Super Retail Group

Retail95% confidence

Super Retail Group is an Australian retail company that owns and operates chains such as Supercheap Auto, Rebel, BCF (Boating, Camping, Fishing) and Macpac, focusing on automotive, sporting goods, and outdoor leisure products.

Brisbane, Queensland, Australia
superretailgroup.com.au

About Super Retail Group

Super Retail Group is a large Australian retail company headquartered in Brisbane, Queensland, operating well‑known brands including Supercheap Auto, Rebel, BCF (Boating, Camping, Fishing) and Macpac. Across these chains, they sell automotive parts and accessories, sporting and fitness equipment, footwear and apparel, as well as outdoor, camping, boating and hiking gear. Purchases can be made in physical stores throughout Australia and New Zealand, as well as online via each brand’s website, with options such as home delivery, click & collect, gift cards and loyalty programs like Supercheap Auto Club, Rebel Active, BCF Club and Macpac loyalty.

A charge from Super Retail Group may appear on your bank or card statement under “SUPER RETAIL GROUP”, “SUPER CHEAP AUTO”, “REBEL SPORT/REBEL”, “BCF”, “MACPAC” or a similar descriptor, sometimes with a city name (e.g., BRISBANE) or “ONLINE”. This charge can relate to an in‑store purchase, an online order, a click & collect transaction, a gift card purchase, or a delivery fee. You might also see separate or repeated amounts due to split shipments, back‑orders, order amendments, or temporary authorization holds when you place or modify an online order; these holds generally drop off once the final payment is processed.

If you’re unsure about a Super Retail Group charge, start by checking recent receipts, email order confirmations from Supercheap Auto, Rebel, BCF or Macpac, and your online account order history for each brand. Match the date and amount on your statement to a specific order or in‑store purchase; if you used click & collect, look for the pickup confirmation email. For further help, contact the relevant brand’s customer service through the “Contact Us” section of its website or by visiting a store with your card and statement; they can look up the transaction, explain any pending or duplicate charges, assist with refunds and returns, and help resolve issues like incorrect amounts or unauthorized use.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Super Retail Group.

  1. Super Retail Group Ltd 611300654502 AUS
  2. Super Retail Group Ltd unknown AUS

Frequently Asked Questions

Why does my statement show a charge from SUPER RETAIL GROUP instead of Supercheap Auto, Rebel, BCF or Macpac?

Some banks display the parent company name, so purchases made at Supercheap Auto, Rebel, BCF or Macpac may appear as "SUPER RETAIL GROUP" or a similar descriptor. Check whether you recently bought automotive parts, sporting gear, or outdoor equipment in‑store or online at any of these brands. If you have an online account with any of the brands, compare the transaction date and amount with your order history. Customer service for each brand can confirm which store or order is linked to the charge.

What are common amounts I might see from Super Retail Group brands on my card?

Because these are retail stores, charge amounts vary widely—from small items (under $20 AUD) like accessories or consumables, to larger purchases ($100–$500+ AUD) such as sporting equipment, car parts, tents or apparel bundles. Online orders may show a combined amount including products, shipping and, where applicable, assembly or service fees. If you see a small amount followed by a larger one on the same day, the smaller transaction may be a temporary card authorization and the larger one the final sale.

Why do I see a small or duplicate Super Retail Group charge that later disappears?

When you place or modify an online order at Supercheap Auto, Rebel, BCF or Macpac, the system may place a temporary authorization hold on your card to verify funds. This can appear as a small amount (e.g., $1 AUD) or as a pending charge equal to your order total, especially if items ship separately or a pre‑order is involved. These authorizations are not final sales and should drop off automatically within a few business days, leaving only the completed transaction on your statement.

Does Super Retail Group offer subscriptions or ongoing membership fees that might cause recurring charges?

Most loyalty programs for Supercheap Auto, Rebel, BCF and Macpac are free to join and do not bill monthly subscription fees; you typically only pay when you make a purchase. If you see a recurring charge, it’s more likely you are regularly buying consumables (e.g., car care products, supplements, apparel) or using saved card details for repeat online orders. Review order confirmations in your email and your online account order history to see if you have set up frequent purchases or back‑to‑back orders. If you still can’t identify the recurring pattern, contact the relevant brand’s customer service for a transaction breakdown.

How can I cancel or change an online order from Supercheap Auto, Rebel, BCF or Macpac if I notice an unexpected charge?

Order cancellation or changes depend on how far your order has progressed in the dispatch process. Log into your account on the relevant brand’s website and check your order status; if it hasn’t been picked or shipped, you may be able to cancel or modify it by contacting customer service immediately via phone or the online contact form. Once an order has been shipped or collected in store, you would usually need to follow the standard returns policy for a refund or exchange. Always have your order number and the exact transaction amount ready when you contact support.

How do I request a refund or resolve an incorrect Super Retail Group charge?

If you believe you were overcharged, charged twice, or charged for an order you did not receive, first gather your receipt or online order confirmation, plus a screenshot of the statement entry. Visit or call the store where you purchased, or use the "Contact Us" page on the appropriate website (supercheapauto.com.au, rebel.com.au, bcf.com.au or macpac.com.au) to lodge a query. They can verify the transaction against their records, process a refund where eligible under their returns and refund policies, or provide documentation if you need to dispute the charge with your bank. For suspected fraud, also notify your bank or card issuer immediately to block further transactions.

What should I do if I don’t recognize any purchase from Supercheap Auto, Rebel, BCF or Macpac but still see a charge?

Start by checking with other cardholders on the same account—family members may have shopped at one of these stores without realizing how it would appear on the statement. Search your email for terms like "Supercheap Auto", "Rebel Sport", "Rebel", "BCF" or "Macpac" to find any order confirmations tied to your address. If no one on your account recognizes the transaction and you have no matching receipts, contact the relevant brand’s customer service to check the transaction details, and then report it to your bank as potentially unauthorized so they can investigate and, if appropriate, reissue your card.

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