The Bottle Shop

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The Bottle Shop is a boutique liquor store within Sydney’s Ivy precinct, offering a curated selection of wine, beer and spirits chosen by Merivale’s sommeliers and also serving as the retail arm of Merivale’s broader beverage program.

Sydney, New South Wales, Australia
merivale.com
Owned by Merivale

About The Bottle Shop

The Bottle Shop is a boutique liquor store located within Merivale’s ivy precinct in Sydney’s CBD. Curated by Merivale’s award‑winning sommeliers and beverage team, it offers a focused selection of wine, Champagne, craft beer, premium spirits, pre‑batched cocktails, and bar essentials. The store acts as the retail arm of Merivale’s broader beverage program, meaning many of the wines and spirits poured across Merivale venues can also be purchased to take home. Guests can shop in person, arrange event and corporate orders, or organise gifts and hampers through Merivale’s website at merivale.com.

A charge from “The Bottle Shop”, “The Bottle Shop Ivy”, or “Merivale Bottle Shop” may appear on your statement when you purchase takeaway alcohol in‑store, pre‑order drinks for a Merivale event, buy beverages linked to a function package, or purchase gifts or hampers via Merivale. You may also see a charge if a bar tab, room tab, or event invoice from another Merivale venue is settled through The Bottle Shop’s payment system, as some transactions are processed centrally. Charges may be one‑off purchases, repeat purchases for regular events, or temporary pre‑authorisations if you opened a tab or provided your card to secure an order.

To verify a Bottle Shop charge, start by checking the date and amount against any recent visits to the ivy precinct, Merivale events, bar tabs, or online orders made via merivale.com. Look for email receipts from Merivale or The Bottle Shop, or ask the event organiser if drinks were billed separately. If you still have questions, contact Merivale customer service via the contact form or live chat at merivale.com, or call the ivy precinct/the Bottle Shop directly during business hours with your full transaction date, amount, and the name on the card so they can look up the invoice. Common issues—such as duplicated charges, pending pre‑authorisations that haven’t dropped off, or unclear split bills—can usually be resolved by providing a card statement screenshot and any receipts you have.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Bottle Shop.

  1. Ivy Bottleshop Sydney AUS

Frequently Asked Questions

Why do I see a charge from The Bottle Shop or "Merivale Bottle Shop" on my bank statement?

This charge typically relates to a purchase of wine, beer, or spirits at The Bottle Shop in the ivy precinct, or to drinks purchased as part of a Merivale event or venue booking. In some cases, bar tabs, function beverage packages, or pre‑ordered drinks for events held at ivy or other Merivale venues are processed through The Bottle Shop’s billing system, so the descriptor may show as THE BOTTLE SHOP or MERIVALE BOTTLE SHOP even if you remember being in a bar or function room rather than the store itself.

What are the usual amounts for charges from The Bottle Shop?

Amounts can range from around AUD $20–$60 for a single bottle of wine or basic selection, up to several hundred dollars for premium spirits, mixed cases, or larger event and corporate orders. If you see a rounded amount (for example, $150.00, $300.00), it may be a pre‑set drinks package or a bar tab that was closed out at the end of an event. Comparing the amount with your expected spend, bar tab limit, or event invoice can help you confirm the charge.

Why is there a small or duplicate pending charge from The Bottle Shop on my card?

When you open a bar tab, secure an event order, or a staff member keys your card manually, The Bottle Shop (or another Merivale venue using its payment gateway) may place a pre‑authorisation hold to verify your card. This can appear as a small or duplicate pending amount that is separate from the final sale. These holds are temporary and should automatically drop off your account within 3–7 business days, depending on your bank’s processing times.

How do I cancel or change a drinks order I made through The Bottle Shop for an event?

If your order is linked to a Merivale event, function, or group booking, contact your Merivale event coordinator or the email/phone number listed on your booking confirmation as soon as possible. For retail or click‑and‑collect orders arranged via merivale.com or directly with The Bottle Shop, reach out to Merivale customer service or the store during business hours to see whether the order has been packed or dispatched; changes are usually only possible before the order has been finalised or delivered.

How can I request a refund or dispute a charge from The Bottle Shop?

Start by contacting Merivale customer support through the contact form or support details at merivale.com, or by calling the ivy precinct and asking for The Bottle Shop. Provide the transaction date, amount, the last four digits of your card, and any receipts or booking confirmations so staff can locate the sale. Refunds are assessed on a case‑by‑case basis—typically only for incorrect charges, duplicate transactions, or issues with products—and, if approved, are processed back to the original payment method.

How do I get a copy of my receipt or invoice for a Bottle Shop charge?

If you provided an email address at purchase or when booking a Merivale event, your receipt or tax invoice may already have been emailed to you. If not, contact The Bottle Shop or Merivale customer service with your name, approximate time and date of purchase, the venue or event name, and the exact amount charged. They can usually reissue a digital receipt or formal tax invoice for personal records or business expense claims.

Can I stop future charges from The Bottle Shop or Merivale for recurring event or account billing?

The Bottle Shop itself doesn’t operate traditional monthly consumer subscriptions, but you may have arranged ongoing corporate, event, or account billing through Merivale that is processed via The Bottle Shop. To stop future charges, contact your Merivale account manager, event coordinator, or Merivale customer service and request cancellation or adjustment of any standing orders or recurring beverage arrangements. Make sure you receive written confirmation (email) that ongoing orders or credit authorisations have been cancelled.

How can I contact The Bottle Shop or Merivale about a mystery charge?

Visit merivale.com and use the main Contact or Help section to reach customer service via email or online form, including a screenshot of the bank statement line item if possible. You can also call Merivale’s main switchboard and ask to be transferred to the ivy precinct or The Bottle Shop for faster lookup. Having the transaction date, amount, card type, and any details of where you were (bar, restaurant, function room) in the ivy complex will help staff quickly identify and explain the charge.

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