About Upgrade, Inc.
Upgrade, Inc. is a fintech company that provides consumer credit and banking products primarily online and via its mobile app. Its offerings include personal loans, ‘Upgrade Card’ lines of credit with installment-style repayment, rewards checking and savings accounts, and tools to help consumers monitor and build their credit. Upgrade positions itself as a lower-cost, more transparent alternative to traditional credit cards and personal loans, with a strong focus on predictable payments and financial wellness.
A charge from Upgrade, Inc. on your card or bank statement is typically related to loan disbursements or repayments, Upgrade Card purchases, balance transfers, or associated fees such as interest or late fees. You may also see ACH debits for scheduled monthly loan or card payments, or small test transactions when linking a bank account for payments. If you recently applied for or opened an Upgrade personal loan, Upgrade Card, or checking/savings account, any recurring monthly or periodic charges are likely tied to those products.
To verify or resolve questions about an Upgrade charge, log into your Upgrade account via their website or mobile app and review your loan, card, or account activity and statements. Compare the transaction date and amount with your payment schedule or recent card purchases. If something doesn’t match, you can contact Upgrade customer support using the contact options listed in your account or on their website. For disputed or unauthorized charges, notify both Upgrade and your bank or card issuer promptly and keep any related emails, statements, or loan documents for reference.