The Reject Shop

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The Reject Shop is an Australian discount variety store chain offering low-priced everyday consumer goods including groceries, homewares, cleaning products, party supplies, seasonal items, and general merchandise.

Melbourne, Victoria, Australia
rejectshop.com.au
Owned by Dollarama Inc.

About The Reject Shop

The Reject Shop is an Australian discount variety retailer known for offering low-priced everyday products across groceries, snacks, homewares, cleaning supplies, beauty and health items, party supplies, stationery, pet care, and seasonal goods. Founded in 1981 and headquartered in Melbourne, Victoria, The Reject Shop operates hundreds of stores across Australia, as well as an online store at rejectshop.com.au. They focus on budget-friendly brands and value packs, with many items priced below major supermarket and department store competitors.

A charge from “THE REJECT SHOP,” “REJECT SHOP ONLINE,” or a similar descriptor may appear on your bank statement when you make a purchase in-store or via their website. This can include one-off purchases at a physical store, online orders for home delivery or Click & Collect, and purchases of gift cards or eGift cards. You may also see temporary authorisation holds when you place an online order or update your payment details; these usually appear as a pending amount and then either convert to a final charge once your order is confirmed, or disappear if the transaction is cancelled or fails.

If you’re unsure about a charge, start by checking recent receipts, email order confirmations from rejectshop.com.au, or your digital wallet history (if you paid via Apple Pay, Google Pay, or similar). Compare the date and amount to any recent in‑store visits or online orders, including orders placed for someone else using your card. For help, you can visit rejectshop.com.au and use their “Contact Us” form, or reach out to your local store (store details and phone numbers are listed in the Store Locator). If you suspect an error, duplicate charge, or unauthorised use, contact The Reject Shop first for clarification or a possible refund, then follow up with your bank to dispute the transaction if it cannot be resolved directly.

Bank Statement Variations

11 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Reject Shop.

  1. THE REJECT SHOP (AUS CHELTENHAM AUS
  2. THE REJECT SHOP (AUS\SHOP 1140A SOUTHLAN
  3. THE REJECT SHOP 2354 LISMORE AUS
  4. THE REJECT SHOP 243\SH41/387 LAKE RD STO
  5. THE REJECT SHOP 270 HORNSBY AUS
  6. THE REJECT SHOP 404 MORAYFIELD AUS
  7. THE REJECT SHOP 6622 BASSENDEAN AUS
  8. THE REJECT SHOP MOONEE PONDS AUS
  9. THE REJECT SHOP WANTIRNA AUS
  10. THE REJECT SHOP\108 PUCKLE ST\MOONEE PON
  11. THE REJECT SHOP\RIVERSIDE S/C 131 MANARO

Frequently Asked Questions

Why do I see a charge from THE REJECT SHOP on my bank statement when I don’t remember shopping there?

Many people forget smaller in‑store purchases such as snacks, cleaning items, or party supplies, especially if paid with tap‑and‑go. Also check whether a family member used your card for a quick shop or placed an online order for Click & Collect. Look through your email for order confirmations from rejectshop.com.au and compare dates and amounts; if nothing matches, contact The Reject Shop or your bank to investigate possible unauthorised use.

What are typical transaction amounts I might see from The Reject Shop?

Because The Reject Shop is a discount retailer, many transactions are relatively small, often between AUD $5 and $50 for everyday items, though larger shops for homewares, bulk cleaning products, or seasonal goods can easily exceed $100. Gift card purchases or big seasonal events (Christmas, Easter, back‑to‑school, party supplies) can also lead to higher‑value transactions. If you’re seeing multiple similar small amounts on the same day, it may be from separate visits or split payments at checkout.

Why is there a pending or temporary charge from THE REJECT SHOP on my card?

When you place an order online at rejectshop.com.au, your bank may show a temporary authorisation hold to verify that your card is valid and has sufficient funds. This hold can appear as a pending transaction and may be slightly different from the final amount if items are substituted, unavailable, or shipping fees change. Authorisation holds usually clear or convert to a final charge within a few business days; if a hold remains for longer than your bank’s normal timeframe, contact your bank for an update.

Does The Reject Shop offer any subscriptions or recurring charges?

The Reject Shop primarily operates as a pay‑per‑purchase retailer, and does not typically offer subscription services that bill you on a recurring monthly basis like streaming or subscription boxes. If you see repeated charges from The Reject Shop, they are usually from separate purchases, such as regular grocery or household top‑up shops. Review your purchase history, email confirmations, and loyalty app or digital wallet activity to confirm whether these are distinct transactions.

How can I get a copy of my receipt or invoice for a The Reject Shop purchase?

For online orders, a tax invoice is usually emailed to you after checkout—search your inbox (and spam folder) for “The Reject Shop” or “rejectshop.com.au.” If you made an in‑store purchase and have lost the receipt, staff at the store may be able to help if you know the approximate date, time, amount, and last four digits of the card used, but this is not guaranteed. For detailed queries on past orders, use the contact form at rejectshop.com.au and provide as much information about the transaction as possible.

How do I request a refund or resolve an incorrect charge from The Reject Shop?

If you believe you were overcharged, charged twice, or billed for items you didn’t receive, first gather your receipt or online order confirmation and any screenshots of the bank transaction. For in‑store purchases, visit the store where you shopped with your proof of purchase and explain the issue; for online orders, contact customer service via the “Contact Us” page on rejectshop.com.au and include your order number and details. The Reject Shop’s returns and refund policies vary by product type and condition, so they may offer a refund, exchange, or store credit depending on the circumstances.

How can I contact The Reject Shop about a charge on my statement?

Go to rejectshop.com.au and navigate to the “Contact Us” section, where you can submit an enquiry about billing or order issues by online form. For store‑specific transactions, you can also contact the store directly—use the “Store Locator” on the website to find phone numbers and addresses. When you reach out, provide the transaction date, exact amount, the name on the card, and any available receipt or order number so they can locate the payment quickly.

Can I cancel or change an online order with The Reject Shop after my card has been charged?

Once an online order is placed and payment is authorised, changes or cancellations may only be possible within a short time frame before the order is picked and dispatched. If you realise there’s an error, contact The Reject Shop immediately via the details in your order confirmation email or the contact form on rejectshop.com.au, quoting your order number. If the order has already been processed, you may need to follow their returns process after delivery or collection to obtain a refund or exchange, in line with their returns policy.

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