The Therapy Store

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The Therapy Store is an Australian educational supply and toy retailer specializing in therapy toys, special-needs resources, and learning materials for children and adults of all abilities.

Brunswick East, Victoria, Australia
thetherapystore.com.au

About The Therapy Store

The Therapy Store is an Australian educational supply and toy retailer that specialises in therapy toys, sensory tools, special-needs resources, and learning materials for children and adults of all abilities. Based in Victoria, they supply hospitals, schools, therapists, NDIS participants and families with products that support people with autism spectrum disorder (ASD), ADHD, and other behavioural, learning and developmental challenges. Their range includes sensory toys, occupational therapy tools, educational books and resources, and everyday skill-building aids, and they ship Australia‑wide and to selected international destinations, including the United States and other countries.([thetherapystore.com.au](https://www.thetherapystore.com.au/about-us/?utm_source=openai))

A charge from The Therapy Store on your bank or card statement usually relates to a one‑time online or phone purchase of toys, sensory items, therapy equipment, or educational resources. There is no membership or digital subscription program listed on their site, so recurring monthly fees are uncommon; however, you may see multiple charges if you placed more than one order or if an organisation (such as a school or clinic) used your card to pay an invoice or purchase order. Depending on your bank, you might also see temporary authorisation holds when you first place an order or update your payment details, and if you are outside Australia the transaction may show as an international purchase with currency conversion or foreign transaction fees.

If you don’t recognise a charge, first search your email for an order confirmation or tax invoice from “The Therapy Store” or "sales@thetherapystore.com.au" around the date of the transaction. Next, log into your account on their website (if you created one) to check order history, or ask family members, therapists, or workplaces who might have used your card. If you still have questions, you can contact The Therapy Store directly by phone on +61 3 9380 1127 or by emailing sales@thetherapystore.com.au with your full name, approximate charge amount and date, and they can help identify the order, provide a copy of the invoice, explain any partial shipments or adjustments, and guide you through their returns or problem‑resolution process if needed.([thetherapystore.com.au](https://www.thetherapystore.com.au/faqs/?utm_source=openai))

Bank Statement Variations

11 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Therapy Store.

  1. PAYPAL *ADOBESYSTEM\Level 19 1 York Stre
  2. PAYPAL *BRAGMOMMY\Level 19 1 York Street
  3. PAYPAL *FATJOE\Level 19 1 York Street\40
  4. PAYPAL *LINKEDIN\Level 19 1 York Street\
  5. PAYPAL *METROTRAINS\Level 19 1 York Stre
  6. PAYPAL *OLAAUSTRALI\Level 19 1 York Stre
  7. PAYPAL *QIANTONG\Level 19 1 York Street\
  8. PAYPAL *THERAPYSTOR Sydney AUS
  9. PAYPAL *THERAPYSTOR\Level 19 1 York Stre
  10. PAYPAL *WEBGENIUSPT\Level 19 1 York Stre
  11. THE THERAPY STORE +61393801127 AUS

Frequently Asked Questions

What types of purchases usually result in a charge from The Therapy Store?

Most charges from The Therapy Store come from one‑off purchases of sensory toys, therapy equipment, educational books, or special‑needs resources ordered through their website or by phone. Organisations such as schools, hospitals and clinics may also place purchase orders that are then paid by card, which will appear as a standard retail purchase on your statement.([thetherapystore.com.au](https://www.thetherapystore.com.au/faqs/?utm_source=openai))

Does The Therapy Store have subscriptions or recurring billing?

The Therapy Store operates as a retail store and does not advertise any ongoing subscription or membership plans on its site, so recurring monthly charges are not typical. If you see repeated charges, check whether multiple separate orders were placed (for example, by a therapist, school, or family member using your card) or whether a back‑order or split shipment created more than one transaction. If you still can’t match the pattern of charges to known orders, contact their customer service with the dates and amounts so they can investigate.([thetherapystore.com.au](https://www.thetherapystore.com.au/about-us/?utm_source=openai))

What charge amounts are common for The Therapy Store purchases?

The Therapy Store sells small items such as pencil grips and brushes from around AU$2–$10, mid‑range sensory toys and tools often between AU$10–$40, and larger or specialised items that can be AU$50 or more. Because many customers buy several items at once, total order values commonly range from about AU$30 up to a few hundred dollars, plus any applicable shipping. If you are outside Australia, your bank will convert the Australian dollar amount into your local currency and may add its own foreign transaction fee, which can make the final figure look different from the cart total.([thetherapystore.com.au](https://www.thetherapystore.com.au/shipping?utm_source=openai))

How can I check or cancel an order I think caused this charge?

If you created an online account, log in and check your recent orders to see the status, totals, and items purchased. To query, change or cancel an order, contact The Therapy Store as quickly as possible by phone on +61 3 9380 1127 or email sales@thetherapystore.com.au with your name, order number (if known), and details of the request; they can advise whether the order has already been dispatched and what options are available. Cancelling may not be possible once an order has shipped, in which case their returns policy would apply instead.([thetherapystore.com.au](https://www.thetherapystore.com.au/faqs/?utm_source=openai))

What is The Therapy Store’s refund and returns policy if I’m unhappy with the purchase?

If an item arrives damaged or something is missing, you must contact The Therapy Store within 5 days of receiving the parcel, and in most cases they will organise a replacement or, if that isn’t possible, a similar item or a refund for the affected product. For items that stop working due to a manufacturing fault, some products are covered by warranties of up to 12 months and may be repaired or replaced, with The Therapy Store covering shipping for assessment and return. Change‑of‑mind exchanges are at their discretion, must be requested within 14 days, and the goods must be unopened and in original condition; you’ll usually pay both return and re‑shipping costs. Certain items (such as oral‑motor products, cutlery, drinking items, some textiles, earplugs and putty) cannot be returned for hygiene reasons.([thetherapystore.com.au](https://www.thetherapystore.com.au/faqs/?utm_source=openai))

What payment methods does The Therapy Store accept, and why do I see an authorisation or small temporary charge?

Online, The Therapy Store accepts major credit cards (Visa and Mastercard) and PayPal for payment. When you place an order, your bank or PayPal may place a temporary authorisation hold to verify the card, which can appear as a pending or duplicate charge but usually drops off automatically after a few days if the transaction isn’t completed. Once the order is fully processed and shipped, only the final sale amount should remain on your statement.([thetherapystore.com.au](https://www.thetherapystore.com.au/faqs/?utm_source=openai))

How can I contact The Therapy Store about a charge I don’t recognise?

You can reach The Therapy Store by phone at +61 3 9380 1127 or by emailing sales@thetherapystore.com.au, and there is also a contact form on their website under “Contact Us.” When you get in touch, include your full name, the exact amount and date of the charge, and the last four digits of the card used (but not the full card number) so they can quickly locate any matching order. They can confirm what was purchased, where it was shipped, and discuss options if there has been an error or unauthorised use of your card.([thetherapystore.com.au](https://www.thetherapystore.com.au/form/contact-us/?utm_source=openai))

I’m in the United States—why does the charge from The Therapy Store look higher than my order total?

The Therapy Store charges in Australian dollars, so if you are in the United States or another country your bank or card provider converts the amount into your local currency at its own exchange rate. Many banks also add a separate international or foreign transaction fee, which appears either as a small additional line item or rolled into the total. To confirm, compare the Australian dollar total on your Therapy Store invoice with your statement and check your bank’s policy on international purchase fees.([thetherapystore.com.au](https://www.thetherapystore.com.au/about-us/?utm_source=openai))

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