Question 1

Why do I see a Sunrise Cellars charge on my statement if I only shopped in‑store?

Accepted Answer

In‑store purchases at Sunrise Cellars are processed through their EFTPOS or card terminal and may appear on your statement as “Sunrise Cellars,” “Sunrise Cellars Byron Bay,” or a similar variation. Even if you didn’t shop online, any tap‑and‑go, chip, or contactless payment at the physical store will still create a card transaction line on your bank statement rather than a separate paper invoice reference.

Question 2

What are typical charge amounts I might see from Sunrise Cellars?

Accepted Answer

Common Sunrise Cellars charges can range from smaller amounts (for a single bottle of wine, a six‑pack of beer, or basic spirits) to larger totals if you purchased multiple cases or premium products. If the amount on your statement doesn’t match what you’d usually spend on alcohol, check whether you or someone in your household bought stock for an event, party, or holiday period, as those purchases often result in higher‑than‑usual totals.

Question 3

Does Sunrise Cellars offer subscriptions or recurring billing for wine or beer?

Accepted Answer

Sunrise Cellars generally operates as a standard retail bottle shop, so most transactions are one‑off purchases rather than ongoing subscriptions. If you see multiple Sunrise Cellars charges in a month, they are most likely separate visits or orders, not an automatic membership fee. If you have arranged any informal standing orders (for example, regular event supplies), contact the store directly to confirm how those are billed.

Question 4

Why is there a small or duplicate pending charge from Sunrise Cellars?

Accepted Answer

A small or duplicate pending charge may be a card pre‑authorisation or a partial transaction that was reversed when the final amount was processed. This can happen if a payment was cancelled and re‑run, or if the terminal briefly checked your card with a $0–$2 verification hold. These pending items usually disappear within a few business days; if they remain or post as completed charges, contact Sunrise Cellars and then your bank for assistance.

Question 5

How can I get a receipt or tax invoice for my Sunrise Cellars purchase?

Accepted Answer

If you shopped in‑store, your receipt would have been printed at the time of purchase; check bags, glove compartments, or photo rolls on your phone if you often photograph receipts. For lost receipts or online orders, reach out to Sunrise Cellars via the contact details on sunrise-cellars.shop.supercellars.com.au, providing the approximate date, time, and last four digits of the card used so they can attempt to re‑issue a tax invoice.

Question 6

How do I request a refund or fix an incorrect Sunrise Cellars charge?

Accepted Answer

Refunds and billing corrections must be handled directly by Sunrise Cellars, usually in‑store or via their listed phone/email contact. Have your receipt or statement ready and explain whether the issue is incorrect pricing, a duplicate charge, or items returned (for example, damaged or unopened products per their store policy). If you can’t resolve the issue with the shop or believe the transaction is fraudulent, contact your bank or card issuer to discuss a chargeback or dispute.

Question 7

How can I contact Sunrise Cellars about a mystery charge?

Accepted Answer

Visit sunrise-cellars.shop.supercellars.com.au and use the store locator or contact section to find their current phone number, email address, and trading hours for the Byron Bay location. When you call or email, provide the exact transaction date, amount, and the name appearing on your card so staff can search their point‑of‑sale records. This information usually allows them to confirm what was purchased and who processed the sale.

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