The Cellar

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The Cellar is an independent liquor retail group operating bottle shops in Byron Bay, Bangalow, Ballina, Alstonville and surrounding areas, offering a wide range of beer, wine and spirits and event supply services.

Byron Bay, New South Wales, Australia
thecellar.com.au
Owned by The Cellar Liquor Group

About The Cellar

The Cellar is an independent liquor retail group based in Byron Bay, New South Wales, Australia, with bottle shops across Byron Bay, Bangalow, Ballina, Alstonville and surrounding areas. They specialise in retail sales of beer, wine, cider, spirits, premixed drinks and non-alcoholic options, and often stock a mix of major brands, local craft breweries and regional wineries. In addition to walk‑in retail, many locations support phone orders, local delivery for events, and personalised recommendations for parties, weddings and corporate functions. More information, store details and contact options are available at thecellar.com.au.

A charge from “THE CELLAR”, “CELLAR BYRON BAY”, “THE CELLAR BALLINA/BANGALOW/ALSTONVILLE” or a similar descriptor on your bank statement usually relates to an in‑store purchase of alcohol or related products at one of their bottle shops. This may be a one‑time card payment at the counter, a phone order processed using your card details, a charge for an event or function package, or a local delivery order. In some cases you may see a small pending amount or an authorization hold when a card is first processed (for example, where a terminal pre‑authorises a transaction before the final total is confirmed). If you have used the same card for regular purchases, you may see multiple charges around weekends, holidays or local events.

To verify a charge from The Cellar, start by matching the date and amount on your bank statement with any receipts, email confirmations or SMS order messages you may have received, as well as checking whether you or someone in your household recently purchased alcohol in the Byron Bay/Bangalow/Ballina/Alstonville area. If you still don’t recognise the transaction, visit thecellar.com.au to find the phone number for the specific store location that appears on your statement, and contact them with the transaction date, exact amount and the last 4 digits of the card used so staff can look it up in their point‑of‑sale system. For disputed or potentially fraudulent charges, your bank or card issuer can assist with blocking your card and lodging a chargeback if the store cannot identify the transaction as yours.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Cellar.

  1. THE CELLAR BYRON BAY BYRON BAY AU

Frequently Asked Questions

Why do I see a charge from THE CELLAR on my bank statement when I don’t remember shopping there?

The Cellar operates bottle shops in Byron Bay, Bangalow, Ballina, Alstonville and nearby areas, so the charge may relate to a visit while travelling, a holiday stay, or a purchase made by a family member using your card. Check whether anyone else on your account recently bought alcohol, ice, mixers or event supplies from a bottle shop in these towns. Also review your receipts around the transaction date, including any you may have left in shopping bags or accommodation. If it’s still unfamiliar, contact the specific store listed on your statement so they can search their sales records.

What are typical amounts I might be charged by The Cellar?

Charges from The Cellar can vary widely depending on what you purchase. Smaller transactions might be in the AUD $10–$40 range for a few beers, a bottle of wine or mixers, while larger charges—often AUD $80–$300 or more—are common for cartons of beer, multiple bottles of wine, spirits or event orders. If the amount on your statement matches the kind of purchase you’d normally make at a bottle shop (for example, a case of wine or party supplies), it’s likely a standard retail transaction from one of their stores.

Why is there a small or duplicate pending charge from THE CELLAR on my card?

Some EFTPOS and card terminals place a temporary pre‑authorisation on your card to confirm it’s valid before finalising the sale. This can appear as a small pending amount or a duplicate transaction that usually falls off within a few business days, leaving only the final purchase amount. If a small or second charge remains pending for more than 5–7 days, contact your bank first, then reach out to the relevant Cellar store with the transaction details so they can confirm what was processed on their side.

Can I have a tab, account, or recurring charge with The Cellar for events or businesses?

Some Cellar locations may allow event, function or business customers to run an account or set up an order that is charged once when the goods are collected or delivered. In these cases, you might see a single larger charge on the agreed billing date rather than multiple small ones. If you arranged catering, event bar supply or a regular order with a specific store, contact that store directly to confirm the billing schedule and obtain an itemised invoice for the charge you’re seeing.

How do I get a tax invoice or receipt for a charge from The Cellar?

If you’ve lost your receipt, most Cellar stores can reprint or email a tax invoice if you provide the purchase date, approximate time, exact amount and the last 4 digits of the card used. Call or visit the location that appears on your statement (for example, Byron Bay or Ballina) and ask staff to look up the transaction in their point‑of‑sale system. Having your bank statement handy will help them find the correct transaction more quickly.

What should I do if I think a charge from THE CELLAR is fraudulent?

If you don’t recognise the transaction and no one else on your account made a purchase at The Cellar, immediately contact your bank or card issuer to report potential fraud, block the card and dispute the charge if needed. You can then call the relevant Cellar store with the transaction details to see whether they have any matching CCTV or transaction records that might assist your bank’s investigation. The store itself cannot reverse suspected fraudulent charges without going through your bank’s dispute process.

How can I contact The Cellar about a billing or charge question?

Go to thecellar.com.au and use the Store Locator or contact page to find phone numbers and addresses for each location (Byron Bay, Bangalow, Ballina, Alstonville and others). For billing queries, it’s best to contact the specific store name or suburb that appears with the merchant descriptor on your bank statement. When you call, have your bank statement, transaction date, and exact amount ready so staff can search their system and clarify what was purchased.

Can I cancel or change an order I’ve already paid for at The Cellar?

For standard in‑store purchases, once the transaction is completed it is generally treated as a final sale, subject to each store’s returns policy and local liquor laws. For pre‑paid event or delivery orders, some Cellar locations may allow changes or cancellations if you contact them within a reasonable timeframe before the scheduled pickup or delivery. Call the store where you placed the order as soon as possible; they can explain any fees, refund options or credits that may apply in your situation.

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