Spriggy

Financial Services90% confidence

Spriggy is an Australian fintech company that offers a prepaid Visa/Mastercard card and mobile app to help families manage kids’ pocket money and teach financial literacy.

Sydney, NSW, Australia
spriggy.com.au

About Spriggy

Spriggy is an Australian financial technology (fintech) company based in Sydney that provides a prepaid Visa or Mastercard and companion mobile app designed for families. Parents can load money onto a child’s Spriggy Card, set up pocket money, savings goals, and chores, and track spending in real time through the app. Spriggy’s focus is on teaching kids and teens practical money skills in a safe, controlled environment, with features like spend limits, instant card lock/unlock, and parental controls.

A Spriggy charge may appear on your bank or card statement when you pay for a Spriggy membership, order or renew a child’s prepaid card, or top up your Spriggy Parent Wallet using your debit or credit card. Many families are billed as an annual membership fee per child, while others may see smaller, more frequent charges when they manually load funds to their Spriggy account. You might also see temporary authorization holds (often small amounts) when you first add or update a payment card, start a free trial that rolls into a paid membership, or request a replacement card.

If you don’t recognize a Spriggy charge, start by checking whether any children in your household have a Spriggy account and review recent emails and in‑app notifications from Spriggy for invoices or renewal reminders. Log in to the Spriggy app or your account at spriggy.com.au to view your billing history, active memberships, and card loads. For anything that still doesn’t make sense, contact Spriggy Support via the in‑app help centre, at spriggy.com.au (Help/Support), or by emailing their support team; have the exact charge amount, date, and the last 4 digits of the card that was billed ready so they can quickly investigate, issue corrections, or guide you through cancelling or updating your membership if needed.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Spriggy.

  1. SPRIGGY +61284173134 AU
  2. Spriggy 1300361954 AUS

Frequently Asked Questions

Why was I charged a Spriggy membership fee?

Spriggy typically charges a membership fee for each child’s prepaid card and access to the app’s features like pocket money automation, jobs, and savings goals. This is usually billed as a recurring subscription (commonly annually) using the payment card you added in the parent app. The descriptor on your statement may appear as “SPRIGGY”, “SPRIGGY.COM.AU” or similar. You can see exactly what you’re paying for by opening the Spriggy app and going to the Parent / Settings or Billing section to review active kids and membership periods.

What are Spriggy’s usual subscription costs and billing patterns?

Spriggy charges a membership fee per child, most often as a single upfront amount that covers 12 months of access to the card and app features. The exact price can vary by promotion and number of children on the account, but many families will see one larger annual charge rather than monthly fees. If you’ve recently added another child, you may see a second membership charge for that new card. To confirm your current rate and renewal date, check the Pricing or Membership section in the Spriggy app or on spriggy.com.au.

Why do I see multiple or smaller repeat Spriggy charges on my card?

In addition to membership fees, you may see separate Spriggy charges when you top up your Parent Wallet or load funds onto your child’s card using a debit or credit card. Each manual top‑up appears as its own transaction on your bank statement. If you’ve set up automatic top‑ups, these can also generate regular charges when your balance falls below a set threshold. Review your Funding/Top‑ups section in the app to match each bank charge to a specific load.

How do I cancel my Spriggy membership or stop future charges?

To cancel, log in to the Spriggy app as the parent, go to Settings or Account, and look for Membership or Billing options to manage or cancel each child’s membership. Once you cancel, Spriggy normally leaves the account active until the end of the current paid period, but no further renewals should be billed. Make sure any automatic top‑ups are also turned off to prevent new load transactions. If you can’t find the cancellation option, contact Spriggy Support through the in‑app Help centre or via their website and request written confirmation that renewals have been stopped.

How can I request a refund for a Spriggy charge I don’t recognize or no longer want?

If you believe you were charged in error (for example, you thought you had cancelled or you were renewed without seeing the reminder), contact Spriggy Support as soon as possible. Provide the transaction amount, date, the last 4 digits of the card, and any relevant screenshots from your banking app. Spriggy reviews refund requests case‑by‑case in line with their membership and refund policy, and may be able to reverse recent renewal fees or incorrect duplicate charges. If the charge turns out to be from your own top‑ups or an active membership, they will explain what it relates to and outline your options for cancelling going forward.

Why do I see a small or $0 Spriggy charge on my statement?

Spriggy, like many fintech and card services, may place a small temporary authorization (sometimes $0–$2) when you first add or update your payment card to verify that it’s valid. This is not a real charge and should drop off or be reversed automatically within a few business days. You will only be actually billed when you pay a membership fee or load money into your Spriggy account. If a small test amount remains pending for more than a week, contact your bank and Spriggy Support with a screenshot.

How can I check which child or account a Spriggy charge relates to?

Open the Spriggy parent app and go to the Activity, Transactions, or Billing section, where you can see all membership payments and top‑ups tied to each child profile. Compare the date and amount in the app with what appears on your bank statement; they should match exactly or very closely. If you manage multiple children and are unsure which membership renewed, look at each child’s membership expiry date in the app. If you still can’t identify the charge, Spriggy Support can look it up using the last 4 digits of your card and the exact transaction amount.

How do I contact Spriggy about a suspicious or unexpected charge?

The fastest way is usually via the in‑app Help/Support section in the Spriggy parent app, where you can send a secure message to their support team. You can also visit spriggy.com.au and go to the Help or Support Centre to submit a request, or email their support address listed there. When you reach out, include your full name, registered email or mobile number, your child’s first name (if applicable), and a screenshot or details of the charge (amount, date, last 4 digits of the card). This information helps Spriggy quickly verify your account and investigate or correct the transaction.

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