The Dime Bank

Financial Services95% confidence

The Dime Bank is a community bank headquartered in Honesdale, Pennsylvania, offering personal and business banking, loans, and wealth management services to customers across Northeast Pennsylvania.

Honesdale, Pennsylvania, United States
thedime.bank

About The Dime Bank

The Dime Bank is a state‑chartered community bank based in Honesdale, Pennsylvania, with multiple branches across Northeast Pennsylvania. Founded in 1905, it provides a full range of traditional banking products including checking and savings accounts, CDs, IRAs, consumer and business loans, mortgages, and commercial lending, along with digital banking services and an affiliated wealth management arm (Dime Wealth Management). As a locally focused institution, it emphasizes personalized service and community involvement while offering modern online and mobile banking tools for everyday financial management.

A charge from “Dime Bank” or “The Dime Bank” on a card or bank statement is typically related to one of its financial products or services. Common reasons include debit card purchases at merchants using a Dime Bank‑issued card, ATM withdrawals or balance inquiries, loan or mortgage payments processed via card or electronic transfer, account fees, or wire/ACH transactions originating from or routed through The Dime Bank. Customers may also see temporary authorization holds when using a Dime Bank debit card at gas stations, hotels, or online merchants; these holds generally adjust to the final transaction amount once it is fully processed.

If you have questions about a Dime Bank charge, the best first step is to log in to The Dime Bank’s online or mobile banking to review transaction details and any associated check images or memo descriptions. You can also compare the date and amount with recent debit card use, ATM activity, or loan payments. For additional help, contact The Dime Bank’s Customer Experience Center or your local branch during business hours; phone numbers and secure messaging options are listed on their official website. If you suspect fraud, report it immediately so the bank can block your card, investigate the transaction, and help you dispute unauthorized charges in line with their policies and applicable regulations.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Dime Bank.

  1. dime bank

Frequently Asked Questions

Why do I see a charge from THE DIME BANK on my statement when I didn’t visit a branch?

A charge labeled THE DIME BANK usually means you used a Dime Bank–issued debit card or an electronic payment was processed through your Dime Bank account. This can include in‑store or online purchases, ATM withdrawals, recurring subscription payments linked to your debit card, or loan/mortgage payments. Review your recent card activity in online or mobile banking to see the full merchant description and confirm the source.

Can The Dime Bank place temporary authorization holds on my account or debit card?

Yes. When you use your Dime Bank debit card at certain merchants—such as gas stations, hotels, car rentals, or some online services—the merchant may request a preauthorization for an estimated amount. This appears as a pending charge or hold on your account. Once the final transaction posts for the correct amount, the original hold is released. If a pending hold does not drop off after several days, contact The Dime Bank’s Customer Experience Center for assistance.

What types of fees from The Dime Bank might show up as small charges on my account?

Common Dime Bank‑related fees that may appear as smaller charges include overdraft or nonsufficient funds fees, monthly maintenance fees on certain checking or savings accounts, wire transfer fees, stop‑payment fees, and ATM fees for out‑of‑network withdrawals. You can review your account’s fee schedule on The Dime Bank website or request a copy from your local branch to understand which fees apply to your specific account type.

How do I stop a recurring payment or subscription that is billing my Dime Bank account?

First, contact the merchant or service provider and follow their cancellation or billing‑change process; keep written confirmation or email records. Then monitor your Dime Bank account to confirm charges have stopped. If the merchant continues to bill you after cancellation or you cannot reach them, contact The Dime Bank to discuss placing a stop payment on ACH debits or disputing card transactions, depending on how the recurring payment is processed.

How can I get a refund or dispute a transaction that I don’t recognize from The Dime Bank?

Start by reviewing the transaction details in online or mobile banking; sometimes the descriptor is abbreviated, but you can often match it to a known merchant or purchase. If you still do not recognize it, call The Dime Bank’s Customer Experience Center or visit a branch as soon as possible. They can help determine whether it is an authorized charge, initiate a dispute for card or ACH transactions, and guide you through any required forms or documentation. Prompt reporting improves your chances of a successful resolution.

How do I contact The Dime Bank about a charge or problem with my account?

You can reach The Dime Bank by calling their main Customer Experience Center phone numbers listed on their website, visiting any branch during lobby or drive‑up hours, or sending a secure message through online or mobile banking. For lost or stolen debit cards or suspected fraud, use the dedicated phone numbers provided on their site or on the back of your card to report the issue immediately, even outside normal business hours.

Does The Dime Bank charge for online and mobile banking services?

The Dime Bank generally provides access to its online and mobile banking platforms at no additional monthly cost for eligible accounts, allowing you to view balances, transfer funds, pay bills, and manage cards. However, certain services used through these channels—such as expedited payments, stop payments, or wire transfers—may carry standard account fees. Check your account disclosures or the fee schedule on the Dime Bank website for details.

How can I verify that a website or email claiming to be from The Dime Bank is legitimate before acting on it?

Always navigate directly to The Dime Bank’s official website by typing the domain into your browser instead of clicking on links in unsolicited emails or texts. Verify that the web address is correct and that your browser shows a secure connection. The bank will never ask for your full PIN or online banking password via email or text. If you receive a suspicious message, do not respond; instead, call The Dime Bank using the phone number listed on their official site or on the back of your debit card to confirm whether the communication is genuine.

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