Staples

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Staples is a retail company specializing in office supplies, technology products, furniture, and business services for consumers and businesses.

Framingham, MA
staples.com
Owned by Sycamore Partners

About Staples

Staples is a major office-supplies and business-solutions retailer based in Framingham, MA, operating both online at staples.com and through hundreds of retail locations across the United States. They sell office supplies, printers, computers, ink and toner, paper, school supplies, business and home office furniture, as well as cleaning and breakroom products. Staples also offers services such as printing and marketing materials, shipping services, tech support, and device repair, along with business programs for small and large organizations.

A Staples charge on your bank or credit card statement typically comes from an in-store purchase, an online order at staples.com, or a service such as printing, tech services, or furniture delivery/installation. You may also see charges related to subscription-style purchases like ink and toner replenishment, recurring print services, or business account billing. In some cases, you might see a small pending amount or authorization hold when you place an order online, choose in-store pickup, or update your saved payment method; this temporary hold is usually released within a few business days once the final total posts.

If you’re unsure about a Staples charge, start by signing in at staples.com and checking your Order History and email for order confirmations or receipts from around the charge date. Compare the amount on your statement with any in-store receipts, online invoices, or print & marketing orders. For help, you can contact Staples Customer Service via staples.com/help or by calling 1-800-333-3330 with your charge amount, date, and the last four digits of the card; they can help locate the corresponding order, explain pending or duplicate-looking charges, assist with returns or refunds, and guide you through resolving any disputed or unfamiliar transactions.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Staples.

  1. "Staples,Inc Framingham MA"
  2. STAPLES #53 CAMBRIDGE CAN

Frequently Asked Questions

Why do I see a Staples charge when I don’t remember shopping there?

Many Staples charges come from online orders at staples.com, print & marketing services (like business cards, posters, or copies), or in-store tech services that may not look like typical retail purchases. Check your email for order confirmations from Staples, including online orders placed for delivery or same-day pickup, and ask family members or coworkers who may share the card or a business account if they placed an order.

Why is my Staples charge amount higher than the price I remember?

The final Staples charge can include sales tax, environmental or recycling fees (for electronics, ink, toner, or batteries), and any services such as assembly, delivery, or protection plans. If you used coupons or rewards, the discount may apply to certain items but not others. Review your digital or printed receipt, or log into staples.com and check your order details to see a full price breakdown.

Does Staples use subscriptions or recurring billing for any products?

Yes. Staples offers recurring delivery options for items like paper, ink, toner, cleaning supplies, and breakroom products, where you can choose automatic shipments on a schedule (for example, every 2–8 weeks). If you turned on auto-restock or recurring delivery at checkout, you may see regular charges from Staples that match your chosen delivery interval. You can adjust or cancel these scheduled orders in your staples.com account under Subscriptions or Auto-Restock settings.

How do I cancel or change a Staples auto-delivery or recurring order?

Sign in to your account at staples.com, go to your profile or account dashboard, and look for Subscriptions, Auto-Restock, or Recurring Delivery. From there you can change delivery frequency, skip a shipment, update your payment method, or cancel the recurring order entirely. If you need help, contact Staples Customer Service at 1-800-333-3330 or via chat at staples.com/help before the next scheduled charge date.

Why do I see a small or duplicate Staples charge that’s still pending?

When you place an order online, choose in-store pickup, or update your card, Staples may place an authorization hold to verify funds; this can appear as a small amount or as a pending duplicate of your actual purchase. Authorization holds are temporary and are usually released within 3–5 business days, depending on your bank. Only the final settled charge should remain on your statement—if a pending hold doesn’t drop off after several days, contact your bank and Staples Customer Service for review.

How can I request a refund or dispute a Staples charge?

For most products, Staples allows returns within a set window (often 14–30 days for technology and longer for office supplies, with exceptions), and refunds are typically processed back to your original payment method. If you believe you were incorrectly charged, first locate your order online or your in-store receipt, then contact the store where you purchased or reach Staples Customer Service at 1-800-333-3330 or staples.com/help. They can help with returns, order corrections, and, if necessary, guide you on disputing a charge with your card issuer.

How do I find the receipt or order details for a Staples charge on my statement?

If you shopped online or used your Staples account in-store, log in to staples.com and go to Order History to see itemized receipts, taxes, and services for each purchase. For in-store purchases made as a guest, check your email for an e-receipt if you provided your address at checkout, or visit/call the store with the purchase date, store location, and last four digits of your card so they can attempt to look up the transaction. Having the exact charge amount and date from your statement will help Staples quickly match the charge to a specific order.

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