Stockroom is a contemporary art gallery and retail space featuring exhibitions alongside a store selling jewellery, ceramics, homewares, furniture, fashion and other design objects.
Stockroom is a contemporary art gallery and retail space based in a converted 1850s butter factory at 98 Piper Street, Kyneton, Victoria. The 1000 m² space is regional Victoria’s largest privately owned contemporary art venue, presenting solo and curated exhibitions across multiple gallery spaces while also operating a design-focused store. Visitors and online shoppers can purchase jewellery, ceramics, paintings, works on paper, homewares, furniture, fashion and other design objects created by a wide roster of Australian and international artists, makers and designers. The business is directed by Magali Gentric and Jason Waterhouse and has been operating since 2010 as a regional arts hub and retail destination. ([stockroomspace.com](https://stockroomspace.com/about))
A Stockroom charge on your bank or card statement typically relates to a one-off purchase made in their Kyneton gallery store or via their online shop at stockroomspace.com, billed in Australian dollars (AUD). The amount may include the price of an artwork or design object, shipping costs, and applicable Australian taxes; overseas customers may also see currency conversion differences and, in some cases, separate customs or import duty charges billed by local authorities. Stockroom also offers lay-bys (payment plans) where you pay a minimum 20% deposit and further instalments, so you may see multiple smaller Stockroom transactions rather than a single charge if you have arranged a lay-by. Gift voucher purchases or redemptions may also appear as Stockroom transactions. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
To verify a Stockroom charge, start by checking your email for an order or lay-by confirmation from info@stockroom.space or enquiries@stockroom.space, and compare the billed amount and date with your receipt. If you created an online account, you can sign in on stockroomspace.com to review recent orders and shipping details; online orders are usually processed within 24–48 hours and shipped during business days. If something doesn’t match, contact Stockroom directly using their published details: phone +61 3 5422 3215 or email info@stockroom.space (or enquiries@stockroom.space for private viewings), ideally including the last four digits of the card used, the exact transaction amount, and date so staff can locate your purchase. For disputes about refunds, exchanges, lay-by payments or possible duplicate charges, refer to their terms and conditions—which outline their 14-day exchange policy on most full-priced items and specific lay-by and returns rules—and then follow up with your card issuer if you still believe the charge is incorrect. ([stockroomspace.com](https://stockroomspace.com/contact))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stockroom.
What types of purchases usually result in a Stockroom charge, and in what currency will it appear?
Stockroom charges typically come from buying artworks or design objects—such as ceramics, jewellery, paintings or works on paper—either in person at their Kyneton gallery or online via stockroomspace.com. All items are listed and charged in Australian dollars (AUD), and amounts may include the item price, shipping costs and Australian GST where applicable. If your bank account is in another currency (for example USD), your card provider will convert the AUD amount, so the final figure may differ slightly from the price you saw on the website due to exchange rates and any bank fees. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
Does Stockroom use subscriptions or recurring billing?
Stockroom does not operate subscription services or automatic monthly memberships; most transactions are one-off purchases of artworks, design objects or gift vouchers. The main form of repeated billing they offer is lay-by (a payment plan), where you pay an initial deposit of at least 20% and then make additional instalments until the work is fully paid. If you see multiple Stockroom charges over a period, it is most likely due to a lay-by arrangement you agreed in-store rather than a subscription. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
Why do I see several smaller Stockroom charges instead of one single payment?
Multiple smaller Stockroom charges often indicate a lay-by, where a minimum 20% deposit is paid upfront and the remaining balance is paid over an agreed period. Their terms specify that lay-bys involve a 20% deposit and, if cancelled, a 20% cancellation charge may apply, which could appear as a separate transaction. In some cases, shipping for fragile or oversized items may be quoted and charged separately after purchase if the work cannot be sent via standard post. Reviewing any lay-by paperwork or email correspondence from Stockroom should clarify how your payments were scheduled. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
How can I change or cancel an online order if I think a Stockroom charge is a mistake?
Stockroom’s terms state that they are generally unable to change or cancel an order once it has been placed, but you should email info@stockroom.space immediately if you notice an error in your delivery address or order details. If the order has not yet shipped, staff may be able to assist; once shipped, you would need to follow their standard exchange or returns process. They process most orders within 24–48 hours and ship during business days, so acting quickly is important if you believe you’ve ordered in error. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
What is Stockroom’s refund and exchange policy for online and in-store purchases?
For most full-priced items, Stockroom offers exchanges or store credit within 14 days of purchase, provided the piece is in brand-new, unworn and unused condition, with tags attached; you’re responsible for return shipping, but they will send your replacement item free of charge. They do not generally provide refunds for change of mind, but if an item has a manufacturing fault, they will offer a repair, exchange or refund, as long as you notify them and return the work within the specified time frame (normally within 7 days of notification for a full refund on faulty items). Sale or discounted items are not eligible for exchange, store credit or refund except where required by law. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
How do lay-bys (payment plans) at Stockroom work, and how might they appear on my statement?
Stockroom offers lay-bys where the lay-by period is agreed between you and the gallery, with a minimum deposit of 20% of the total purchase value and subsequent payments until the artwork is fully paid. If you cancel, a 20% cancellation fee based on the total purchase price applies, and overdue or abandoned lay-bys may be cancelled without refund after Stockroom attempts to contact you. No items can be collected or shipped until the lay-by is paid in full, and there are no returns or exchanges on lay-by items except in the case of faulty goods or as required by law. On your statement, each deposit or instalment (and any cancellation fee) will show as a separate Stockroom transaction. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
I’m overseas—why is the Stockroom charge amount different from what I expected?
All Stockroom prices and charges are processed in Australian dollars (AUD), so if you’re paying with a non-Australian card your bank converts the amount to your local currency using its own exchange rate and may add a foreign transaction fee. Stockroom also ships on a Delivery Duty Unpaid (DDU) basis for international orders, meaning local customs authorities in your country may separately charge import duties or taxes that are not included in the Stockroom transaction itself. These factors can make the figure on your bank statement differ from the AUD price you saw at checkout. ([stockroomspace.com](https://stockroomspace.com/terms-conditions))
How can I contact Stockroom if I don’t recognise a charge or need a copy of my receipt?
If you don’t recognise a Stockroom transaction, first search your email for order confirmations from info@stockroom.space or enquiries@stockroom.space and check whether a family member may have made the purchase. If you still have questions, contact Stockroom directly at +61 3 5422 3215 or by emailing info@stockroom.space, providing the exact amount, transaction date, and last four digits of the card used so staff can trace the payment. You can also request a copy of your tax invoice or lay-by agreement via email. Their gallery is located at 98 Piper Street, Kyneton, Victoria, and they are typically open Thursday–Saturday 10:30 am–5:00 pm and Sunday 11:00 am–4:00 pm (local time), which are the best times to reach someone by phone. ([stockroomspace.com](https://stockroomspace.com/contact))