About Total Tools
Total Tools is a large Australian retailer specialising in professional-grade tools, machinery, and accessories for tradespeople, contractors, and serious DIY users. Operating through a network of franchised and company-owned stores across Australia, they sell hand tools, power tools, air tools, storage, safety gear, and jobsite equipment from major brands, as well as consumables like drill bits, blades, and abrasives. Customers can shop in-store or online at totaltools.com.au, use Click & Collect, and access trade-focused services such as bulk orders and account-based purchasing through local stores.
A Total Tools charge may appear on your bank or card statement after making a purchase in one of their stores, placing an order via totaltools.com.au, or using services such as Click & Collect or special orders. You might see a charge for a one-off purchase (e.g. a tool, accessory, or piece of equipment), a deposit or pre-authorisation for a back-ordered or special-order item, or a payment processed through a stored card on an in-store or trade account. Some banks also show temporary authorisation holds—sometimes small test amounts or the full purchase value—when you place an online order; these typically convert to a final charge or drop off within a few business days. If you joined their (free) Insider rewards program, the charge will still appear as a standard retail transaction, not a recurring subscription.
If you’re unsure about a Total Tools charge, start by checking your email for an order confirmation or tax invoice from totaltools.com.au around the date and amount of the transaction, and look for any recent in-store visits where you might have used tap-and-go with this card. You can also log into your online account on totaltools.com.au (if you created one) to view order history and receipts. For questions, contact your local Total Tools store (details are on the website’s Store Locator) or use the Contact Us form on totaltools.com.au with the date, amount, and last four digits of the card used so they can look up the sale. Common issues—such as duplicate charges, pending authorisations that haven’t dropped off, or returns not yet refunded—are usually resolved by providing proof of purchase and allowing a few business days for bank processing.