The Cheesecake Shop

Retail95% confidence

The Cheesecake Shop is a franchised bakery chain specializing in freshly baked cheesecakes, mudcakes, tortes and custom celebration cakes, with more than 250 stores across Australia and New Zealand.

Villawood, New South Wales, Australia
cheesecake.com.au
Owned by PAG (Pacific Alliance Group)

About The Cheesecake Shop

The Cheesecake Shop is a franchised bakery chain founded in Australia, now operating more than 250 stores across Australia and New Zealand. From its support office in Villawood, New South Wales, the brand supplies franchises with recipes, ingredients, and training so each store can freshly bake cheesecakes, mudcakes, tortes, and custom celebration cakes on-site. Many locations also offer cupcakes, slices, pavlovas and seasonal/limited‑edition cakes, with options for custom decoration, messages, and photo cakes for birthdays, weddings, and other events. Customers can purchase in-store, order ahead for pickup, or in many areas order delivery via the Cheesecake Shop website (cheesecake.com.au) or third‑party delivery platforms.

A charge from “THE CHEESECAKE SHOP,” “CHEESECAKE.COM.AU,” or a similar descriptor on your bank or card statement usually relates to a cake or dessert purchase made in-store, an online order for pickup or delivery, or a deposit/payment for a custom celebration cake. Some stores also process phone orders by taking your card details and charging the card through their in‑store terminal, which can appear as a card‑not‑present transaction. You might also see a charge for an online order placed for someone else, a gift card purchase, or a pre‑authorisation/hold when paying through some delivery services or digital wallets; these holds should fall away or be replaced by the final amount once the order is confirmed. In some cases, recurring‑looking patterns (e.g., monthly charges) simply reflect regular purchases like birthday cakes or workplace catering.

To verify a Cheesecake Shop charge, first think back to any recent cake or dessert orders, including birthday, office, school, or event cakes that may have been ordered under your name or card. Check your email (including spam/junk) for order confirmations from cheesecake.com.au or from third‑party delivery apps tied to your card. If you still have questions, contact the specific store shown on your receipt or, if unsure which store processed the payment, use the store locator and contact form at cheesecake.com.au to request details of the transaction (include date, amount, and the name on the card). Common billing issues—such as duplicate charges, cancellations of advance orders, or incorrect amounts—are usually resolved by speaking directly with the store that prepared your order or by contacting The Cheesecake Shop customer care team, who can investigate and arrange corrections or refunds where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Cheesecake Shop.

  1. Cheesecake Shop Mordialloc AUS

Frequently Asked Questions

Why do I see a charge from THE CHEESECAKE SHOP or CHEESECAKE.COM.AU on my statement?

This charge generally relates to a purchase of a cake or dessert from a Cheesecake Shop store or an online order placed at cheesecake.com.au. It can be for an in‑store card payment, a click‑and‑collect order, a delivery order, or a deposit/payment for a custom celebration cake. Review any recent birthdays, events, or catering where you or a family member may have used your card to place an order.

What are typical charge amounts for The Cheesecake Shop purchases?

Transaction amounts vary by product and store, but whole cakes typically range from around AUD $30–$80 depending on size and style, with premium or custom cakes costing more. Slices, cupcakes, and small items are usually lower‑value transactions, and custom cakes or large catering orders can be substantially higher. If the amount on your statement matches a recent cake or party purchase in this range, it is likely linked to that order.

Can The Cheesecake Shop place an authorization hold or pending charge on my card?

If you order via cheesecake.com.au or through certain delivery platforms, your bank may show a ‘pending’ or pre‑authorisation amount when the order is first placed. This is your bank confirming that funds are available; it may differ slightly from the final total if items change or promotions are applied. Once the order is confirmed and processed, the pending amount is replaced by the final charge, and any unused authorisation should drop off automatically within a few business days.

How do I cancel or change a Cheesecake Shop order and what happens to my payment?

To cancel or modify an order, contact the specific Cheesecake Shop store that is preparing your cake as soon as possible; store contact details are available via the store locator on cheesecake.com.au. Many stores can change or cancel orders if given sufficient notice, but may be unable to refund or fully adjust orders that are already baked or decorated. Any refund or change in amount is processed back to the original payment method according to the store’s and franchise network’s policies.

How can I request a refund or dispute an incorrect Cheesecake Shop charge?

Start by contacting the store that processed your order and provide your receipt or order confirmation, the date, and the exact amount charged. Stores can usually resolve issues such as duplicate payments, incorrect pricing, or cancelled orders by adjusting the transaction or issuing a refund to your original card. If you ordered online and are unsure which store handled it, use the contact form on cheesecake.com.au with your order details so the support team can locate the transaction and assist. If you suspect card fraud and cannot link the charge to any order, contact your bank as well to secure your account.

Does The Cheesecake Shop offer subscriptions or recurring billing for cakes?

The Cheesecake Shop does not generally operate subscription plans in the same way as streaming or software services; most charges are one‑off transactions for specific orders. However, some customers place recurring standing orders directly with a local store for regular events (e.g., weekly or monthly workplace cakes), which are then charged each time an order is fulfilled. If you see a repeated pattern of similar charges, check with your local store or your email order confirmations to see if a regular order has been set up.

How do I get a copy of my receipt or tax invoice for a Cheesecake Shop charge?

If you ordered online via cheesecake.com.au, an order confirmation and tax invoice are typically emailed to the address you provided at checkout. For in‑store purchases, the printed receipt given at the time of payment is your primary proof of purchase; if you’ve misplaced it, contact the store with the approximate date, amount, and last four digits of your card, and they may be able to reprint or email a copy. For business or catering orders, you can also request an invoice directly from the store or via the contact options on cheesecake.com.au.

How can I contact The Cheesecake Shop about a charge I don’t recognize?

First, try to identify which store is most likely to have processed the payment based on your location and recent visits, then call the store directly using the phone number listed in the store locator on cheesecake.com.au. If you cannot determine the store, use the general enquiry/contact form on cheesecake.com.au and include your name, contact details, transaction date, amount, and the reference as it appears on your bank statement. The support team can help trace which franchise processed the charge and advise on next steps or corrections if needed.

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