The Running Company

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The Running Company is an Australian specialty running retailer offering premium running shoes, apparel, and gait-analysis-based fitting services for runners of all abilities, both in-store and online.

Hyde Park, South Australia, Australia
therunningcompany.com.au

About The Running Company

The Running Company is an Australian specialty running retailer focused on premium footwear, apparel, and expert fitting services for runners and walkers of all levels. With a key store in Hyde Park, South Australia, and an online store at therunningcompany.com.au, they offer curated running shoes, socks, insoles, apparel, and accessories from major performance brands. A hallmark of The Running Company is its in-store gait analysis and fitting process, where trained staff assess your running style and foot mechanics to recommend the most suitable shoes.

A charge from “THE RUNNING COMPANY”, “RUNNING COMPANY HYDE PARK”, or “THERUNNINGCOMPANY.COM.AU” may appear on your bank or card statement when you make a purchase in-store or online. This can include one-time purchases of shoes or apparel, accessories, gift cards, or items ordered online for delivery or click-and-collect. You may also see separate charges for shipping on online orders, or a temporary pre-authorisation if you placed an order that was later adjusted (for example, if items were out of stock and your total was updated). If you used a Buy Now, Pay Later service (such as Afterpay or a similar provider), the merchant name on your statement may be that provider rather than The Running Company.

If you’re unsure about a Running Company charge, start by checking your email for order confirmations or receipts from therunningcompany.com.au, as well as any in-store paper receipts you may have kept. Review recent online orders, click-and-collect purchases, and any purchases made by family members using your card. If you still have questions, visit therunningcompany.com.au and use their contact or store details page to call or email the Hyde Park store (or the store you visited) with the date, amount, and last four digits of the card used so they can look up the transaction. For disputed or fraudulent charges, contact your bank or card issuer promptly after attempting to clarify the transaction with The Running Company.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Running Company.

  1. THE RUNNING COMPANY\175A QUEENS PARADE\C

Frequently Asked Questions

Why do I see a charge from THE RUNNING COMPANY or THERUNNINGCOMPANY.COM.AU on my statement?

This usually indicates a purchase of running shoes, apparel, accessories, or gift cards made either at a Running Company store (such as Hyde Park, SA) or via their online shop at therunningcompany.com.au. The amount on your statement typically reflects the total including GST and any shipping fees or discounts applied at checkout. If you recently had a gait-analysis fitting and bought shoes or insoles in-store, that purchase will also appear under this merchant name.

What are typical charge amounts from The Running Company?

Common transaction amounts correspond to the cost of premium running shoes and gear—often ranging from moderate to higher price points depending on the brand and model selected. A single pair of running shoes, possibly with socks or insoles, is a frequent purchase pattern and may appear as a rounded amount that includes GST. Online orders may include an additional shipping fee unless you qualified for a free-shipping promotion, which can slightly change the total from the shelf price you remember.

Why is there a pending or temporary charge from The Running Company on my card?

A pending or temporary charge can appear when you place an online order so your bank can verify that funds are available. If your order is modified—such as items being cancelled or stock levels changing—the original authorisation may remain temporarily visible while the final amount is processed. Pending holds typically fall off within a few business days, leaving only the final settled charge on your statement; if a pending amount does not clear, contact your bank or The Running Company for assistance.

Can I be charged multiple times by The Running Company in one day?

You might see multiple charges in a single day if you made more than one transaction—for example, buying shoes in-store and then placing a separate online order, or making a second purchase after your fitting. Another scenario is when an initial authorisation is followed by the final settled charge; in this case the authorisation should disappear once the transaction completes. If you suspect a duplicate charge, compare your receipts with your statement and then contact the store or your bank if a true duplicate appears.

How can I get a copy of my receipt or invoice for a Running Company charge?

For online orders, your receipt is usually emailed to you at the address provided at checkout, and you may be able to retrieve order details by contacting them through therunningcompany.com.au with your name, email, and approximate purchase date. For in-store purchases, the paper receipt given at the time of sale is your primary record, but staff can often look up transactions using the date, amount, and last four digits of your card. Reach out to the Hyde Park store (or the location you visited) by phone or email so they can reissue or confirm your proof of purchase where possible.

Does The Running Company offer subscriptions or recurring billing?

The Running Company primarily operates on a one-time purchase model for products and in-store services, so most customers will not see recurring subscription-style charges. However, you might notice a pattern of similar amounts if you regularly replace your running shoes or shop there frequently. If you ever see repeated charges you don’t recognise (for example, monthly debits with no recent purchases), contact the store and your bank immediately to rule out card misuse.

How do I resolve a problem with my order or request a refund for a Running Company purchase?

If there’s an issue with fit, comfort, or a product fault, contact The Running Company directly—either by visiting the store where you purchased or by using the contact details on therunningcompany.com.au for online orders. Policies can vary by product and condition, but staff will explain your options, which may include an exchange, store credit, or refund in line with Australian consumer law and their store policy. Have your receipt or order confirmation, the card used, and details about the issue ready so they can process your request efficiently.

How can I contact The Running Company about an unfamiliar charge?

Go to therunningcompany.com.au and navigate to their contact or store locations page to find phone and email details for the Hyde Park store or the relevant location. When you reach out, provide the date of the charge, the exact amount, the name on the card, and the last four digits of the card number so they can search their system. If they cannot locate the transaction or confirm it belongs to you, follow up with your bank or card issuer to dispute the charge and secure your account.

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