TaxiPay

Financial Services96% confidence

TaxiPay Australia is a taxi payment and booking solution that provides mobile EFTPOS terminals and payment processing services for taxi drivers and fleets across Australia. It enables secure card and digital payments, fare processing, and job management directly from in‑vehicle terminals and apps.

Mascot, New South Wales, Australia
taxipayaustralia.com.au
Owned by GM Cabs (The trustee for GM Cabs Trust)

About TaxiPay

TaxiPay Australia is a financial technology service used by taxi operators, drivers, and fleets across Australia to accept card and digital payments. Operating from Mascot, New South Wales, TaxiPay provides in‑vehicle EFTPOS terminals, payment processing, and booking tools that integrate directly with taxi meters and dispatch systems. Riders can pay their fares using debit and credit cards, contactless wallets (like Apple Pay or Google Pay, where supported), and sometimes vouchers or corporate accounts, with payments securely processed under the TaxiPay brand.

A TaxiPay charge may appear on your bank or card statement whenever you pay for a taxi trip that uses a TaxiPay terminal or app. The amount usually corresponds to the metered fare plus any surcharges, road tolls, booking fees, or tips that you authorized at the end of your journey. You might also see a separate TaxiPay transaction for pre‑authorisation holds when you tap or insert your card at the start of a trip, pending charges that later settle for the final fare, or adjustments if a driver or operator corrects a previously processed fare. For corporate or account customers, TaxiPay charges can also appear as part of recurring billing cycles or consolidated statements.

If you’re unsure about a TaxiPay charge, first check the date and amount against any taxi trips you took around that time, including late‑night or airport journeys. Your receipt from the driver (paper or emailed) will usually show “TaxiPay” or a related payment provider logo—compare the fare, surcharges, and GST to what appears on your statement. For further help, visit taxipayaustralia.com.au and use their contact or support section to query a transaction, provide the date, time, amount, and last four digits of your card, and, if available, a photo or copy of your receipt. Most issues—such as duplicate payments, incorrect fare amounts, or confusion between a pre‑authorisation and the final charge—can be resolved by contacting TaxiPay support or the taxi operator that completed the trip.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TaxiPay.

  1. GM TAXIPAY NSW AUS

Frequently Asked Questions

Why do I see a TaxiPay charge on my bank or card statement after a taxi trip?

TaxiPay processes card and digital payments for participating taxi operators in Australia. When you pay your fare using a card, contactless payment, or a stored corporate account in a TaxiPay‑equipped vehicle, the transaction is processed under the TaxiPay name and appears on your statement accordingly. The charge usually matches your metered fare plus any surcharges, tolls, and tips you agreed to at the terminal.

Why is the TaxiPay amount higher than the metered taxi fare I remember?

The TaxiPay transaction may include additional costs displayed at payment time, such as card surcharges, booking fees, road tolls, airport charges, late‑night or public holiday fees, and any tip you added. These items may not appear on the base meter value alone but are normally shown on the payment terminal and your receipt. If the amount still seems incorrect, compare it with your receipt and contact TaxiPay via taxipayaustralia.com.au with the trip details for a review.

What are common TaxiPay charge amounts or patterns I might see?

You will typically see individual TaxiPay charges that match single taxi trips—often rounded to the nearest 5 or 10 cents, reflecting the fare plus any surcharges or tolls. For frequent business travelers using a corporate or account setup, you might see grouped or recurring TaxiPay charges based on your company’s billing cycle. All transactions should clearly reference TaxiPay or a recognisable payment descriptor related to TaxiPay on your statement.

Why do I see a small or duplicate TaxiPay transaction, or a charge that disappeared?

Some TaxiPay terminals or integrated apps may place a temporary pre‑authorisation hold on your card at the start of a trip to confirm the payment method (for example, a small fixed amount or an estimate of the fare). When the trip is completed, the hold is either adjusted to the actual fare or reversed, and a separate final charge is processed. The authorisation usually drops off your account within a few business days, depending on your bank, and you should only be left with the final settled fare.

How can I get a copy of my TaxiPay receipt or tax invoice for a trip?

Receipts are typically printed or offered via email/SMS by the driver at the time of payment through the TaxiPay terminal. If you did not receive or have misplaced your receipt, note the trip date, approximate time, pickup/drop‑off locations, and amount, then contact TaxiPay through the support details at taxipayaustralia.com.au. They may be able to reissue a receipt or tax invoice if they can locate the transaction in their system.

How do I dispute a TaxiPay charge or request a refund?

If you believe you were overcharged or charged in error, first verify the amount against your receipt and any surcharges shown at payment. Then contact TaxiPay support using the contact information on taxipayaustralia.com.au, providing the date, time, amount, and last four digits of the card used, along with your reason for disputing the charge. TaxiPay may coordinate with the taxi operator or fleet to investigate and, where appropriate, process an adjustment or refund. You can also contact your bank or card issuer if you cannot resolve the issue directly.

Can I cancel or stop recurring TaxiPay charges linked to a corporate or account service?

Some businesses and regular travelers use TaxiPay‑linked corporate or account arrangements that may bill periodically for accumulated trips. To pause or cancel this type of billing, you generally need to contact your employer’s travel administrator, the taxi network managing your account, or TaxiPay directly if they manage the account for you. Use the account or card details from your statements or invoices when contacting them so they can locate and update your billing profile.

How can I contact TaxiPay about a specific transaction on my statement?

Visit taxipayaustralia.com.au and go to their contact or support section for the most up‑to‑date customer service options, which may include an online form or email address. When you reach out, include the transaction date, amount, currency, the last four digits of your card, and any receipt or trip information you have (such as taxi plate number or booking reference). Providing detailed information helps TaxiPay quickly locate the transaction and address your query.

This merchant is in the Financial Services category

Browse all

Related Merchants

Spotto
Circumtec
Live Payments
CabFare
JIM.com

Compare TaxiPay

vsSpottovsCircumtecvsLive Payments

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you