Web Active Corporation Pty Ltd

Financial Services95% confidence

Web Active Corporation Pty Ltd, trading as eWAY, is an Australian payment gateway and omnichannel payment provider that processes online and in‑person credit card transactions for businesses.

Bowen Hills, Queensland, Australia
eway.com.au
Owned by Global Payments Inc.

About Web Active Corporation Pty Ltd

Web Active Corporation Pty Ltd, trading as eWAY, is an Australian-based payment gateway and omnichannel payment provider headquartered in Bowen Hills, Queensland. eWAY supplies the technology that lets online stores, apps, and in‑person businesses securely process Visa, Mastercard, American Express and other card payments. They work behind the scenes for thousands of merchants across Australia, New Zealand and other regions, providing tools for real-time payment processing, tokenisation, fraud screening, and recurring billing.

A charge from “Web Active Corporation Pty Ltd”, “WEB ACTIVE CORP”, “eWAY” or a similar descriptor usually means that your card was used at a business that processes payments through the eWAY gateway. eWAY itself does not normally sell products directly to consumers; instead, it bills your card on behalf of another company (for example, an online store, subscription service, charity, or booking site). The charge could relate to a one‑time purchase, a recurring subscription, a membership fee, a booking or ticketing transaction, or an automatic renewal. In some cases you might see a small temporary authorisation or a $0/$1 test amount when a merchant using eWAY verifies your card details during sign‑up or before charging a larger amount.

To verify the charge, first review recent emails, order confirmations, app purchases, or booking receipts around the date of the transaction and look for the amount and date that match the charge. Often the statement descriptor will include part of the underlying merchant’s name alongside “eWAY” or “WEB ACTIVE”, which can help you identify who actually billed you. If you still can’t recognise the transaction, visit eway.com.au and use their Support or Contact options with the full statement description, date, amount, and the first/last 4 digits of your card; they can usually identify the merchant who processed the payment. For refunds, cancellations, or subscription changes, you’ll typically need to contact the underlying business directly, as eWAY processes payments on their behalf and cannot change or cancel your contract with that merchant.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Web Active Corporation Pty Ltd.

  1. Web Active Corporation P Phillip AU

Frequently Asked Questions

Why does my bank statement show a charge from Web Active Corporation Pty Ltd or eWAY when I didn’t buy anything from them directly?

Web Active Corporation Pty Ltd (eWAY) is a payment gateway, not a retail store. Your card was charged by a business that uses eWAY to process payments, so the statement may show “WEB ACTIVE CORP”, “eWAY”, or a similar descriptor instead of (or as well as) the store’s name. Check the full statement line for extra text that may include the merchant’s trading name, website, or phone number. Matching the date and amount with recent online orders, subscriptions, or bookings will usually reveal which business used eWAY to charge your card.

What are common charge amounts or patterns for payments processed via eWAY?

Because eWAY is only the processor, charge amounts are set by each individual merchant and can range from small digital purchases (e.g. $1–$10) to larger invoices, bookings, or memberships. You might see a single one‑off amount for a purchase, or a repeating pattern (for example, monthly, quarterly, or annually) if you signed up for a subscription or membership. Some services using eWAY also offer free trials that roll into a recurring fee after the trial period, which may explain an unexpected new recurring charge.

Why do I see a small $0 or $1 charge or a temporary hold from eWAY or Web Active Corporation Pty Ltd?

Many merchants using eWAY place a small authorisation hold (often $0 or $1) to verify that your card is valid before processing a larger payment or activating a subscription. This is not a real charge and should either disappear from pending transactions or drop off your account within a few business days. If the small amount actually posts and does not reverse, check any recent sign‑ups or bookings and contact the merchant or your bank if you still believe it is incorrect.

How do I cancel a subscription or recurring payment that is processed through eWAY?

eWAY cannot cancel subscriptions on your behalf because your agreement is with the underlying merchant, not with Web Active Corporation Pty Ltd. To stop recurring charges, you must cancel directly with the business that is providing the service—usually via your online account settings, an app, or their customer support team. Once they cancel your plan in their system, future payments through eWAY should stop automatically. Keep written confirmation (such as an email) of the cancellation in case you need to dispute later charges with your bank.

How can I request a refund for a charge that was processed by eWAY?

Refunds must be issued by the merchant that sold you the product or service, as they control the order and refund policy; eWAY only transmits the payment. Locate the business name from your receipt, confirmation email, or the extra text in the statement descriptor, then contact that merchant to ask for a refund under their terms and conditions. If the merchant confirms a refund, it will usually appear back on your card within 3–10 business days, depending on your bank. If you cannot identify or reach the merchant, you may contact your bank to discuss a transaction dispute or chargeback.

How can I contact eWAY if I still can’t identify the merchant behind this charge?

Go to eway.com.au and use the Support or Contact section to reach their customer service team via web form or other listed channels. Provide the exact statement description, charge date, currency, amount, and the first and last four digits of your card so they can look up the transaction. While eWAY cannot discuss the full details of your purchase, they can usually tell you which merchant processed the payment so you know whom to contact for refunds or cancellations.

What if I see multiple unexpected eWAY or Web Active Corporation Pty Ltd charges in a row?

Multiple charges can occur if a merchant retries a failed payment, splits an order into several transactions (for example, partial shipments), or if you have more than one active subscription with businesses that all use eWAY. First, review each charge’s exact date and amount and compare them to any services, memberships, or invoices you might have. If you still can’t match them, contact the merchants you suspect may be involved, then reach out to eWAY via their website or your bank to investigate potential duplicate or fraudulent transactions.

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