Whitworths Marine & Leisure

Retail90% confidence

Whitworths Marine & Leisure is an Australian marine chandlery and retail chain selling boating, sailing, and leisure marine equipment and accessories.

Brookvale, NSW, Australia
whitworths.com.au

About Whitworths Marine & Leisure

Whitworths Marine & Leisure is a specialist Australian marine chandlery and retail chain focused on boating, sailing, fishing, and general marine leisure gear. With stores across Australia and a comprehensive online shop at whitworths.com.au, they sell items such as safety equipment, lifejackets, electronics, navigation gear, rope and hardware, anchors and chain, inflatables, fishing accessories, and general boat maintenance products. Their head office is based in Brookvale, NSW, and most card payments are processed through their central or online systems, even when you shop in-store.

A Whitworths Marine & Leisure charge may appear on your bank or card statement after you make a purchase in one of their physical stores, place an order on whitworths.com.au, or pay for phone/email orders that are processed through their payment terminal. The charge could relate to a one‑off purchase of marine equipment, a click‑and‑collect order, an online order that has just shipped, or a backordered item that has just been billed. You may also see temporary authorization holds when you first place an online order, update your card details, or if a payment is verified before dispatch; these typically drop off and are replaced by a final, settled transaction for the correct amount.

If you’re unsure about a Whitworths Marine & Leisure charge, start by checking recent in‑store receipts, online order confirmations, and emails from whitworths.com.au (including your spam or promotions folder). Compare the date and amount on your statement with any recent purchases you or family members might have made for boating or marine gear. For further help, you can contact Whitworths via the contact details on their website, call your local store or the Brookvale head office, and provide the transaction date and amount so they can look it up. If the charge appears incorrect, Whitworths can usually resend invoices, explain partial shipments or backorders, or advise on returns and refunds; if you still suspect fraud, contact your bank to dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Whitworths Marine & Leisure.

  1. WHITWORTHS NAUT W PL BROOKVALE AUS

Frequently Asked Questions

Why does my bank statement show a charge from WHITWORTHS MARINE & LEISURE or WHITWORTHS.COM.AU?

This usually indicates you (or someone with access to your card) purchased boating or marine equipment either in a Whitworths store or via their website, whitworths.com.au. Statement descriptors may appear as variations such as “WHITWORTHS MARINE LEIS BROOKVALE”, “WHITWORTHS MARINE & LEISURE”, or “WHITWORTHS.COM.AU” depending on your bank and whether the purchase was online or in‑store.

Does Whitworths Marine & Leisure have subscriptions or recurring charges?

Whitworths Marine & Leisure primarily processes one‑time retail purchases and does not typically offer subscription or membership billing like streaming or software services. If you see multiple charges, they are usually separate purchases (for example, several online orders or in‑store visits), or charges for backordered items that were billed when stock became available. Review your email receipts or online account history to confirm each transaction.

Why do I see two Whitworths charges or both a pending and a posted transaction?

When you order online, Whitworths’ payment gateway may place a temporary authorization hold to confirm your card has sufficient funds. Once your order is confirmed and dispatched, the final transaction is processed, and the initial authorization should drop off within a few business days. If both amounts remain posted after several days or if the amounts differ, contact Whitworths with your order number and your bank for clarification.

How can I get a copy of my Whitworths receipt or invoice for this charge?

If you ordered online, log in to your account at whitworths.com.au and check your order history to download or print invoices. For in‑store purchases, you can contact the store you visited or the Brookvale head office and provide the transaction date, amount, and last four digits of the card used so they can attempt to locate the receipt. Keeping your original paper receipt or emailed order confirmation will make resolving any billing questions faster.

How do I return items or request a refund for a Whitworths Marine & Leisure purchase?

Whitworths generally allows returns of unused items in resaleable condition within a reasonable period, subject to their returns policy and proof of purchase. For online orders, follow the Returns or Customer Service instructions on whitworths.com.au or contact them by phone or email before sending anything back. For store purchases, bring the item and receipt to the store where you bought it; staff can advise whether a refund, exchange, or store credit is available based on the condition of the product and Australian consumer law.

Can I cancel or change my Whitworths online order after I’ve been charged?

Order changes or cancellations are sometimes possible if your order has not yet been packed or dispatched. Contact Whitworths customer service or the store fulfilling your click‑and‑collect order as soon as possible with your order number to request changes. If the order has already shipped, you may need to follow their returns process instead once the goods arrive.

Why is the amount of the Whitworths charge different from what I expected?

Differences can occur if your order included items that were out of stock (and later backordered), if shipping or handling fees were added, or if discounts, gift cards, or price matches were applied at checkout. For online orders, check the detailed order confirmation and invoice in your Whitworths account or email. If the billed amount still doesn’t match, contact Whitworths with your order details so they can explain the breakdown or correct any error.

How do I contact Whitworths Marine & Leisure about an unknown charge?

Go to whitworths.com.au and use the Contact Us page to find phone numbers and email addresses for customer service and individual stores, including their Brookvale, NSW head office. Have your bank statement handy with the exact transaction date, amount, and the name as it appears on your statement so staff can look up the payment. They can confirm which order or receipt it relates to and advise on refunds, returns, or next steps if you do not recognize the purchase.

This merchant is in the Retail category

Browse all

Related Merchants

Shoe Express
Shoe Warehouse
Costco Wholesale
The Warehouse
Target

Compare Whitworths Marine & Leisure

vsShoe ExpressvsShoe WarehousevsCostco Wholesale

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you