Vintage Cellars

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Vintage Cellars is an Australian retail chain specializing in wine, beer, spirits, and premium liquor products.

Melbourne, Victoria, Australia
vintagecellars.com.au
Owned by Coles Group

About Vintage Cellars

Vintage Cellars is a well-known Australian retail liquor chain that specialises in wine, beer, spirits, and premium alcoholic beverages. Part of the Coles Group, it operates both physical bottle shops across Australia and an online store at vintagecellars.com.au, with its support office based in Melbourne, Victoria. The retailer focuses on curated and often premium selections, including local and imported wines, craft beers, aged whiskies, and other specialty spirits, along with regular promotions and a loyalty program linked to Coles brands.

A Vintage Cellars charge can appear on your bank or card statement after you make a purchase in-store, order online for delivery or Click & Collect, or buy digital gift cards through their website. Most charges are one‑off transactions for alcohol or related products; you might also see a separate charge for delivery or service fees on online orders. In some cases, you may notice a temporary pre-authorisation hold (often when placing an online order or using certain payment methods) that later adjusts to the final transaction amount once your order is picked, packed, and confirmed.

If you’re unsure about a Vintage Cellars charge, first check recent receipts, email order confirmations from vintagecellars.com.au, or digital wallet transaction histories for matching dates and amounts. Log in to your Vintage Cellars/Coles Online account to review past orders, or contact the store where you believe you shopped—store details are usually on the receipt and on the website’s store locator. For billing or refund questions, you can reach Vintage Cellars customer service via the contact form or help section on vintagecellars.com.au, or by calling Coles Group Liquor customer support; your bank can also help investigate unfamiliar charges if you suspect error or fraud.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vintage Cellars.

  1. V/CELLARS 3866 RICHMOND AUS

Frequently Asked Questions

Why is there a Vintage Cellars charge on my card when I only remember shopping at Coles or Liquorland?

Vintage Cellars, Coles, and Liquorland are all part of the Coles Group, but each brand typically appears separately on your statement. If your transaction took place inside a Vintage Cellars-branded store or you ordered from vintagecellars.com.au, the charge will usually show as “VINTAGE CELLARS” or a similar descriptor. Check the address on your receipt or your online order history to confirm which banner store processed the sale.

Does Vintage Cellars have subscriptions or recurring charges?

Vintage Cellars does not generally operate subscription-style recurring billing for standard customers; most purchases are one-off transactions in-store or online. Their loyalty or rewards programs are free to join and do not typically generate recurring fees. If you see multiple regular charges, review your online account and email confirmations to ensure they relate to separate orders, and contact customer service if you suspect an error.

What are common amounts I might see from a Vintage Cellars transaction?

Common Vintage Cellars charges can range from smaller amounts (around AUD $10–$40) for a bottle of wine or a six-pack, up to higher values (AUD $80–$300 or more) for mixed cases, premium spirits, or larger orders. Online orders may show a separate or combined amount that includes delivery or same-day shipping fees where applicable. Always compare the exact charge with your itemised receipt or online order confirmation to verify it matches your purchase.

Why do I see a pending or duplicate Vintage Cellars charge on my statement?

When you place an order online, your bank may show a temporary pre-authorisation hold to verify your card, which can look like a duplicate or pending Vintage Cellars charge. Once your order is confirmed and picked, the hold is adjusted to the final purchase amount and any unused portion is released by your bank within a few business days. If a pending authorisation does not drop off after your bank’s normal timeframe, contact both your bank and Vintage Cellars support with the transaction details.

How can I cancel or change a Vintage Cellars online order after I’ve been charged?

If you placed an online order via vintagecellars.com.au and need to cancel or amend it, log into your account and check the order status under your order history. If the order is still being processed, you may be able to request changes by contacting customer service or the nominated store as soon as possible, as orders close to dispatch or collection may not be editable. Any approved cancellations or item removals will typically be refunded to your original payment method according to their liquor refund policy.

How do I request a refund or return for a Vintage Cellars purchase I don’t recognise or am unhappy with?

For in-store purchases, visit the Vintage Cellars store listed on your receipt with the product and proof of purchase; staff can advise on eligibility for a refund or exchange under Coles Liquor’s returns policy. For online orders, use the help or contact section on vintagecellars.com.au, quoting your order number, transaction date, and the last four digits of the card charged. If you believe the charge is fraudulent or you have no associated receipt or order, notify both Vintage Cellars customer support and your bank promptly to initiate an investigation.

How can I find the receipt or invoice for the Vintage Cellars charge I’m seeing?

For in-store purchases, your receipt is the printed docket you received at checkout; some stores can reprint recent receipts if you provide the card used, date, and approximate time. For online purchases, log in to vintagecellars.com.au and view your order history to download invoices or check email confirmations sent at the time of purchase (including your spam or promotions folders). Matching the transaction date and exact amount to these records is the fastest way to confirm what the charge relates to.

How do I contact Vintage Cellars about a billing or charge issue?

Go to vintagecellars.com.au and navigate to the Help or Contact Us section, where you can submit an enquiry form including your order number, transaction amount, and the last four digits of your card. You can also contact Coles Liquor customer support using the phone number listed on the website, or speak directly with your local Vintage Cellars store for in-store purchase queries. Providing as much detail as possible—date, time, store location, and receipt or order number—will help them quickly locate and resolve your billing issue.

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