Zeller

Financial Services95% confidence

Zeller is an Australian financial services and digital payments company that provides EFTPOS terminals, business transaction accounts, and payment tools for merchants.

Melbourne, Victoria, Australia
myzeller.com

About Zeller

Zeller is an Australian financial technology company focused on providing modern payment and banking solutions for businesses. Its product suite includes EFTPOS terminals, online payment links, invoicing tools, business transaction accounts, and corporate debit cards, all designed to help merchants accept card payments and manage their finances from a single platform. Zeller primarily serves small and medium-sized businesses across industries such as hospitality, retail, professional services, and not‑for‑profits.

A Zeller-related charge on your bank or card statement typically appears when you make a payment at a business that uses Zeller’s terminals or online payment services to process transactions. In many cases, the descriptor may show as “Zeller” or abbreviations like “ZLR” followed by the merchant name, or in some cases just “Zeller” if the underlying business name is not fully passed through by the terminal or your bank. Charges may represent in‑store card payments, online invoice payments, tap‑to‑pay transactions, or card-on-file debits processed via Zeller’s payment gateway.

If you have questions about a Zeller charge, first check your recent receipts, emails, or text confirmations from the venue where you made a purchase around that date, as the merchant is usually a business using Zeller as their payment processor. You can also compare the transaction date and amount to your visit history (for example, a café, restaurant, retail shop, or service provider). For unresolved concerns, you may contact the business directly (if identifiable on your receipt) or reach out to Zeller’s support team via their website support centre. If you still suspect an unauthorised transaction, contact your bank or card issuer promptly to dispute the charge and request further investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zeller.

  1. zlr

Frequently Asked Questions

Why do I see a charge from Zeller or ZLR on my card statement?

Zeller is a payment processor used by many Australian businesses. The charge usually represents a purchase you made at a merchant that uses Zeller’s EFTPOS terminals or online payment tools. The descriptor may show as “Zeller,” “ZLR,” or “ZLR*Merchant Name,” depending on how your bank displays the transaction.

How can I figure out which business used Zeller to charge my card?

Match the transaction date and amount to receipts, email invoices, or SMS confirmations around the same time—especially from cafés, restaurants, retailers, or service providers you visited that day. If your receipt shows payment by ‘Zeller’ or includes a Zeller terminal ID, that is likely the corresponding transaction.

Does Zeller offer subscriptions, or are charges always one‑time payments?

Most Zeller-processed charges are one‑time payments taken in‑store or online. However, some businesses may use Zeller to process recurring payments (such as memberships, ongoing services, or instalment plans). In those cases, you’ll typically have agreed to a recurring billing arrangement directly with the merchant, not with Zeller itself.

Can I get a refund for a Zeller charge directly from Zeller?

Refunds must be issued by the business that took your payment, not by Zeller. Contact the merchant that provided the goods or services and request a refund or adjustment. They can process a refund through their Zeller terminal or online dashboard, after which the funds will be returned to your card according to your bank’s timelines.

Why is there a pending or temporary Zeller charge on my account?

Some businesses may run a pre‑authorisation or place a temporary hold via Zeller—for example, to confirm card validity or secure a booking or tab. These holds typically appear as pending charges and are either converted to a final transaction or automatically released by your bank within a few days if not completed.

How do I contact support if I have questions about a Zeller‑processed payment?

First, contact the merchant that took your payment, as they can look up the transaction in their Zeller dashboard and provide details or issue refunds. If you need further help, you can visit Zeller’s support centre at support.myzeller.com to access help articles and contact options, or speak with your bank or card issuer if you suspect fraud.

Are Zeller EFTPOS fees passed on to customers as surcharges?

Some merchants choose to surcharge customers to cover their Zeller EFTPOS fees, while others absorb the cost. If a surcharge was applied, it should be clearly disclosed at the point of sale or noted on your receipt. Any questions or disputes about surcharges should be raised directly with the business that processed your payment.

What should I do if I don’t recognise a Zeller charge and can’t identify the merchant?

Review your recent purchases, check email and SMS receipts, and consider any small or one‑off transactions from the same date. If you still cannot identify the merchant, contact your bank or card issuer to report the transaction. They can investigate further, and, if needed, initiate a dispute while working with Zeller and the merchant to verify the charge.

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