Sugar Love Chocolates

Retail92% confidence

Sugar Love Chocolates is a small-batch confectionery business based in Reno, Nevada, specializing in handmade chocolates, brittles, caramels, and other classic candies with a modern twist.

Reno, NV, USA
sugarlovecandies.com

About Sugar Love Chocolates

Sugar Love Chocolates is an artisan candy company in Reno, Nevada, known for classic confections made with high-quality, real ingredients. Operating both as a physical shop and an online store, Sugar Love offers handmade chocolates, caramels, brittles, and seasonal sweets, all crafted in small batches for freshness and distinctive flavor combinations. The brand’s philosophy emphasizes treating candy like any other quality food—using the best ingredients and thoughtful recipes to create memorable treats and gifts.([sugarlovecandies.com](https://sugarlovecandies.com/?utm_source=openai))

A charge from Sugar Love Chocolates on your card—often showing with a processor prefix like “SP” (Shopify) and wording similar to “SUGAR LOVE CANDY” or “Sugar Love Candies”—typically comes from purchasing chocolates or candies either through their online shop (sugarlovecandies.com) or at their Reno-area retail presence. Because the store runs on Shopify’s commerce platform, online and some in-person transactions may appear under a Shopify-style descriptor rather than a simple store name. In most cases these are one-time purchases for gift boxes, brittles, caramels, or seasonal confectionery items, though repeat gift orders can look like recurring charges if you buy around the same time each year.([sugarlovecandies.com](https://sugarlovecandies.com/?utm_source=openai))

If you have questions about a charge, start by checking order confirmation emails from Sugar Love or Shopify around the transaction date, as well as receipts from any recent visits to Reno-area markets or shops where you may have bought their products. You can also review your browser history for visits to sugarlovecandies.com or related Shopify checkout pages. For unresolved concerns—such as an incorrect amount, duplicate charge, or non-receipt of goods—contact Sugar Love through the email or contact form listed on their website; they handle customer service directly rather than through Shopify. If you still do not recognize the transaction, you can share the date and amount with your bank and ask them to investigate, but it is wise to verify with the merchant first, since small artisan sellers can often quickly look up and explain individual orders.([sugarlovecandies.com](https://sugarlovecandies.com/pages/about-sugar-love?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sugar Love Chocolates.

  1. POS WD - SP SUGAR LOVE CANDY 180-04799830 NVUS

Frequently Asked Questions

Why does my statement say “SP SUGAR LOVE CANDY” instead of Sugar Love Chocolates?

Sugar Love Chocolates uses Shopify for its online store and sometimes for in-person checkout, so card statements may show a processor prefix like “SP” (for Shopify) followed by a shortened form such as “SUGAR LOVE CANDY” or “Sugar Love Candies.” This is still Sugar Love Chocolates—check for recent candy or chocolate purchases from sugarlovecandies.com or their Reno-area shop.

What are typical purchase amounts for Sugar Love Chocolates?

Most Sugar Love purchases are for small-batch candies like caramels and brittles, often in the roughly $7–$25 range per item or bundle, with larger gift orders or holiday assortments sometimes totaling $40–$80 or more depending on quantity and shipping. Compare the charge amount with any recent gift or treat orders you placed.([sugarlovecandies.com](https://sugarlovecandies.com/?utm_source=openai))

Does Sugar Love Chocolates have subscriptions or recurring billing?

Sugar Love Chocolates primarily processes one-time orders for candies and confections and does not widely advertise a standard monthly subscription box. However, repeat manual orders—especially for holidays or gifts—may fall on similar dates each year and look like a recurring charge. Review your email history and order confirmations to see if you placed a new order for each charge.([sugarlovecandies.com](https://sugarlovecandies.com/?utm_source=openai))

How can I cancel an order or change the shipping address with Sugar Love Chocolates?

If you need to cancel or modify an order, contact Sugar Love as soon as possible using the email or contact form on sugarlovecandies.com, including your name, order number, and the exact change requested. Once production or shipping has begun, changes may not be possible, but they can tell you whether the order can be altered, rerouted, or refunded.([sugarlovecandies.com](https://sugarlovecandies.com/pages/about-sugar-love?utm_source=openai))

How do I request a refund or report a problem with my Sugar Love Chocolates order?

To request a refund or resolve an issue such as missing items, melted product, or damage in transit, reach out directly through the contact details on sugarlovecandies.com with photos (if applicable), your order number, and a description of the problem. As a small-batch artisan business, Sugar Love typically handles these on a case-by-case basis and may offer replacements, store credit, or refunds depending on the situation.([sugarlovecandies.com](https://sugarlovecandies.com/?utm_source=openai))

Could a small or temporary Sugar Love charge be just an authorization hold?

If you see a small pending Sugar Love-related amount that later disappears or adjusts, it may be an authorization hold placed by Shopify’s payment processor when your card was entered or updated. These holds verify the card but are not final charges and usually drop off within a few business days, leaving only the actual purchase amount (if any) to post.([merchantgenius.io](https://www.merchantgenius.io/shop/url/sugarlovecandies.com?utm_source=openai))

How can I verify that a Sugar Love Chocolates charge is legitimate?

To verify a charge, match the date and amount to order-confirmation emails from Sugar Love or Shopify, check your bank’s merchant details for any reference to sugarlovecandies.com, and review your recent online browsing for their checkout pages. If you still are unsure, email the business with the last four digits of your card, the date, and the transaction amount so they can confirm whether it matches an order in their system.

How do I contact Sugar Love Chocolates about a billing question?

Visit sugarlovecandies.com and use the listed contact email or form—typically directed to their main customer support inbox—to inquire about billing. Include your full name, order number (if available), transaction date and amount, and any screenshots from your bank so they can quickly locate and troubleshoot your charge.([sugarlovecandies.com](https://sugarlovecandies.com/pages/about-sugar-love?utm_source=openai))

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