Tilled

Financial Services95% confidence

Tilled is a fintech company that provides PayFac-as-a-Service, enabling software platforms and marketplaces to embed and monetize payment processing without becoming full payment facilitators themselves.

Boulder, Colorado, United States
tilled.com

About Tilled

Tilled is a Boulder, Colorado–based financial technology company that offers a PayFac-as-a-Service platform for software vendors, SaaS businesses, and marketplaces. Instead of building and maintaining their own complex payment-facilitator infrastructure, these companies can integrate Tilled’s APIs and white‑label tools to onboard merchants, accept card-present and online payments, manage recurring billing, and share in the payment processing revenue. Tilled focuses on developer-friendly integration, transparent economics, and revenue-sharing models that let software platforms capture a significant portion of transaction fees without the traditional compliance and operational burden of being a PayFac.

A charge containing wording like “Merchant1003220422@tilled” on a card statement typically reflects payment processing handled by Tilled on behalf of another business, such as a software platform or service provider you purchased from. In many cases, the underlying merchant is a SaaS product, membership platform, or vertical software system (for example, practice management software, field service software, or industry-specific platforms) that uses Tilled for embedded payments. The descriptor may show a merchant ID or internal reference plus “@tilled,” so the transaction might not list the end merchant’s brand name as clearly as expected.

If you’re unsure about a Tilled-related charge, start by checking recent receipts, invoices, and emails from any software or online services you use around the date of the transaction—especially those where you pay inside an app or portal rather than directly on the business’s own checkout page. Logging into that service’s account/billing area often reveals which processor is used and the exact amount and date. If you still cannot identify the charge, you can contact the software vendor directly using their support details, or reach out to your card issuer and mention that the payment processor is Tilled (a PayFac-as-a-Service provider based in Boulder, Colorado); your bank can provide more detailed merchant information or initiate a dispute if it appears unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tilled.

  1. Merchant1003220422@tilled

Frequently Asked Questions

Why does my card statement show a charge like “Merchant1003220422@tilled”?

That descriptor indicates that the transaction was processed by Tilled’s PayFac-as-a-Service platform on behalf of another business (often a SaaS or online platform). The numeric portion is typically an internal merchant or transaction identifier, while “@tilled” denotes that Tilled is the payment processor, not the end merchant itself.

How can I figure out which business actually charged me through Tilled?

Match the date and amount of the Tilled charge to recent invoices, email receipts, or in‑app payments from services you use—such as software subscriptions, membership platforms, or industry-specific tools. Logging into those services’ billing or payment history sections usually shows the same amount and date, confirming which merchant used Tilled for processing.

Is Tilled a subscription service itself, or is my subscription with another company?

Tilled is not usually the consumer-facing subscription provider; it is the underlying payment infrastructure. Your subscription is almost always with the software platform or service you signed up for, which uses Tilled to process the payments. Any plan changes, cancellations, or billing updates must be done with that service, not directly with Tilled.

How do I cancel recurring charges that are being processed by Tilled?

To stop recurring charges, log into the account for the actual service you’re paying (for example, your SaaS app, membership portal, or online software) and use its billing or subscription settings to downgrade, pause, or cancel. If you can’t locate the account, search your email for sign‑up or receipt messages around the time the charges started, then contact that company’s support team for assistance.

Can I request a refund directly from Tilled for a charge on my card?

Refunds must be requested from the merchant that sold you the product or service, because they control their own refund and cancellation policies. If the merchant approves a refund, they will process it through Tilled’s system, and it will flow back to your card. If you cannot reach the merchant or suspect fraud, contact your card issuer to dispute the transaction.

Why do I see multiple small or temporary Tilled charges on my account?

Some platforms that use Tilled may place small authorization holds (often low-dollar amounts) to verify your card or when updating billing details. These are not final charges and should either disappear or post as a single finalized transaction within a few days. If a temporary hold remains pending for more than a week or converts into an unexpected settled charge, contact the underlying merchant or your card issuer.

What types of businesses commonly use Tilled, and are there common charge amounts?

Tilled is commonly used by B2B and vertical SaaS platforms—such as field service software, practice or clinic management systems, professional services platforms, and membership or booking systems. Charge amounts vary widely and are determined by the merchant (subscription fees, usage-based billing, or one-time invoices) rather than by Tilled itself.

How can I verify that a Tilled charge is legitimate or get further help?

First, verify the charge details against your own records: confirm the date, amount, and any corresponding invoices or receipts from services you use. If you still can’t identify it, contact the service providers you suspect may be involved and ask whether they use Tilled as a payment processor. If no one recognizes the transaction and you suspect fraud, immediately contact your bank or card issuer to report the charge and request a dispute or card replacement if necessary.

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