Stareast International

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Stareast International is an Australian-owned distributor and retailer of appliance spare parts and HVAC/R equipment, supplying commercial and domestic refrigeration, air conditioning and household appliance parts across Australia and New Zealand.

Padstow, New South Wales, Australia
stareast.com.au

About Stareast International

Stareast International is an Australian-owned distributor and retailer specialising in appliance spare parts and HVAC/R (heating, ventilation, air conditioning and refrigeration) equipment. Based in Padstow, New South Wales, they supply parts for commercial and domestic refrigeration, air conditioning units, and a wide range of household appliances across Australia and New Zealand. Customers include trade professionals, repair technicians and DIY consumers who purchase branded and compatible spare parts, tools, controls, compressors, filters and other HVAC/R components via their website (stareast.com.au), phone orders and trade accounts.

A charge from Stareast International on your bank or card statement usually relates to a purchase of appliance spare parts or HVAC/R equipment, either as a one-off online order, a phone order, or a trade account transaction that has been settled by card. You may also see a charge if a service company or technician ordered parts on your behalf and processed the payment through Stareast using your card details. In some cases, you might notice a pre-authorisation or pending amount when you place an order or update your payment details; this is typically a temporary hold used to verify your card and is replaced by the final invoice amount when the order is dispatched.

If you’re unsure about a Stareast International charge, start by checking your recent appliance repairs, online orders and email inbox for order confirmations from "stareast.com.au" or your service technician. Log in to your Stareast account (if you created one) to review past orders and invoices, or ask your repairer to confirm which supplier they used for parts. For billing or product questions, you can contact Stareast through the contact details on stareast.com.au (phone and email support), providing the date, amount of the charge and the last four digits of the card used so they can locate your order. Common issues such as duplicate charges, incorrect amounts or cancelled orders are generally resolved by checking the invoice, shipping status and, where appropriate, issuing adjustments or refunds back to the original payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stareast International.

  1. STAREAST INTERNATION PADSTOW AUS

Frequently Asked Questions

Why do I see a charge from STAREAST INTERNATIONAL or STAREAST.COM.AU on my statement?

This charge usually corresponds to an order for appliance spare parts or HVAC/R equipment placed through Stareast’s website, via phone, or through a trade account that was paid by card. It may also appear if a repair technician ordered parts from Stareast on your behalf using your card details. Review any recent fridge, air conditioner or appliance repairs or online part purchases to match the date and amount with an invoice from Stareast International.

What are typical amounts for Stareast International charges?

Stareast International charges can vary widely, from small amounts (around AUD $10–$40) for individual components, seals or filters, to higher totals (AUD $100–$500+ or more) for compressors, motors, circuit boards or multiple parts in a single order. Shipping and GST are usually added to the parts cost and included in the total transaction on your statement. If the amount looks unfamiliar, compare it to any quotes or invoices you received for appliance or HVAC repairs.

Can Stareast International place a temporary or pending charge on my card?

Yes. When you place an order or update your payment details, your bank may show a temporary pre-authorisation from Stareast International to verify that your card is valid and has available funds. This hold is typically for the order value (or sometimes a small test amount) and will either convert into the final charge when your order is processed or disappear within a few business days if the transaction is cancelled or declined. If a pending charge remains longer than a week, contact your bank and Stareast for clarification.

How do I cancel or change an order with Stareast International after I see a charge?

Once an order has been picked and dispatched, it usually cannot be cancelled, but you may still be able to request a return under Stareast’s returns policy. If you need to cancel or amend an order, contact Stareast immediately using the phone number or email listed on stareast.com.au and provide your order number, name and the charge amount. They can confirm if the goods have shipped and advise on options such as cancellation, refusal of delivery or return of unused parts (restocking fees or return conditions may apply).

How do I request a refund or return for a Stareast International purchase?

To request a refund, first review Stareast’s returns and warranty terms on stareast.com.au, as electrical and special-order parts may have stricter conditions. Then contact their customer service team with your invoice number, date of purchase, product details and reason for return (e.g. incorrect part, faulty item, order error). If approved, Stareast will outline how to return the goods and will generally process the refund back to the original payment method once the items are received and inspected, less any applicable restocking or shipping fees.

How can I verify what this Stareast International charge was for if I don’t have the invoice?

If you created an online account, log in to stareast.com.au and check your order history and invoices for a transaction that matches the date and amount of the charge. If you ordered by phone or through a repair technician, search your email for a tax invoice or dispatch confirmation from Stareast or ask the technician for a copy of their supplier invoice. You can also contact Stareast directly with the transaction date, exact charge amount and last four digits of your card so they can look up the corresponding order in their system.

How do I contact Stareast International about a billing problem or unknown charge?

Visit stareast.com.au and go to the Contact or Customer Service section to find their current phone number and support email address. When you reach out, include your full name, business name (if applicable), approximate date and amount of the charge, and any order or invoice numbers you may have. This information helps Stareast quickly identify the transaction, clarify what was purchased and resolve issues such as suspected duplicate charges, incorrect billing amounts or disputes about goods received.

Does Stareast International offer accounts or recurring billing, and could that explain repeated charges?

Stareast International supplies many trade and business customers who may hold trade or credit accounts and regularly purchase parts. If your business or repair company uses Stareast as a supplier, you may see recurring or frequent charges that correspond to multiple parts orders during a month. Consumers typically do not have a subscription, but may see several charges close together if multiple orders were placed or back-ordered items were invoiced as they shipped. If you see regular charges you don’t recognise, check with your accounts department or technician to confirm their purchasing arrangements with Stareast.

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