The Base Warehouse is an Australian discount variety, party supplies, and homewares retailer offering costumes, balloons, decorations, everyday essentials, and home decor through multiple New South Wales stores and an online shop.
The Base Warehouse is an Australian discount variety and party supplies retailer based in Gregory Hills, New South Wales, with multiple stores across NSW and a full online shop at thebasewarehouse.com.au. They specialise in low-cost party supplies, costumes, balloons (including helium balloons and balloon arrangements), seasonal decorations, craft items, homewares, storage solutions, and everyday household essentials. Customers can shop in-store or online for events such as birthdays, kids’ parties, baby showers, weddings, themed events, and seasonal holidays like Christmas and Halloween.
A charge from The Base Warehouse may appear on your bank or card statement after you place an order through their website, pay in-store via EFTPOS or tap-and-go, or use services like balloon inflation or custom party decorations. Online purchases are generally processed as a one-time payment at checkout, while some banks may show an initial “pending” or “authorisation” hold before the final amount settles. You might also see a charge if you ordered click & collect, had multiple shipments from one order (resulting in separate billing entries), or if a saved card was used for a follow-up payment such as added delivery fees or upgraded balloon services arranged by phone or email.
To verify the charge, first check your email for an order confirmation or receipt from The Base Warehouse or thebasewarehouse.com.au, and review any recent in-store purchases around the date of the transaction. Log into your online account (if you created one) to view order history, or search your bank statement for similar amounts or repeated purchases tied to party or homeware shopping. If you still don’t recognise the charge, contact The Base Warehouse directly via the contact details on their website, providing the transaction date, exact amount, and the name on the card. Common billing issues—such as duplicate charges, cancelled orders, out-of-stock adjustments, or pending holds that haven’t dropped off—can usually be resolved by their customer service team in coordination with your bank or card issuer.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Base Warehouse.
Why do I see a charge from THE BASE WAREHOUSE or THEBASEWAREHOUSE.COM.AU on my statement?
This charge usually relates to a recent purchase of party supplies, balloons, costumes, decorations, or homewares either in-store at a Base Warehouse location or online at thebasewarehouse.com.au. The description on your statement may appear as “THE BASE WAREHOUSE,” “THEBASEWAREHOUSE.COM.AU,” or include the suburb of the store (for example, Gregory Hills). Check your recent party planning or homeware purchases, including click & collect and balloon orders, around the date of the charge.
Does The Base Warehouse offer subscriptions or recurring billing?
The Base Warehouse primarily operates as a one-time purchase retailer and does not generally offer subscription plans in the way streaming or software services do. Most charges will correspond to a single order or in-store transaction. If you see more than one charge over time, it is usually because you’ve placed separate orders (for example, for different events or repeated balloon purchases), not due to an automatic subscription renewal.
What are common charge amounts I might see from The Base Warehouse?
Because The Base Warehouse is a discount variety and party store, charge amounts can range from small purchases (often under AUD $20–$30 for a few party items) to larger orders (AUD $50–$200+ for full event setups, bulk balloons, or seasonal decorations). Online orders may also include delivery fees, which will be added to your total at checkout. If the amount on your statement matches a recent party or homewares shop in this range, it is likely tied to that purchase.
Why do I see a pending or temporary charge from The Base Warehouse?
Some banks display an initial pending or authorisation charge when you place an order online at thebasewarehouse.com.au or when your card is first processed in-store. This hold confirms that your card is valid and has enough funds, and it should be replaced by the final settled amount once the order is confirmed. If the pending amount does not match the final order total, the authorisation should drop off automatically within a few business days; if it doesn’t, contact your bank and The Base Warehouse with the transaction details.
How can I get an invoice or receipt for my The Base Warehouse purchase?
For online orders, an order confirmation and tax invoice are typically emailed to you shortly after checkout using the email address you entered. If you created an account, you can log in to thebasewarehouse.com.au to view past orders and download invoices. For in-store purchases, your receipt is printed at the register; if you’ve lost it, contact the store you visited or use the general contact form on the website with the date, approximate time, store location, and last four digits of your card to see if a copy can be located.
How do I cancel or change an online order with The Base Warehouse?
Once an order is placed on thebasewarehouse.com.au, it moves quickly to picking and packing, so cancellations or changes are time-sensitive. If you need to cancel or update items, contact The Base Warehouse customer service immediately using the phone number or contact form listed on their website, quoting your order number. If your order has already been dispatched or prepared (for example, inflated balloons), standard returns or change-of-mind policies may apply instead of a full cancellation.
What is The Base Warehouse’s refund or returns process for mistaken or unwanted charges?
If you believe you were overcharged, charged twice, or received incorrect or damaged items, reach out to The Base Warehouse with your order number, photos (if products are faulty or damaged), and a copy of your receipt or bank statement entry. They generally assess refunds or exchanges based on proof of purchase and product condition, and may offer a refund, replacement, or store credit according to their current returns policy listed on thebasewarehouse.com.au. For clearly duplicate or erroneous card charges, they may reverse the transaction once verified, but you should also notify your bank if you suspect fraud.
How do I contact The Base Warehouse about an unrecognised charge?
Visit thebasewarehouse.com.au and go to the Contact or Customer Service section to find their email contact form, customer support email address, and phone details for head office or individual stores. When you reach out, include the date and exact amount of the charge, the name on the card, and any reference numbers on your statement so they can locate the transaction. If they cannot find a matching order or you suspect your card was used without permission, immediately contact your bank or card issuer to dispute the charge and secure your account.