Question 1

Why do I see a charge from Zbooni on my card statement instead of the store’s name?

Accepted Answer

Zbooni acts as the payment processor and social commerce platform for many small and medium businesses. When you pay through a Zbooni payment link or checkout, the transaction may appear on your statement as “ZBOONI” because they are the payment facilitator, even though the purchase was from another merchant.

Question 2

How can I figure out which merchant used Zbooni to charge my card?

Accepted Answer

Compare the transaction date and amount with recent purchases made through WhatsApp, Instagram, or online payment links. Check your email, SMS, or chat history for invoices or payment confirmations that mention Zbooni or have the same amount and date. The merchant’s name and contact details are usually listed on that invoice or confirmation page.

Question 3

Can I get a refund for a purchase processed via Zbooni?

Accepted Answer

Refunds are handled by the merchant that sold you the product or service, not directly by Zbooni. Contact the merchant using the details on your receipt or invoice and request a refund; once they approve and initiate it through their Zbooni dashboard, the amount will be returned to your card according to your bank’s processing times.

Question 4

Does Zbooni offer subscriptions or recurring charges?

Accepted Answer

Zbooni itself is primarily a platform for one‑time and invoice-based payments, but some merchants may use it to collect recurring payments (for example, monthly services or memberships). If you see repeating Zbooni charges in similar amounts and intervals, check with the merchant to confirm whether you are enrolled in a recurring plan and how to cancel it if desired.

Question 5

How do I cancel a service or subscription that is billed through Zbooni?

Accepted Answer

You must cancel directly with the merchant providing the service, as they control billing and any recurring charges. Use the contact details from your invoice, receipt, or their website to request cancellation. Once they stop billing you through Zbooni, no further Zbooni transactions should appear on your statement.

Question 6

What should I do if I suspect a fraudulent Zbooni charge?

Accepted Answer

First verify that no family member or colleague with access to your card made a purchase via a Zbooni payment link. If you still don’t recognize the transaction, contact your bank or card issuer immediately to report the charge and follow their dispute process. You can also reach out to Zbooni through their website with the transaction date, amount, and any reference details so they can help identify the underlying merchant.

Question 7

Why is there a small or pending Zbooni transaction on my account?

Accepted Answer

Some merchants using Zbooni may place a small authorization hold to verify that your card is valid before completing a purchase or booking. These authorizations can appear as pending charges and typically drop off or adjust to the final transaction amount within a few days, depending on your bank’s policies.

Question 8

How can I contact Zbooni for support about a payment?

Accepted Answer

Visit zbooni.com and use their support or contact options—typically a help form or email address—to share your concern. Provide the last four digits of your card, transaction date, amount, and any reference number from your bank so they can help identify the merchant and advise you on next steps.

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