About Xoom
Xoom is an international digital money transfer service that enables individuals to send funds to family and friends abroad, pay utility and other bills in foreign countries, and reload mobile phones in supported markets. Accessible via web and mobile apps, Xoom offers bank deposits, cash pickup, and, in some locations, home delivery of funds. Xoom is operated as a PayPal service and focuses on fast cross-border remittances with transparent fees and exchange rates.
A charge from “Xoom.com” on your card or bank statement typically means you initiated (or someone with access to your account initiated) a money transfer, bill payment, or mobile reload through Xoom. Charges may include the transfer principal amount plus Xoom’s service fee, and in some cases there may be small variations due to exchange rate finalization. You might also see multiple charges if you sent more than one transfer or if an initial attempt failed and was retried.
If you don’t recognize a Xoom charge, first log into your Xoom or PayPal account (if linked) and review your transaction history and email confirmations for the same date and amount. Check with family members who might have used your payment method to send money. For unresolved questions, contact Xoom customer support via their help center or phone support listed on their website, providing the exact date, amount, and last four digits of the card used. You can also contact your card issuer or bank to dispute unauthorized transactions after attempting to resolve it with Xoom.