True Partners

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True Partners is an online casino affiliate program that manages marketing and player acquisition for several iGaming brands, including TrueFlip, Emojino, and Lucky Nova, offering revenue-share, CPA, and hybrid deals to affiliates.

Kyiv, Ukraine
truepartners.io

About True Partners

True Partners is an online casino affiliate program based in Kyiv, Ukraine, operating at truepartners.io. They manage marketing and player acquisition for several iGaming brands, including TrueFlip, Emojino, Lucky Nova, and other associated online casinos and betting sites. True Partners itself does not run the casino games or handle day‑to‑day player accounts, but works on the business side to attract new players and share revenue with webmasters, streamers, and other marketing partners.

A True Partners–related charge on your bank or card statement usually appears when you have registered, deposited, or played at one of the casinos in their network, such as TrueFlip, Emojino, or Lucky Nova. In some cases, the billing descriptor may show the network/processor name (e.g., "TRUEPARTNERS" or a similar variation) rather than the specific casino brand you recognize. Charges may be one‑time deposits, recurring subscription‑style payments for automated deposits, bonus or promotional package purchases, or follow‑up charges after a trial bonus or free‑spin promotion that required adding a payment method.

To verify the charge, first log into the casino account(s) you’ve recently used (TrueFlip, Emojino, Lucky Nova, etc.) and review your transaction history and email receipts around the charge date. Look for any deposits, bonus package purchases, or auto‑reload settings that match the amount. If you still have questions, contact the specific casino’s customer support via live chat or email listed on their website, and provide the exact transaction date, amount, and the billing descriptor as it appears on your statement. If you cannot identify the charge at all, contact your bank or card issuer to dispute unauthorized transactions and request that they block further gambling‑related payments if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to True Partners.

  1. TRUE PARTNERS INVESTME CASINO AUS

Frequently Asked Questions

Why do I see a charge from True Partners instead of the casino name (e.g., TrueFlip or Emojino)?

True Partners manages marketing and payment routing for several casino brands, so some deposits or payments to those casinos may be processed under the umbrella name "TRUEPARTNERS" or a similar descriptor. Even though you played at TrueFlip, Emojino, Lucky Nova, or another connected brand, the processor name that appears on your bank or card statement can show the network name rather than the specific casino. Check your recent activity on those sites around the charge date to match the amount and time.

What types of transactions from True Partners or its casinos typically appear on my statement?

Most True Partners–related charges are player deposits to partner casinos, purchases of welcome/bonus packages, or auto‑reload/recurring deposit arrangements you enabled in your casino account. You may also see small test or verification charges when you first add a card or payment method, which are usually reversed quickly. The descriptor might include wording like "TRUEPARTNERS," "TRUEFLIP," "EMOJINO," or a generic gaming/payment processor name.

Does True Partners offer subscriptions or recurring billing for casino deposits?

True Partners itself does not sell subscriptions to players, but some casinos in their network may offer recurring or "auto‑reload" deposit options. If you enabled an automatic deposit feature (for example, a fixed amount every week or month) within TrueFlip, Emojino, Lucky Nova, or another partner brand, those repeat deposits can show up with a True Partners–related descriptor. To stop these, log into your casino account and disable any auto‑deposit or recurring payment settings in the cashier/banking section.

How can I cancel or stop future charges related to True Partners casinos?

Log into the specific casino account where you played (such as TrueFlip, Emojino, or Lucky Nova) and go to the cashier, payment, or account settings section. Turn off any auto‑reload, recurring deposit, or saved payment instructions, and consider requesting self‑exclusion or account closure if you no longer wish to play. If you cannot access your account, contact that casino’s customer support by live chat or email and ask them to disable further charges on your payment method. You can also contact your bank or card issuer to block additional gambling transactions if necessary.

How do I request a refund or dispute a charge associated with True Partners?

Refunds and charge questions are handled by the individual casino where the transaction occurred, not True Partners directly. First, log into the relevant casino (TrueFlip, Emojino, Lucky Nova, etc.) and check your transaction history, then contact their support with the transaction ID, date, and amount to ask about a refund or correction. If you believe the charge is fraudulent or your account was compromised, immediately notify both the casino and your bank or card issuer and request a formal dispute or chargeback according to your card’s policies.

Are there common amounts or patterns for True Partners–related charges?

True Partners–connected casinos typically accept deposits in rounded amounts such as €10, €20, €50, or the equivalent in your currency, and welcome packages may appear as one or more deposits in quick succession. You might also see multiple small charges on the same day if you made several deposits while playing. Compare the amounts and timestamps on your statement with your casino session history and email confirmations to confirm these are your own deposits.

Why do I see a small pending or $0/€0 charge related to True Partners or one of its casinos?

A small or zero‑value pending charge usually indicates a payment authorization hold used to verify that your card is valid when you first add it or update it in the casino cashier. These verification holds are typically for a very low amount (sometimes $0, $1, or a similar small sum) and are automatically reversed by your bank within a few business days. They should not result in a permanent debit, but you can confirm this in your online banking or by contacting your bank.

How can I contact support if I don’t know which True Partners casino the charge came from?

Start by checking the exact descriptor text on your statement, as it may include a shortened brand name (such as "TRUEFLIP" or "EMOJINO") or a support URL. Review your email inbox for welcome emails or deposit confirmations from casinos you’ve used recently; those emails include direct support contacts and transaction details. If you still cannot identify the source, contact your bank for the full merchant descriptor and then reach out to the suspected casino’s support via their official website, providing the full line from your statement so they can trace it.

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