Up & Running

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Up & Running is a specialist running retailer offering running shoes, apparel, and accessories through physical stores and an online shop.

Harrogate, North Yorkshire, United Kingdom

About Up & Running

Up & Running is a specialist running retail group focused on serving runners of all levels with technical footwear, clothing, and accessories. Founded in 1992, the company has grown from a single store into a multi‑location chain with dozens of shops across the UK and an e‑commerce site that stocks products from major brands such as Brooks, ASICS, Saucony, Mizuno, Garmin and others. Their staff are known for providing gait analysis and personalised shoe fitting to help customers select the right gear for their running style and goals. ([en.wikipedia.org](https://en.wikipedia.org/wiki/Up_%26_Running?utm_source=openai))

A charge labelled “SP UP RUNNING” likely relates to a purchase of running shoes, apparel, accessories, or related equipment made either in one of their stores or via their online shop, with the “SP” indicating a Shopify or similar payment‑processing prefix rather than the merchant itself. This could be a one‑time in‑store purchase, an online order, or a repeat purchase if you regularly buy running gear. In some cases, small test or pending amounts may appear temporarily when a card is first authorised for an online transaction.

If you’re unsure about a charge, first check your email for receipts from Up & Running and review recent online orders on their website account if you have one. Comparing the transaction date and amount with your in‑store receipts can also help confirm the purchase. If something still looks wrong, contact Up & Running directly via their website or by calling a nearby store, and provide the date, amount, and last four digits of your card so they can look up the transaction. As with any unfamiliar descriptor, you can also speak to your bank or card issuer, who can clarify the merchant information on their side and help dispute unauthorised transactions if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Up & Running.

  1. SP UP RUNNING

Frequently Asked Questions

Why does my bank statement show a charge from “SP UP RUNNING”?

The “SP” prefix likely refers to a payment processor such as Shopify, and the actual merchant is Up & Running. This usually indicates you bought running shoes, apparel, or accessories either in one of their UK stores or via their online shop around the transaction date.

What types of purchases typically result in a charge from Up & Running?

Most charges from Up & Running are for one‑time purchases of running shoes, clothing, accessories (such as hydration packs, socks, or GPS watches), or online orders shipped to your address. They are not generally a subscription service, so recurring monthly charges would be unusual and worth investigating.

How can I verify what I bought from Up & Running for this card charge?

Check your email for an order confirmation or till receipt from Up & Running on or near the transaction date, and review your account order history if you created an online account at upandrunning.co.uk. You can also compare the amount to receipts from any recent in‑store visits.

Does Up & Running place small temporary authorisation holds on my card?

If you ordered online, their payment processor may place a temporary authorisation hold to verify your card before capturing the final amount. These holds can appear as pending charges and usually disappear or are replaced by the final sale within a few days, depending on your bank.

How do I request a refund or exchange for an item bought from Up & Running?

To request a refund or exchange, refer to the returns policy on upandrunning.co.uk and follow the instructions for posting items back or returning them in‑store. Typically you’ll need your receipt or online order number, the item in resalable condition, and to be within the stated returns window. For online orders, you can usually initiate a return via your account or by contacting customer service.

Can I cancel or change an online order I placed with Up & Running?

If your order has not yet been dispatched, Up & Running may be able to cancel or amend it. Contact them as soon as possible using the contact details on their website, quoting your order number and the email address used for the purchase. Once an order has shipped, you will normally need to follow the returns process instead.

How do I contact Up & Running about an unfamiliar or duplicate charge?

Visit upandrunning.co.uk and use their contact form or listed phone numbers for your nearest store. Provide the transaction date, amount, and the last four digits of the card used so they can search their system. If they cannot find the transaction or confirm it is not theirs, contact your bank to investigate and, if needed, dispute the charge.

Does Up & Running offer any loyalty or discount programmes that might affect the charge amount?

Many Up & Running locations and the online shop run occasional promotions, sale pricing, and loyalty incentives, which can make the final charge lower than the original ticket price. If the amount seems unexpectedly low or rounded, check whether you applied a discount code, loyalty reward, or purchased a sale item.

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