The Resource Group Pty Ltd is an Australian promotional products and branding supplier based in New South Wales, providing custom merchandise and marketing items to businesses and organizations. It appears to be part of the broader TRG (The Resource Group) network, an investment holding company focused on business process outsourcing and related services.
The Resource Group Pty Ltd is an Australian promotional products and branding supplier based in New South Wales. They work primarily with businesses, schools, and organisations to design and deliver custom-branded merchandise such as apparel, pens, drinkware, bags, event giveaways, and corporate gifts. Public records list them as an active Australian private company (ACN 129 990 692, ABN 96 129 990 692), registered for GST and operating from the greater Sydney area, including Glendenning/Rouse Hill in NSW.([australiacheck.com](https://www.australiacheck.com/business/96129990692/the-resource-group-pty-ltd?utm_source=openai)) The company appears to be associated with the broader TRG (The Resource Group) network, an investment holding group focused on software and technology-enabled services, whose main website is trgworld.com.([trgworld.com](https://trgworld.com/))
A charge from “The Resource Group Pty Ltd” or similar wording (for example, “THE RESOURCE GROUP PTY GLENDENING AUS”) on your bank or card statement is typically linked to an order for branded merchandise or marketing materials placed by your company or organisation.([merchants.letsweel.com](https://merchants.letsweel.com/merchants/the-resource-group-pty-ltd?utm_source=openai)) These charges are usually one‑time payments for a specific order, but you might also see multiple charges if a job was split into deposit and balance payments, if freight or setup fees were billed separately, or if you placed repeat or follow‑up orders. In some cases, a small temporary “pending” amount may appear as an authorisation hold when you first provide your card, which is later replaced by the final invoice amount once the order is confirmed and processed.
To verify or resolve questions about a charge from The Resource Group Pty Ltd, first check internal records: purchase orders, email confirmations, or invoices for promotional items, especially from your marketing, events, or HR teams. Look for correspondence from an @trgworld.com email address or paperwork listing their NSW business details or Glendenning/Rouse Hill address.([cybo.com](https://www.cybo.com/AU-contact/the-resource-group-pty-ltd/Lance%2BDenison?utm_source=openai)) If you still can’t identify the transaction, contact the company’s accounts or customer service team using the phone or email details on your invoice or on their business listing, and provide the charge date, exact amount, and any reference numbers from your statement. If they are unable to locate the transaction or you suspect unauthorised use, reach out to your bank or card issuer promptly to dispute or block further charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Resource Group Pty Ltd.
Why did I see a charge from “THE RESOURCE GROUP PTY LTD” or “THE RESOURCE GROUP PTY GLENDENING AUS” on my statement?
This descriptor is used for payments processed by The Resource Group Pty Ltd, a New South Wales–based supplier of promotional products and branded merchandise.([merchants.letsweel.com](https://merchants.letsweel.com/merchants/the-resource-group-pty-ltd?utm_source=openai)) The charge most often relates to an order for items like logoed apparel, pens, drinkware, event giveaways, or corporate gifts placed by your business, school, or organisation. Check with colleagues in marketing, events, or HR to see if they recently approved or reordered branded materials around the transaction date.
What transaction amounts are typical for The Resource Group Pty Ltd charges?
Because The Resource Group sells custom promotional merchandise, amounts can vary widely depending on quantity, decoration method, and product type. Many business orders fall in the few hundred to several thousand Australian dollars range (for example, bulk apparel or gift packs), while smaller amounts may represent sample runs, setup fees, or freight-only invoices. Line items may also include 10% GST, as they are registered for GST in Australia.([australiacheck.com](https://www.australiacheck.com/business/96129990692/the-resource-group-pty-ltd?utm_source=openai)) If the amount on your statement matches a recent internal quote or purchase order for branded items, it is likely the final invoice for that job.
Does The Resource Group Pty Ltd offer subscriptions or recurring billing?
The Resource Group’s work is primarily project-based, so most customers are billed per order rather than through consumer-style subscriptions. Some larger clients may have standing orders or ongoing programs (for example, monthly uniform or giveaway replenishment), in which case you could see regular charges that follow your agreed supply schedule. If you notice a repeating monthly or quarterly pattern, check any contracts or standing purchase orders your organisation has in place, or ask your account manager to confirm the billing arrangement.
How can I get a copy of my invoice or receipt for a charge from The Resource Group Pty Ltd?
Start by searching your email for terms like “The Resource Group,” “TRG,” or “@trgworld.com,” as invoices and order confirmations are typically sent electronically to the purchaser or accounts payable contact.([cybo.com](https://www.cybo.com/AU-contact/the-resource-group-pty-ltd/Lance%2BDenison?utm_source=openai)) If you can’t locate the documents, contact your internal buyer or marketing team first, as they may hold the original paperwork. You can then reach out to The Resource Group’s accounts department using the contact phone or email listed on prior invoices or online business directories, and provide the transaction date, amount, and your company name so they can resend the invoice.
How do I cancel or change a promotional product order with The Resource Group Pty Ltd?
Because The Resource Group supplies custom-branded items, changes or cancellations usually must be made before artwork is approved and production has begun. Once items are in production or have been printed with your logo, cancellation may not be possible or may incur restocking or labour fees, depending on your agreement. If you need to amend or stop an order, contact your sales representative or the company’s office immediately and reference your quote or order number so they can confirm what is still changeable.
How do I request a refund or dispute a charge from The Resource Group Pty Ltd?
First, confirm the details of the order with the colleague or department that placed it and compare your bank charge against the approved quote and invoice. If you believe you were overcharged, billed twice, or charged for goods not received, contact The Resource Group’s accounts or customer service team with copies of your invoice, proof of payment, and any delivery documentation, and ask for a correction or credit. If you cannot resolve the issue directly or suspect the transaction is unauthorised, contact your bank or card issuer to formally dispute the charge and, if necessary, replace your card.
Why do I see a small or duplicate pending charge from The Resource Group Pty Ltd?
Some card processors place a small temporary authorisation or run a pre‑authorisation for the estimated order value when your card is first taken, especially for custom jobs or phone/email orders. This temporary hold can appear as a separate pending transaction and should drop off automatically once the final invoice amount is captured or the authorisation expires. If a pending amount does not disappear or you see both a hold and a settled charge for the same order, contact The Resource Group’s accounts team and your card issuer to ensure the hold is released correctly.
The charge lists an Australian location, but I’m not in Australia—how could this be my transaction?
The Resource Group Pty Ltd is based in New South Wales, and their merchant descriptor may show “AUS,” “NSW,” or “Glendening/Glendenning” even when orders are placed remotely.([aussie-hours.com](https://aussie-hours.com/north-parramatta/desktop-promotional-products-308020?utm_source=openai)) Many businesses outside Australia purchase branded items from Australian suppliers for events, subsidiaries, or online campaigns. If you or your organisation recently ordered promotional products that shipped from Australia or worked with a vendor using an @trgworld.com address, that international descriptor on your statement is expected; otherwise, treat the charge as suspicious and verify it with colleagues or your bank.