ # 623021001179

Frequently Asked Questions

Why do I see a SOFTtelPay charge on my card statement instead of my utility’s name?

Many utilities and local governments outsource card processing to SOFTtelPay. When you pay your water, sewer, or similar bill by phone or online, the transaction is routed through SOFTtelPay’s system, so your statement may list SOFTtelPay as the merchant, sometimes with your utility’s name or a short code included in the descriptor.([clearwaterutilities.org](https://clearwaterutilities.org/alicia-payments?utm_source=openai))

What types of payments are typically processed through SOFTtelPay?

SOFTtelPay is primarily used for recurring household and municipal services such as water, sewer, trash, and other utility bills. Some municipalities also use it to collect fees, assessments, or other government-related payments via web or phone.([clearwaterutilities.org](https://clearwaterutilities.org/alicia-payments?utm_source=openai))

Does SOFTtelPay charge a convenience fee, and how much is it?

Yes. SOFTtelPay’s model is that the utility pays no transaction fee; instead, the customer is charged a convenience fee at the time of payment. The exact fee schedule (for example, tiered amounts based on bill size) is set and disclosed by your utility and SOFTtelPay, and can usually be found on your utility’s website or in their SOFTtelPay payment instructions.([softtelpay.com](https://www.softtelpay.com/faqs.php?utm_source=openai))

How can I verify that a SOFTtelPay charge is legitimate?

Compare the charge amount and date with recent payments you made to utilities or local governments by phone or online. Then visit your utility’s website or bill to confirm they use SOFTtelPay (look for the SOFTtelPay name, pay.softtelpay.com link, or the 855‑4‑TELPAY phone number). If it still seems unfamiliar, call your utility’s billing office—they can look up SOFTtelPay transactions for your account using your name, service address, or account number.([clearwaterutilities.org](https://clearwaterutilities.org/alicia-payments?utm_source=openai))

How do I get a receipt or confirmation for a SOFTtelPay payment?

When you pay through SOFTtelPay’s web portal you can print or save a web receipt, and phone payments provide a confirmation number at the end of the call. Some utilities also configure SOFTtelPay to send email confirmations. If you’ve misplaced your receipt, your utility’s billing office can typically retrieve the SOFTtelPay transaction record.([softtelpay.com](https://www.softtelpay.com/benefits.php?utm_source=openai))

Can I cancel or reverse a payment I made through SOFTtelPay?

SOFTtelPay is a processing platform; adjustments, reversals, or refunds are controlled by the utility or organization you paid. If you made an error in the payment amount or paid the wrong account, contact your utility’s customer service immediately with your SOFTtelPay confirmation number so they can review the transaction and determine whether a reversal or credit is possible.([softtelpay.com](https://www.softtelpay.com/faqs.php?utm_source=openai))

Why is my SOFTtelPay payment not showing on my latest bill yet?

SOFTtelPay forwards payments to your utility via ACH, typically the next business day, and then the utility imports or posts them into its billing system. If you paid near a statement cut‑off date, the payment might not appear until the next billing cycle even though it was received; your utility can confirm the posting date if you provide your confirmation number.([softtelpay.com](https://www.softtelpay.com/faqs.php?utm_source=openai))

How do I contact SOFTtelPay or Intedata Systems about a payment issue?

For most billing or posting issues, you should first contact the utility or municipality you were paying, as they control your account records. If you need to reach the payment provider, Intedata Systems lists contact information, including a toll‑free phone number and office address, on its website; you can start at softtelpay.com or intedata.com and use the contact form or phone details provided there.([intedata.a2hosted.com](https://intedata.a2hosted.com/contact-us/?utm_source=openai))

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