Question 1

Why do I see a charge from “The Lucky Charm” or “TLC Redcliffe” on my bank statement?

Accepted Answer

This charge usually relates to an in-store purchase at a The Lucky Charm newsagency or an online order placed via theluckycharm.com.au. Typical items include magazines, greeting cards, stationery, lottery tickets, scratch-its, printer ink or small gifts. The descriptor on your statement may include the suburb name of the franchise (for example, “TLC REDCLIFFE QLD” or “THE LUCKY CHARM PERTH WA”). If you recently bought a lotto ticket, school supplies, or a small gift at a newsagency with The Lucky Charm branding, that is likely the source of the charge.

Question 2

Does The Lucky Charm offer subscriptions or recurring charges?

Accepted Answer

Most purchases at The Lucky Charm are one-off retail transactions, but some stores may support ongoing services such as regular newspaper or magazine deliveries, school booklists, or business accounts. In those cases, you might see recurring charges at weekly, fortnightly, or monthly intervals, depending on your arrangement with the store. Pricing for magazine and newspaper subscriptions is typically set by the publisher, not directly by The Lucky Charm, and is billed according to the subscription term. If you are unsure why you have regular charges, contact the specific store you deal with to confirm whether an account or delivery service is active.

Question 3

What are common amounts I might be charged by The Lucky Charm?

Accepted Answer

Amounts will vary widely depending on what you purchased, but many transactions fall in the AUD $5–$80 range for items such as greeting cards, stationery, magazines, and small gifts. Lottery purchases can range from a few dollars for a standard game up to higher amounts for system entries, group syndicates, or multiple draws purchased in one transaction. Back-to-school or office-supply orders, as well as bulk printer consumables, can total over AUD $100. If the amount on your statement roughly matches one of these typical spends and aligns with a recent visit, it is most likely a legitimate retail purchase.

Question 4

Why is there a pending or duplicate The Lucky Charm charge on my card?

Accepted Answer

Some banks temporarily show a pending authorization when you pay by EFTPOS or credit/debit card, especially if contactless (tap-and-go) is used; this can look like a second charge but usually drops off within a few business days. If a transaction needed to be reprocessed at the terminal, you may also see multiple authorizations, though only one should settle. Keep your receipt and monitor your account for 3–5 business days. If both amounts settle or a pending transaction does not disappear, contact the store directly with your receipt so they can check their terminal logs and arrange a reversal or refund if appropriate.

Question 5

How do I get a receipt or proof of purchase for a The Lucky Charm transaction?

Accepted Answer

For in-store purchases, the receipt is printed at the time of sale and should show the store’s name, location, ABN and the last four digits of the card used. If you need a copy, visit or call the store listed on your statement and provide the transaction date, exact amount, and the last four digits of your card so staff can search their records. For online orders through theluckycharm.com.au, an order confirmation and tax invoice are typically emailed to you—check your inbox and spam folder for messages from The Lucky Charm. If you can’t locate it, contact support via the website with your full name, email address used for the order, and approximate purchase date.

Question 6

How can I cancel a recurring order or account service with The Lucky Charm?

Accepted Answer

Because The Lucky Charm is a franchise network, recurring services like regular newspaper delivery, school booklists, or business accounts are managed at the individual store level. To cancel or pause such arrangements, contact the store that set up your account—its details will be on your invoices or delivery paperwork. Provide your account name or customer number and specify when you want the service to stop. For any subscription that originated directly with a magazine or newspaper publisher but is delivered via The Lucky Charm, you may need to cancel through the publisher’s subscription service as well.

Question 7

How do refunds and returns work for purchases from The Lucky Charm?

Accepted Answer

Refunds and returns are generally handled in-store according to the individual franchise’s policy and Australian Consumer Law. For change-of-mind returns on items like stationery or gifts, many stores will require that products are unused, in resaleable condition, and accompanied by a valid receipt; some may offer exchange or store credit instead of a cash refund. Lottery tickets, scratch-its and certain prepaid services (like phone recharge vouchers) are usually not refundable once issued, unless required by law or in the case of a processing error. For online orders from theluckycharm.com.au, refer to the Returns or Terms & Conditions page on the website and contact the nominated store or online support before sending items back.

Question 8

How do I contact The Lucky Charm about an unfamiliar charge or billing issue?

Accepted Answer

First, check your statement descriptor for clues such as the suburb or store code, then use the Store Locator on theluckycharm.com.au to find contact details for that specific franchise. Call or visit the store with the transaction amount, date, and last four digits of your card so staff can look up the payment on their system. For online orders or if you are unsure which store processed the payment, use the contact form or general enquiry email on theluckycharm.com.au website. Provide screenshots of the bank transaction if possible; this helps them quickly verify the charge and advise whether a refund, correction, or further investigation is needed.

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