Question 1

What does a charge labeled “FC Upper Canada” mean on my statement?

Accepted Answer

A charge labeled “FC Upper Canada” most likely refers to a transaction made at Upper Canada Mall in Newmarket, often from the food court (“FC”) or one of the food vendors or kiosks within the mall. Check where you ate or shopped in the mall on that date to match the amount to a specific purchase.

Question 2

Why is the merchant name showing as Upper Canada instead of a specific store or restaurant?

Accepted Answer

Some mall retailers or food court vendors process payments under a central mall or shared merchant account, which can cause the descriptor to appear as “Upper Canada” or “Upper Canada Mall” rather than the individual store name. This is common for kiosks, smaller vendors, and some food court outlets.

Question 3

Can Upper Canada Mall process recurring or subscription charges?

Accepted Answer

Upper Canada Mall itself does not typically run consumer subscription services; most charges are one‑time, in‑person purchases. If you see repeated charges, it’s more likely that a specific retailer within the mall (such as a gym, beauty service, or mobile provider kiosk) has set up recurring billing. Contact that retailer directly or log into your account with them to manage or cancel any ongoing services.

Question 4

How can I request a refund for a purchase made at Upper Canada Mall?

Accepted Answer

Refunds are handled by the individual store or restaurant where you made the purchase. Locate your receipt or bank record with the transaction date and amount, then visit or contact that retailer’s location in Upper Canada Mall. Each merchant has its own return and refund policy, so you’ll need to follow their specific rules on time limits, condition of goods, and proof of purchase.

Question 5

How do I contact Upper Canada Mall about a questionable card charge?

Accepted Answer

You can contact Upper Canada Mall’s guest services or management office using the phone number and contact form listed on uppercanadamall.com. Provide the transaction date, exact amount, and the descriptor from your statement so staff can help you determine which tenant or system processed the charge.

Question 6

Are small or temporary charges from Upper Canada Mall normal?

Accepted Answer

Some vendors and payment terminals may place a small temporary authorization hold to verify your card, especially for contactless or pre-pay services. These holds are usually reversed within a few days and replaced by the final purchase amount. If a small pending amount from “Upper Canada” doesn’t post or disappears, it was likely just an authorization.

Question 7

How can I verify which store in Upper Canada Mall charged my card?

Accepted Answer

Compare the transaction date, time (if available from your bank), and amount with your visit to the mall—think about where you shopped or ate for that value. If you still can’t identify it, contact guest services at Upper Canada Mall with the details, or speak with your card issuer, who may have additional transaction data like terminal IDs that can be matched to a tenant.

Question 8

What should I do if I don’t recognize any recent visit to Upper Canada Mall but see this charge?

Accepted Answer

If you haven’t visited Upper Canada Mall or nearby retailers on the date shown, treat the transaction as potentially unauthorized. Immediately contact your card issuer to report the charge, request more information, and, if necessary, dispute it or cancel your card. You can also alert Upper Canada Mall’s management so they are aware of any potential card fraud occurring on their premises.

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