Taxi1 is an Australian taxi payment and EFTPOS provider based in Botany, New South Wales. The company supplies in-car payment terminals and back-end payment processing tailored specifically for taxi drivers, operators, and taxi networks. Their systems allow drivers to accept major credit and debit cards, contactless payments, and, in some cases, fleet and corporate cards, while Taxi1 handles the secure processing, settlement, and reporting of those fares.
A Taxi1 charge typically appears on a bank or card statement after you pay for a taxi trip in a vehicle that uses Taxi1’s payment terminal or processing service. Instead of the taxi company’s name, you may see descriptors like “TAXI1,” “TAXI1 BOTANY NSW,” or a similar variation because Taxi1 is the merchant of record for the electronic transaction. Charges can be one-time payments for individual trips, pre-authorisation holds when you tap or insert your card before the final fare is known, adjustments for tips or tolls, and in some cases recurring or stored-card billing for corporate or account-based customers.
If you don’t recognise a Taxi1 charge, first match the date and amount to any taxi trips you took around that time, including late-night travel or airport rides. Check your email or SMS for taxi receipts, or ask the driver/operator for a copy if you still have their details. For questions or disputes, go to taxi1.com.au and use the contact details listed there (phone and/or email support) with your transaction date, amount, and the last four digits of the card used; Taxi1 can look up the payment and confirm the trip details, reverse duplicate charges, explain any surcharges or holds, and guide you through chargeback or refund options if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Taxi1.
Why did I get a Taxi1 charge after a taxi trip in Australia?
Taxi1 provides the in-car EFTPOS and card processing service for many Australian taxi operators. When you pay by card in one of these taxis, the transaction is processed under Taxi1’s merchant account, so your statement may show “Taxi1” instead of the taxi company’s brand. The amount you see usually represents your fare plus any applicable surcharges, tolls, or tips added at the terminal.
What are the common Taxi1 charge amounts or patterns I might see?
Taxi1 transactions usually match the cost of a single taxi journey, often including flag-fall, distance/time, tolls, and a card payment surcharge. You might see round amounts (e.g., $20.00) or amounts that include cents (e.g., $23.47) depending on the meter. In some cases there may be a slightly higher pending amount first (a pre-authorisation) that later adjusts to the exact fare when the trip is completed and settled.
Why do I see a small or duplicate Taxi1 charge, or a pending hold on my card?
Some Taxi1 terminals place a temporary pre-authorisation hold on your card to confirm it is valid before the final fare is known, especially for longer trips (for example, to or from an airport). This hold may appear as a separate pending charge that is higher than, or different from, the final fare. The hold is automatically released by your bank once the completed transaction is processed, which can take a few business days depending on your card issuer.
Does Taxi1 offer subscriptions or recurring billing, and why would I see repeated charges?
Most passengers only see one-time Taxi1 charges for individual trips. However, corporate clients or account-based customers may have stored card details and recurring or consolidated billing for regular taxi usage, which can result in recurring Taxi1 charges on a set schedule. If you are seeing repeated Taxi1 transactions and you use taxis for work, check with your employer, fleet manager, or Taxi1 support to determine whether your card is linked to a business or corporate taxi account.
How can I get a copy of my Taxi1 receipt or verify the details of a charge?
If you paid in a Taxi1-equipped taxi, the driver can print or reprint a receipt at the time of travel, and many terminals can also send an SMS or email receipt. If you no longer have the receipt, you can contact Taxi1 via the details on taxi1.com.au with the charge amount, date, approximate time, and the last four digits of your card. Their support team can usually locate the transaction and confirm the taxi operator, trip date/time, and billed amount so you can verify the charge.
How do I dispute a Taxi1 charge or request a refund for an incorrect fare?
Start by checking that the charge doesn’t match any recent taxi trips (including those booked via phone or by a hotel or venue). If you believe you were overcharged or charged in error, contact Taxi1 using the customer support email or phone number listed on taxi1.com.au, providing transaction details and, if possible, a copy of the receipt. Taxi1 can investigate with the driver/operator and, where appropriate, arrange a partial or full refund or guide you through lodging a dispute with your bank.
Can I cancel or stop Taxi1 from charging my card in the future?
For standard taxi rides, there is no ongoing subscription—each Taxi1 charge is tied to a specific trip, so nothing needs to be cancelled. If your card is linked to a corporate, fleet, or account-based taxi arrangement that bills via Taxi1, you’ll need to contact your employer, fleet manager, or Taxi1 support to remove or update the stored card. You can also ask Taxi1 to investigate if you suspect your card details are being used without your permission and then work with your bank to block or replace the card.
How do I contact Taxi1 about a charge on my statement?
Visit taxi1.com.au and go to their Contact or Support section to find the current phone number and email address for customer service. When you reach out, include your full name, the last four digits of the card, the transaction date, the exact amount, and any reference numbers from your bank statement. Providing this information helps Taxi1 quickly locate the transaction and explain, correct, or reverse the charge if needed.
This merchant is in the Financial Services category